Dulce Casillas
Los Angeles
Summary
Outstanding Sales Executive
Committed to building long lasting and highly profitable business relationships.
Dynamic professional with expertise in cultivating long term digital adverting sales relationships and profitable corporate sponsorship opportunities. Skilled in impacting organizational presence, profitability,
and performance by reaching out and effectively promoting products. Accomplished sales leader with proven competence in strategic planning.
Overview
23
23
years of professional experience
Work History
Travel Advisor
Travel Advisor
07.2021 - Current
- Passionate about enhancing customer service experience and driving sales.
- Provide expert travel consultation, utilizing knowledge of both domestic and international destinations to craft tailored itineraries.
- Manage all aspects of travel bookings, including flights, accommodations, and transportation, ensuring seamless travel experiences.
- Assist clients with travel documentation.
- Engage with client’s pre-departure to share essential travel update and address any last-minute concerns.
- Track and record client payments and deposits, ensuring accurate financial of travel arrangements.
- - Designed customized travel packages for 100 clients monthly, enhancing client satisfaction rates by 20%.
- - Facilitated communication between clients and vendors, ensuring 100% client satisfaction in all bookings.
- - Researched and implemented travel trend analyses to advice clients, contributing to 15% increase sales.
- - Print DAR report.
- - Coordinate transportation, accommodations and itineraries for domestic and international trip for clients based on client’s needs, budgets and expectations.
- Participated in Travel shows.
Account Executive
Moira Cosmetics
01.2015 - 01.2021
- Traveling to trade shows in the U.S.A and International.
- Developing a strong relationship with clients and retail chain stores.
- Meeting with clients and delivering shipments directly in Los Angeles.
- Constantly review your own sales performance, aiming to meet or exceed sales targets.
- Develop sales strategies for the area to meet and exceed sales targets.
- Attend team meetings and share best practice with colleagues.
- Shipping all order International and domestic.
Account Executive
Adoro Cosmetics
01.2011 - 01.2015
- Launched the distribution of products to retail chains stores.
- Attained the highest percentage growth of all sales areas of the company.
- Employed brand development and marketing strategies.
- Travel domestic and International to trade shows and visit clients.
- Process orders and Invoices.
- Train new sales reps in all aspects of the job.
- Coordinating customer orders with production, sales, accounting, shipping departments.
- Performing other general administrative duties and help with travel arrangements.
Customer Service
Automobile Club Southern California
01.2009 - 01.2010
- Exceeded member expectations by providing first call resolution with empathy and product knowledge.
- Promote awareness of AAA products/ services by recommending additional services to members.
- Take membership and Auto insurance payments.
Account Executive
Karen Kane
01.2008 - 01.2009
- Travel to trade shows.
- Contributed to consistently good monthly sales figures.
- Successfully applied the principles of retail selling to meet brand standards.
- Effectively process stock inventories.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
Account Executive
Jessica McClintock
01.2002 - 01.2008
- Remarkable experience in acquiring new accounts internationally.
- Extensive experience in representing a company in foreign tradeshows and hands on sales and marketing experience.
- Organized and traveled to trade show in the U.S.
- Process customer orders and ensuring that orders are shipped.
- Managed email and other correspondence.
- Assisted customers in returning or exchanging items purchased.
Education
High school diploma -
Garfield High School
01.1996
Skills
- Client Development
- Client Consultation
- Product promotions
- Account management
- Travel to trade shows
- Bilingual Spanish- English
- Travel planning
- Sales strategies
Timeline
Travel Advisor
Travel Advisor
07.2021 - Current
Account Executive
Moira Cosmetics
01.2015 - 01.2021
Account Executive
Adoro Cosmetics
01.2011 - 01.2015
Customer Service
Automobile Club Southern California
01.2009 - 01.2010
Account Executive
Karen Kane
01.2008 - 01.2009
Account Executive
Jessica McClintock
01.2002 - 01.2008
High school diploma -
Garfield High School