Dulce Burgos
Hemet
Summary
Detail-oriented operations manager with a proven track record in documentation and reporting. Successfully managed daily operations and enhanced service quality, driving customer engagement and loyalty through strategic initiatives.
Overview
25
25
years of professional experience
Work History
Owner/Operator
Green Pawz Dog Treats
Hemet, CA
08.2021 - Current
- Managed daily operations, ensuring efficient workflow and high-quality service.
- Developed and refined recipes for various baked goods, enhancing product quality and customer satisfaction.
- Implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
- Arranged bakery displays to showcase baked goods to drive product sales.
Customer Service Representative
Eastern Municipal Water District
Perris, CA
10.2008 - 03.2025
- Resolved customer inquiries regarding billing, service outages, and account management.
- Collaborated with cross-functional teams to enhance customer service processes and improve satisfaction.
- Assisted new staff on company policies, procedures, and customer interaction techniques.
- Managed escalated issues effectively, ensuring timely resolution and maintaining customer trust.
Financial Secretary
First Methodist Church
Riverside, CA
04.2001 - 09.2008
- Managed financial records and ensured accuracy in bookkeeping processes.
- Developed monthly financial reports for church leadership review and decision-making.
- Coordinated fundraising efforts, tracking contributions and expenditures meticulously.
- Verified processing information and deposited received funds into organizational account.
- Implemented improved accounting procedures to enhance efficiency and transparency.
Education
Banking And Financial Occupations -
Gryndstaff Academy
Riverside, CASkills
- Operations management
- Documentation and reporting
- Business planning
- Data entry
- Project management
- Fluent bilingualism
- [Spanish] translation
- Client relationship management
- Technical troubleshooting
- Verbal and written communication
- Strong interpersonal skills
Timeline
Owner/Operator
Green Pawz Dog Treats
08.2021 - Current
Customer Service Representative
Eastern Municipal Water District
10.2008 - 03.2025
Financial Secretary
First Methodist Church
04.2001 - 09.2008
Banking And Financial Occupations -
Gryndstaff Academy