DULANGA WIJESIRI (She/Her)
Woodstock,ON
Summary
Experienced Human Resources Professional specializing in talent acquisition and strategic HR management. Skilled in managing the full cycle of recruitment, from sourcing and screening to securing top-tier talent. Aiming to leverage expertise as a strategic partner to departments, ensuring an efficient and high-quality recruitment process. Experienced in the public sector, proficient in enhancing candidate experiences and implementing industry-best practices. Excels in crafting recruitment strategies, developing dashboards, and generating reports to achieve hiring objectives and drive organizational growth.
Overview
10
10
years of professional experience
Work History
Resourcing Officer, HR
Canada Revenue Agency
01.2020 - Current
- Advanced Academic Background: With a Bachelor's degree (BA) and a Master of Business Administration (MBA), I have completed relevant post-secondary education in human resources and/or labor relations. These degrees have equipped me with a comprehensive understanding of organizational dynamics, strategic management, and human resource practices, providing me with a solid foundation to excel in the role of Human Resources and Talent Partner.
- Proven Human Resources Expertise: I possess demonstrated experience in human resources, including recruiting for both unionized and non-unionized positions in the public sector. My background includes successfully managing full-cycle recruitment processes, developing and implementing HR policies, and providing strategic HR support to departments. This experience has equipped me with the skills and knowledge necessary to effectively support employee attraction, retention, and engagement as a Human Resources and Talent Partner.
- Comprehensive Understanding of Legislation: I possess a thorough knowledge of relevant legislation, including employment standards, human rights, and occupational health and safety regulations. This understanding ensures compliance with legal requirements and enables me to provide accurate advice and guidance on HR matters, contributing to a fair and legally compliant work environment.
- Effective Handling of Confidential Information: In my current role, I manage protected A and protected B information, demonstrating my ability to handle sensitive and confidential data with discretion and professionalism. My strong organizational skills enable me to maintain confidentiality while ensuring that information is accessible to those with authorized access, contributing to a secure and compliant work environment.
- Strong Communication and Reporting Abilities: I excel in preparing well-written reports and possess strong communication and presentation skills. This allows me to effectively convey complex information to diverse audiences, facilitating informed decision-making and fostering a culture of transparent communication within the organization
- Valid Ontario G Driver's License: I hold a valid Ontario G driver's license and have access to a vehicle with insurance, ensuring that I meet the requirement for the position.
- Full-Cycle Recruitment Management: With a focus on candidate experience, I managed full-cycle recruitment processes for diverse positions, conducting interviews, developing scorecards, and ensuring a smooth recruitment process from sourcing to onboarding.
- Strategic Relationship Building: I excel in building strong relationships with hiring managers, gaining deep insights into their teams and functions. This has enabled me to develop effective recruiting processes aligned with their needs.
- Effective Time Management and Collaboration: Comfortable working independently or collaboratively, I manage time and workload effectively to meet business deadlines. I have collaborated with colleagues to share best practices and contribute innovative ideas, enhancing service quality for clients.
- Diversity and Inclusion Advocate: With a passion for building diverse teams, I actively seek out diverse candidates and implement strategies to attract and retain top talent, fostering an inclusive recruitment process.
- Effective Communication Skills: As a strong communicator, I excel in keeping stakeholders informed and engaged at all levels, ensuring alignment and driving successful outcomes.
- Data-Driven Decision Making: In my role, I utilized data to inform recruitment strategies and enhance candidate experiences. By creating a dashboard using advanced Excel, I streamlined the process of generating reports and numbers, enabling better forecasting and data-driven decision-making.
- Intuitive Problem-Solver: My methodical and curious nature drives me to seek innovative solutions. I approach challenges with tenacity and perseverance, overcoming obstacles to achieve results.
- Passionate about Learning and Continuous Improvement: I am dedicated to continuous improvement, seeking out opportunities to enhance my skills and knowledge. I believe in questioning the status quo and constantly seeking better ways to achieve success.
Business Adviser
Market Development Facility (Australian Aid Program)
01.2017 - 02.2018
- Designed and managed interventions for a multinational private sector development program
- Spearheaded partnerships with major economic organizations to create job opportunities
- Prepared detailed reports outlining findings of projects and and or investigations into business operations.
- Researched emerging technologies that could be leveraged by businesses for competitive advantage.
- Facilitated workshops on topics related to business planning and strategy development.
- Conducted market research to identify potential customers and industry trends.
- Identified potential sources of funding for startups or expansions of businesses.
- Negotiated terms of agreements including pricing structures, payment schedules, delivery timelines.
Account Manager
RTS International Inc.
07.2014 - 12.2016
- Managed an international portfolio exceeding US$750 million annually
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Maintained accurate records of all client interactions in CRM system.
- Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.
- Analyzed sales data to identify trends, opportunities and risks.
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
Education
Data Analytics Professional Certificate -
IBM
03.2024
Master of Business Administration - MBA
Federation University Australia
03.2015
Professional Postgraduate Diploma - Marketing
Chartered Institute of Marketing (CIM)
01.2014
Bachelor of Arts - Leadership & Management
Northumbria University
01.2013
Skills
- Talent Acquisition
- Time Management
- Data Analysis
- Human Resources Management Systems
- Key Partnership Management
- Recruitment Strategy Development
References
References available upon request
Languages
English
Full Professional
Timeline
Resourcing Officer, HR
Canada Revenue Agency
01.2020 - Current
Business Adviser
Market Development Facility (Australian Aid Program)
01.2017 - 02.2018
Account Manager
RTS International Inc.
07.2014 - 12.2016
Data Analytics Professional Certificate -
IBM
Master of Business Administration - MBA
Federation University Australia
Professional Postgraduate Diploma - Marketing
Chartered Institute of Marketing (CIM)
Bachelor of Arts - Leadership & Management
Northumbria University
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