DUKE OSSAI
Toronto,ON
Summary
Results-driven IT Project Manager with 6+ years of experience in deploying IT software and network solutions for business process automation across multiple countries, including North America, South America and African nations. Proven expertise in managing full project lifecycles; from requirements gathering and solution design to deployment and post-launch support. Skilled in utilizing Waterfall methodologies to deliver projects on-time, within budget, and compliant with regulatory standards. Adept at leading cross-functional teams, optimizing resources, managing risks, and ensuring clear communication with stakeholders.
Overview
15
15
years of professional experience
Work History
IT Project Manager
Ijoma & Associates Limited
12.2018 - Current
- Led deployment of 4 Canadian government-sponsored projects for the Judiciaries of selected Caribbean nations under the JURIST project, ensuring all were completed on time and within budget
- Managed the successful rollout of the Liberty Digital Recording Solution in Guyana, Barbados, and Antigua, with minimal downtime and zero major disruptions
- Coordinated and led cross-functional teams of systems engineers, network engineers, and project staff, ensuring seamless collaboration and efficient project execution at each location
- Developed and implemented resource optimization strategies, reducing deployment costs without sacrificing quality or project timelines
- Continued engagement with clients for post-implementation support using remote connectivity tools or travel to location
- Actively conducted selection and recruitment for temporary project staff members at all our project locations
IT Support Specialist
Ijoma & Associates Limited
04.2010 - 12.2018
- Responsible for Implementing, analyzing, troubleshooting and evaluating technology issues with our solution deployments for all our clients located across several countries in North America, South America and Africa
- Provided comprehensive deployment and support services for clients across North America, South America, and Africa, specializing in Digital Court Recording Systems and Electronic Document Management Systems (EDMS)
- Executed training for end-users after each deployment
- Delivered remote troubleshooting and 1st-level support to end-users, resolving issues quickly and minimizing system downtime
- Coordinated and executed annual maintenance agreements, including patch management and system updates, for our clients
- Authored detailed technical documentation, ensuring successful knowledge transfer and sustainable system operations for clients
Education
Bachelor of Sciences (BSc.) - Computer Science
University of Calabar
12.2000
Skills
- Microsoft Project
- Mondaycom
- Asana Project Management
- Microsoft Teams
- Google Workspace
- GitHub
- Technical documentation
- EDMS Implementation
Project Management Tools And Technologies
Microsoft Project, Monday.com, Asana, Microsoft Teams, Zoom, Google Workspace, GitHub
Certificates And Education
- IMT Technology Institute, Microsoft Information Technology Professional, 2012, Web Application Development and Database Management
- Asana project management certification, 2024
Timeline
IT Project Manager
Ijoma & Associates Limited
12.2018 - Current
IT Support Specialist
Ijoma & Associates Limited
04.2010 - 12.2018
Bachelor of Sciences (BSc.) - Computer Science
University of Calabar
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