Duke Lam
Leduc,AB
Summary
Enhanced operational frameworks and fostered a culture of high performance to drive sustained growth in technical, industrial, and service sectors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Debt Solutions Manager
A. Farber & Partners
01.2023 - Current
- Led client-facing consultations, emphasizing high-level negotiation and conflict resolution.
- Redesign and optimize processes to improve team accountability and workflow efficiency by 30%.
- Manage complex, multi-stakeholder decision cycles across legal, financial, and operational groups.
- Maintain 95% CRM accuracy while overseeing reporting, forecasting, and performance metrics.
- Deliver high-impact presentations and guide clients through sensitive, high-pressure decision-making.
Finance Manager / Sales Manager
Red Deer Mitsubishi
Red Deer, AB
01.2019 - 01.2023
- Directed sales operations, coached reps, and improved team performance—driving 20% sales growth and 15% margin expansion.
- Set clear sales targets, executed strategic planning, and monitored KPIs across multiple revenue channels.
- Conducted weekly team meetings and 1:1s focused on pipeline health, customer coverage, and profitability.
- Negotiated financial terms, resolved disputes, and maintained strong internal and external relationships.
- Built forecasting dashboards, strengthening accountability and executive visibility across branches.
Software Sales Executive (SaaS)
SeisWare International
Calgary, AB
01.2017 - 01.2019
- Delivered 25%+ KPI outperformance, supporting significant YOY growth in technical markets.
- Drove outbound sales, handled strategic accounts, and coordinated cross-functional execution with engineering and operations teams.
- Conducted discovery, built tailored solutions, and negotiated complex enterprise sales cycles.
- Increased client retention by 30% through proactive engagement and process refinement.
Education
Bachelor of Business Administration (BBA) - Management
SAIT
Calgary, ABDiploma - Information Technology Services
SAIT
Calgary, ABSkills
Led initiatives to enhance sales team efficiency through targeted coaching and development Drove customer satisfaction by executing innovative sales strategies Fostered consistent growth in sales performance through effective leadership and mentorship
Evaluated and monitored performance accountability standards to foster ongoing improvement efforts
Led conflict resolution initiatives using effective negotiation strategies Fostered team collaboration by promptly addressing and resolving disputes Cultivated a cooperative atmosphere among team members to enhance project success
Assessed current workflows and recognized areas for optimization to elevate operational efficiency
Designed and deployed strategic planning frameworks aimed at optimizing decision-making processes
Conducted comprehensive analysis of market trends to identify growth opportunities, supporting business development initiatives
Led project teams to achieve timely delivery through strategic pipeline management and precise forecasting Fostered enhanced collaboration and communication among team members to optimize project workflows Championed advancements in forecasting techniques to inform strategic decision-making
Conducted analysis of resource allocation to support organizational goals and meet project requirements
Cultivated relationships across multiple departments to promote teamwork and achieve project objectives
Designed and executed comprehensive training initiatives aimed at strengthening team development and collaboration
Led initiatives that fostered operational excellence in sales processes through effective team collaboration Championed the implementation of streamlined workflows to boost sales performance Enhanced interdepartmental communication, driving increased efficiency and productivity
Conducted in-depth analysis of market trends to drive strategic revenue expansion initiatives
Created compelling executive communications to enhance stakeholder engagement and align with strategic goals
Facilitated collaboration among branches to support strategic initiatives and achieve project objectives
Certification
- AI & Analytics
- Project Management / CAPM
- Business Analysis / BABOK
- Cybersecurity / CISSP Foundations
- CompTIA Cloud+ and A+ Core 1 (Networking, Hardware, Virtualization, Cloud Architecture, VMs, Vulnerability, Migration, etc.)
Accomplishments
- Led teams to consistently exceed revenue targets, delivering 20–25%+ YOY growth across multiple sales organizations.
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Senior Debt Solutions Manager
A. Farber & Partners
01.2023 - Current
Finance Manager / Sales Manager
Red Deer Mitsubishi
01.2019 - 01.2023
Software Sales Executive (SaaS)
SeisWare International
01.2017 - 01.2019
Bachelor of Business Administration (BBA) - Management
SAIT
Diploma - Information Technology Services
SAIT