Dudu Baldeh
Mississauga,ON
Summary
Capable Human Resource Officer with experience supporting human resources activities. Smoothly collaborated with HR team to help with daily tasks from recordkeeping to employee relations management. Expert at maintaining confidentiality and boosting positive company culture.
Highly efficient Administration Officer offering 10+ years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and employee records management. Adaptable and strategic with strong proficiency in MicrosoftDynamics ERP.
Overview
11
11
years of professional experience
Work History
Human Resources Intern
Dixie Bloor Neighborhood Centre
01.2024 - Current
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Organized and maintained personnel records in a secure database.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
- Developed presentations on various topics related to human resources management.
- Coordinated activities for onboarding new hires such as orientation sessions and tours of the facility.
Staff Welfare Services Manager
National Water and Electricity company
Banjul, KMC
01.2023 - 10.2023
- Developed and implemented customer service policies and procedures.
- Provided guidance to team members on handling complex customer service issues.
- Monitored customer feedback surveys, identified areas for improvement, and developed action plans to address gaps in customer service.
- Conducted regular meetings with staff to review customer feedback and discuss strategies for improving service levels.
- Created reports detailing key performance indicators such as call volume, first contact resolution rate, average handle time.
Senior Administration Officer
National Water and Electricity Company
Banjul , Kmc
01.2013 - 12.2022
- Provided administrative support to the executive team and senior staff members.
- Organised meetings, conferences, travel arrangements and accommodation for senior management.
- Developed and maintained filing systems and databases for confidential information.
- Coordinated internal and external communication activities including emails, mailings and telephone calls.
- Prepared presentations, reports, memos, letters and other documents as required.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Created purchase requisitions in accordance with company procedures.
- Assisted with budget preparation and monitored expenses on a monthly basis.
- Maintained records of personnel-related data such as leave forms, timesheets.
- Ensured compliance with policies, procedures and regulations related to administration functions.
- Acted as a liaison between various departments within the organisation.
- Analysed financial data to identify trends or discrepancies in expenditure.
- Advised management on best practices for efficient office operations.
- Supervised junior administrative staff members in their daily duties.
Education
Diploma in Human Resource Management - Human Resources Management
West African Chartered College
Bakau -The Gambia 01-2012
Bachelor of Arts - Business And Society
York University
Toronto, ONSome College (No Degree) - Management Studies
Management Development Institute
Kanifing- The GambiaSkills
- Form management
- Administrative assistance
- Background Checks
- Reception Management
- Administrative Support
- Interviewing techniques
- Recruitment Strategies
- New Hire Orientation
- Employee Relations
- Benefits Administration
- Payroll Processing
Timeline
Human Resources Intern
Dixie Bloor Neighborhood Centre
01.2024 - Current
Staff Welfare Services Manager
National Water and Electricity company
01.2023 - 10.2023
Senior Administration Officer
National Water and Electricity Company
01.2013 - 12.2022
Diploma in Human Resource Management - Human Resources Management
West African Chartered College
Bachelor of Arts - Business And Society
York University
Some College (No Degree) - Management Studies
Management Development Institute
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