Duc Tu Vu
London
Summary
Dependable individual with success in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Mandarin Restaurant Franchise
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service .
- Served food and beverages promptly with focused attention to customer needs.
- Well versed in using POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for smooth service transitions.
- Verify customers identification and ensure they consume the appropriated amount if order drinks with alcohol.
Line Cook
Jack Astor's Bar & Grill
01.2022 - 12.2022
- Prepared multiple orders simultaneously during peak service hours with high accuracy , maximizing customer satisfaction, and repeat business.
- Co-operate well with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from coworker.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
Culinary Management - Hospitality
12.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Sales Techniques
- Wine pairing knowledge
- Wine service
- Multitasking Abilities
- Time Management
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Limited Working
Certification
Smart Serve Ontario
Microsoft Word ( MOS )
Microsoft Excel ( MOS )
Microsoft PowerPoint ( MOS )
Food and Safety Handling
Timeline
Server - Mandarin Restaurant Franchise
01.2023 - Current
Line Cook - Jack Astor's Bar & Grill
01.2022 - 12.2022
Fanshawe College - Culinary Management, Hospitality
Smart Serve Ontario
Microsoft Word ( MOS )
Microsoft Excel ( MOS )
Microsoft PowerPoint ( MOS )
Food and Safety Handling
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