Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

DUCHESS KENSINGTON

Irvine

Summary

Retail management expert with a decade of experience in enhancing customer relations and sales performance. Demonstrated success in creating engaging shopping environments and optimizing team productivity. Proficient in various computer systems and adaptable to new technologies. Strong organizational skills and a commitment to delivering outstanding customer experiences.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Tommy Bahama
Newport Beach
10.2021 - 03.2025
  • Developed team through comprehensive training on customer service and engagement strategies.
  • Assisted in managing daily store operations and staff scheduling.
  • Trained and developed team members on customer service standards.
  • Implemented sales strategies to enhance customer engagement.
  • Coordinated promotional events to drive foot traffic into the store.
  • Provided feedback to upper management on team performance and needs.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Assistant Showroom Manager/Acting Showroom Manager

Lovesac
Costa Mesa
09.2018 - 10.2020

Achieved first place in West District sales and ranked fourth across all company metrics.

  • Promoted employee engagement by providing guidance on protocols and priorities.
  • Enhanced customer interactions to drive profit in a results-oriented environment.
  • Instructed new hires on showroom processes, service excellence, and product insights.
  • Managed daily opening and closing activities for operational consistency.
  • Resolved customer issues promptly with professional demeanor.
  • Sustained showroom tidiness and order for optimal display impact.
  • Assisted Store Manager with sales, operational duties, visual displays, and HR tasks.

Assistant Store Manager

Soma Intimates
Costa Mesa
06.2017 - 09.2018
  • Top Assistant Store Manager in district.
  • 5-star client reviews.
  • Trained and developed team members on customer service standards.
  • Implemented sales strategies to enhance customer engagement.
  • Ensured compliance with company policies and procedures during shifts.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.

Assistant Manager

Peekay Boutiques
Costa Mesa
05.2016 - 06.2017
  • Tracked associate productivity and sales in a metrics-driven environment, fostering accountability.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Introduced clienteling techniques to staff, improving customer loyalty and satisfaction.
  • Delivered weekly payroll and sales reports, ensuring financial accuracy and visibility.
  • Managed merchandising of sales floor to enhance product presentation and customer experience.
  • Trained associates on lingerie and bra fitting, elevating service standards.
  • Analyzed productivity data to inform coaching strategies for associates.
  • Supported continuous improvement initiatives through effective communication of sales trends.
  • Optimized training sessions for associates, focusing on best practices in retail.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Hugo Boss Specialist/Bra Fitting Specialist

Bloomingdales
Newport Beach
11.2012 - 04.2016
  • Executed quarterly planning to merchandise sales floor and train Bloomingdale's sales associates on product knowledge.
  • Assisted customers with product selection and styling advice.
  • Managed inventory levels and organized merchandise displays effectively.
  • Processed transactions accurately using point-of-sale systems.
  • Implemented visual merchandising strategies to improve store aesthetics.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Maintained positive working relationship with fellow staff and management.
  • Guided customers through personalized bra fittings to ensure comfort and support.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Assisted other departments within the store when necessary.
  • Conducted professional bra fittings for customers, assessing their needs and recommending appropriate sizes and styles.
  • Engaged with vendor to deliver product sales feedback while overseeing inventory management.

Lingerie Sales - Bra/Prosthesis Fit Specialist

Nordstrom
Costa Mesa
10.2006 - 07.2012
  • Provided expert bra fitting consultations while maintaining discretion in a busy store setting.
  • Ranked eighth nationally for lingerie department sales in 2011.
  • Certified as an Amoena Specialist in prosthesis fitting for breast cancer survivors.
  • Evaluated customer requirements to deliver customized fitting solutions.
  • Maintained comprehensive product knowledge of current fashion trends and brands.
  • Managed fitting room operations to ensure organized and clean environments.
  • Facilitated payment transactions, including cash and credit card processing.
  • Educated customers about warranty options, loyalty programs, and private-label credit card features.

Education

B.A. - Criminal Law & Psychology And Social Behavior

University of California, Irvine
Irvine
06-2017

Associates of Arts - Psychology And Social Behavior

Orange Coast College
Costa Mesa, CA
06-2014

Skills

  • Training and coaching
  • Visual merchandising expertise
  • Inventory control
  • Sales implementation strategies
  • Cash auditing and handling
  • Client relationship management
  • Team performance enhancement
  • Scheduling and time management
  • Retail operations management

Hobbies and Interests

  • Life-long pet owner & animal lover
  • Disneyland Annual Passholder
  • Antiquing at flea markets
  • Making jewelry

References

References available upon request.

Timeline

Assistant Store Manager

Tommy Bahama
10.2021 - 03.2025

Assistant Showroom Manager/Acting Showroom Manager

Lovesac
09.2018 - 10.2020

Assistant Store Manager

Soma Intimates
06.2017 - 09.2018

Assistant Manager

Peekay Boutiques
05.2016 - 06.2017

Hugo Boss Specialist/Bra Fitting Specialist

Bloomingdales
11.2012 - 04.2016

Lingerie Sales - Bra/Prosthesis Fit Specialist

Nordstrom
10.2006 - 07.2012

B.A. - Criminal Law & Psychology And Social Behavior

University of California, Irvine

Associates of Arts - Psychology And Social Behavior

Orange Coast College
DUCHESS KENSINGTON