Duc Pham
Montreal,QC
Summary
Experienced professional with a focus on food, transport, and warehousing industries. Punctual, goal-oriented, and personable team player skilled in client relations. Dedicated to maintaining customer satisfaction and contributing to company success. Passionate about building relationships and growing businesses.
Overview
19
19
years of professional experience
Work History
Order Fulfillment Associate
Transport & Warehousing Inc.
01.2021 - Current
- Received and reviewed new orders,and promptly initiated processing.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment towards company goals.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping of product movements & storage.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Recorded daily activities for inventory control.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Reviewed activity & inventory reports to reconcile inventory levels and determine accuracy.
- Collaborated with warehouse team to stay current on inventory levels, complete accurate orders, and resolve issues.
Assistant Manager
Sushi Presse
06.2008 - 01.2019
- Conversed with patrons and explained different sushi menu items and what ingredients were used in preparation.
- Collaborated with owners creating new and exciting dishes that are unique and delicious to meet consumer demand and align with culinary trends.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Enhanced sales by implementing merchandising and promotional improvements.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Office Data Entry Clerk
Groupe Marketing International
11.2007 - 05.2008
- Input client information into software and company database
- Identified and reported errors in data entry and related issues.
- Organized billing and invoice data, prepared accounts receivable.
- Reviewed and updated account information in company computer system.
- Transferred completed work to supervisor for review and approval.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
Bus Boy / Waiter
Yoko Sushi Restaurant
03.2005 - 09.2007
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Led team in carrying out day-to-day tasks with customer service program in mind.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Monitored customer movements and quickly cleared empty tables for future customers.
Education
Business Management
Vanier College
Saint-Laurent, QC2008
High School Diploma -
École Joseph-François-Perrault
Montréal, QC2007
High School Diploma -
École Secondaire Eulalie-Durocher
Montréal, QC2006
Skills
- Microsoft 365 ( Excel, Outlook, Word )
- Bilingual
- Order management
- Customer relations
- Strategic Planning
- Time Management
- Business Development
- Verifying data accuracy
- Meticulous attention to detail
- Filing and data archiving
- Strong problem solver
- Excellent communication skills
Languages
English
Full Professional
French
Full Professional
Vietnamese
Professional Working
Timeline
Order Fulfillment Associate
Transport & Warehousing Inc.
01.2021 - Current
Assistant Manager
Sushi Presse
06.2008 - 01.2019
Office Data Entry Clerk
Groupe Marketing International
11.2007 - 05.2008
Bus Boy / Waiter
Yoko Sushi Restaurant
03.2005 - 09.2007
Business Management
Vanier College
High School Diploma -
École Joseph-François-Perrault
High School Diploma -
École Secondaire Eulalie-Durocher
Similar Profiles
WAHEED AHMED AFZALWAHEED AHMED AFZAL
HTV DRIVER at INTERNATIONAL TRANSPORT&WAREHOUSING COMPANY CO.LTDHTV DRIVER at INTERNATIONAL TRANSPORT&WAREHOUSING COMPANY CO.LTD
Paramjit GhagParamjit Ghag
Az Driver at Elite Transport & Warehousing IncAz Driver at Elite Transport & Warehousing Inc
Avon Charisse MunroAvon Charisse Munro
Transport Planner - Linehaul Division at Booths Transport Ltd (formerly known as Tomoana Warehousing Ltd)Transport Planner - Linehaul Division at Booths Transport Ltd (formerly known as Tomoana Warehousing Ltd)