Duc Nguyen

• Generated Personal training and Membership sales for club through varying strategies and methods.
• Obtained leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites).
• Averaged an estimate of $3,000 per month in personal training related sales
• Generated leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
• Was Responsible for effectively setting appointments for all leads and potential new business opportunities.
• Communicated and promotes local and global marketing campaigns to leads and members.
• Managed and follows up on leads/new business by using a Lead Management System.Communicated membership and fitness offers in a clear and concise manner using Company provided presentation tools
• Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
• Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
• Troubleshot sales and service operations to increase profitability and bring positive organizational change.
• Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.

1. Performed routine physiochemical and microbial testing of raw materials, intermediates and finished goods using standard equipment and techniques under supervision and cross-check of laboratory manager.

2. Developed, validates and writes new testing methods and writes all applicable validation data for protocol approval by laboratory manager. 3. Has a thorough knowledge of standard equipment (FT-IR, UV/VIS spectrophotometer, KF apparatus, dissolution and disintegration apparatus, HPLC, GC, et.) as well as standard techniques (liquid and gas chromatography) to carry out routine testing.

4. Was responsible for procedural and documentation adherence of laboratory operation to good laboratory practices (GLP)

. 5. Was Responsible for adequate reagent and miscellaneous supply as well as laboratory equipment calibration and maintenance. 6. Conducts out-of-spec (OOS) investigation and writes up reports.

7. Was responsible for the overall operation of the laboratory.

• Execution of Quality Control testing on Finished Products, Stability Samples, and Raw Materials
• Executed multiple analytical HPLC and LCMS assays, including PuriteXECy MS.
• Executed multiple physical assays that include PH, Total Organic Carbon, Karil Fischer, Visual Inspections, FT-IR
• Managed external shipment of finished products, and raw materials ,to third party laboratories for testing
• Communication with external laboratories for troubleshooting
• Management of Raw materials, that include receiving, scheduling, reviewing, and releasing of raw materials.
• Reagent Preparation for neccisary assays.
• Cooperation with upper management and QA in order to release data packets to clients
• Assisted QC team members in maintenance of HPLC's
• Performed data analysis through Agilent Open Lab
• Performed water sampling in Manufactoring enviroemt
• Experienced in gowning for GMP environment
• Follow Standard Operating Procedures (SOPs), protocols and other instructions from management to perform release testing for raw materials and finished products, assist in the validation of analytical methods.
• Fast Paced QC environment

• Review QC data from other analysts and contract labs before QA disposition.
• Write deviation, out-of-specification, and incident reports as events occur.
• Manage raw material retains for future testing and discard retains upon expiration.
• Perform testing on in-process, drug substance/product, raw materials, and special studies using methods such as UV, PH,RP,SEC
• Maintain a spreadsheet shared with the QC group to coordinate and manage sample lifecycle, and
  additionally a spreadsheet that tracks raw material sampling, shipping, and testing status.
• Management of equipment calibration, repairs, and troubleshooting
• Communication with equipment vendors on PM/OQ and repairs
• Help facilitate communication in FDA BLA inspection
• Follow Standard Operating Procedures (SOPs), protocols and other instructions from management to perform release testing for raw materials and finished products, assist in the validation of analytical methods.
• Colllaborated with QA on removal and retirement of equipment in lab
• Directed integration of new equipment system for QC
• Perfofrmed Reagent preparation for testing.
• Maintained and directed cleanliness of lab and ensuring all lab areas followed 5s system
• Fast paced GMP environment, requiring adaptability and efficiency
  
• Managed Quality Control Sample Submission System / Organization
  
• Facilitated discussion between Quality Control and other departments
  
• Interacted with vendors and companies for purchase of new laboratory equipment and services
  
• Facilitated communication with FDA agents and management during BLA inspection.
• Performed testing in HPLC methods such as RP and SEC
• Performed preventive maintenance for HPLC systems to maintain quality of column and relating parts
• Performed data analysis through chromeelon
• Performed troubleshooting for HPLC related issues
• Communciated and assisted vendors in fixing issues regarding HPLC

• Received sorted, and unpacked specimen shipments.
• Identified and categorized special handling and priority accounts.
• Accurately entered all information received from clients into a testing database.
• Ensure correct labels are affixed to specimen devices, tubes, and any documentation.
• Identifies discrepancies and communicates with appropriate personnel.