Pradeep Dubey
AB
Summary
Experienced Project Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
7
7
years of professional experience
Work History
Project Manager
US Online Retailer
03.2023 - Current
- Enhanced network security by implementing comprehensive vulnerability assessments and risk mitigation strategies.
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
- Developed and executed IT project plans, ensuring timely completion of milestones and successful delivery within budget constraints.
- Managed vendor relationships to negotiate favorable contracts, optimizing resource allocation and cost savings.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Managed budgets and resources for the successful execution of multiple programs simultaneously.
IT Administrator
Cognizant Technologies Solutions
12.2019 - 09.2022
- Assisted staff of over 8000+ users in Canada with different Windows or MAC laptops to work with internal infrastructure
- Implementing an Action Plan by categorizing sensitive services with CTI and Remedy portal to different clients.
- Multiple layers of security such as Open Supervised Device Protocol (OSDP) support for the reader
- · Maintain office hardware and user support including printers, faxes, copiers, telephone systems and all peripherals.
- Configure client’s PCs for Operating Systems, Applications, Anti-Virus, LAN, and VPN connectivity
- · Provide Clearance/ Credential Management in C- Cure 9000.
- · Managed Global Help Desk staff of 50 providing remote support to end users.
- · Recommend and implement IT helpdesk software to help the IT team track projects and date-to-date technical issues.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Developed multi-site IT execution strategies, aligning work orders at [Number] locations to effectively align available resources with historical service data.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
System Administrator
Sterling Management
01.2017 - 09.2019
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- · Setting up a new account in Office 365, Active Directory, VPN, File server permissions, Response Manager, and Laptops.
- · Configure client’s PCs for Operating Systems, Applications, Anti-Virus, LAN and VPN connectivity
- · Maintain Active Directory, File Server, Exchange Server and Track IT Ticketing System
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Provisioned new software and hardware for use, following established security policies.
- Completed reports detailing network and systems performance and downtime issues.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
Education
Post-Graduation - Quality Engineering Management
Lambton College
Toronto, ON09.2017
Bachelor of Science - Bachelors of Mechanical Engineering
Gujarat Technological University
03.2015
Skills
- Project Tracking
- Purchasing and Procurement
- Risk Management
- Eligibility Determination
- Resource Management
- Program Management
- Strategic Planning
- Staff Development
- System Enhancement
- Project Management
- Proactive Mindset
- Onsite Tours
Timeline
Project Manager
US Online Retailer
03.2023 - Current
IT Administrator
Cognizant Technologies Solutions
12.2019 - 09.2022
System Administrator
Sterling Management
01.2017 - 09.2019
Post-Graduation - Quality Engineering Management
Lambton College
Bachelor of Science - Bachelors of Mechanical Engineering
Gujarat Technological University
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