Dubem Jenkins-Alumona
Summary
I'm a motivated and detail-oriented professional with a strong foundation in corporate operations, problem-solving, and effective communication. I thrive in fast-paced environments where I can support teams, manage projects, and contribute to business success. Known for my ability to build relationships, adapt quickly, and stay organized under pressure, I'm always eager to learn, take on new challenges, and drive positive results. With a passion for collaboration and continuous improvement, I'm excited to grow and make a meaningful impact in a dynamic corporate setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR Intern
Strategic Outcomes
06.2024 - 08.2024
- Helped with hiring tasks like posting roles, reviewing applications, and setting up interviews
- Assisted with training sessions, performance reviews, and updating documents
- Worked closely with the HR team to support day-to-day operations and internal projects
Live Services Agent
Service Titan
05.2023 - 09.2023
- Responded to customer questions with clarity, patience, and efficiency
- Built trust by walking customers through services and membership options
- Took care of appointment bookings and account updates with attention to detail
Customer Care Advisor
Concentrix
06.2021 - 01.2023
- Guided customers through tech and service issues with professionalism
- Handled appointment scheduling and record updates across multiple platforms
- Adapted quickly to new systems, tools, and policy changes
- Worked closely with other departments to resolve complex issues quickly and effectively.
Sales Associate
The Body Shop
10.2020 - 12.2020
- Shared product knowledge and offered personalized recommendations based on needs
- Worked closely with teammates during busy hours and store events
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
T-Shirt Time
01.2021 - 03.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Forever 21
03.2019 - 10.2019
- Assisted shoppers with styling choices and ensured a smooth checkout experience
- Maintained fitting rooms and supported daily floor restocks
- Helped with inventory checks, markdowns, and store presentation
Education
Post-Graduate Certificate - Human Resource Management
Trent University
Oshawa, ON05.2025
Bachelor of Arts - Psychology
Trent University
Oshawa, ON06.2024
Skills
Performance Management
Conflict Resolution
Strong Communication
Interpersonal Skills
Time Management
Multitasking
Strategic Planning
Problem Solving
Certification
- Certificate in Human Resource Business
- CHRP Exam Candidate October 2025
Timeline
HR Intern
Strategic Outcomes
06.2024 - 08.2024
Live Services Agent
Service Titan
05.2023 - 09.2023
Customer Care Advisor
Concentrix
06.2021 - 01.2023
Sales Associate
T-Shirt Time
01.2021 - 03.2021
Sales Associate
The Body Shop
10.2020 - 12.2020
Sales Associate
Forever 21
03.2019 - 10.2019
Post-Graduate Certificate - Human Resource Management
Trent University
Bachelor of Arts - Psychology
Trent University
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