Duan (James) Lu
Markham,ON
Summary
Hardworking employee enthusiastic about learning costumer service inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Real Estate Broker
Bay Street Group Inc., Brokerage
01.2022 - Current
- Successfully closed over 70 real estate transactions per year with a sales volume exceeding $6 million.
- Developed and executed marketing strategies for residential and commercial properties.
- Conducted market research and property analysis to assist clients in setting appropriate listing prices.
- Guided clients through the entire home-buying or selling process, from property search to closing, ensuring a smooth experience.
- Collaborated with mortgage lenders, title companies, and legal professionals to facilitate the closing process.
- Built and maintained long-term relationships with clients, leading to repeat business and referrals.
Restaurant Owner
Authentic Chinese Dumplings
11.2021 - Current
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Real Estate Sales Agent
Home Life New World Realty Inc., Brokerage
06.2018 - 12.2021
- Enhanced property listings'' visibility by utilizing social media platforms, email campaigns, and traditional marketing methods.
- Compared, researched and appraised properties.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Collaborated with other real estate agents to maximize exposure for listed properties and reach prospective buyers efficiently.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Increased property sales by providing exceptional customer service and conducting thorough market analysis.
Restaurant Owner
Toronto Big Bowl
10.2018 - 08.2021
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Supervised daily activities of restaurant and 6 employees.
- Planned and executed strategies to increase customer loyalty and retention.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Restaurant Owner
7 Dim Sum
09.2015 - 09.2018
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Recruited, hired, and trained talented staff to fill vacancies.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
Education
BBA - Management And Leadership
Brock University
St. Catharines, ON06.2015
Skills
Lead Generation
Negotiation
Market Research
Contract Negotiation
Market monitoring
Financial feasibility requirements
Appraisal Techniques
Social Media Marketing
Online Advertising
Virtual tour creation
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Real Estate Broker
Bay Street Group Inc., Brokerage
01.2022 - Current
Restaurant Owner
Authentic Chinese Dumplings
11.2021 - Current
Restaurant Owner
Toronto Big Bowl
10.2018 - 08.2021
Real Estate Sales Agent
Home Life New World Realty Inc., Brokerage
06.2018 - 12.2021
Restaurant Owner
7 Dim Sum
09.2015 - 09.2018
BBA - Management And Leadership
Brock University
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