Duang-amporn Mitchell
Retail Sales Associate
2554 Olive Dr. Apt14. Palmdale,CA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Retail Sales Associate
Macy's
10.2015 - 11.2017
- Greet and assist customer in friendly and professional manner
- Provide exceptional customer service to ensure customer satisfaction and help customer finding product based on their preferences and needs
- Used POS system to process sales, returns, online orders, and gift card activations
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Increased sales revenue through effective product recommendations tailored to individual customers
- Maintained clean and organized store environment, enhancing overall shopping experience for customers
Inbound Tour Guide
Asia World Enterprise
01.2007 - 09.2013
- Coordinate and lead small and medium group tours, up to 10 people on scheduled tours.
- Schedule and confirm international and domestic travel, arrivals and departures
- Directly sell and manage tour program with customers.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls
Sales Assistant
Club 21 Retail Group International
01.2004 - 01.2007
- Full time sales experience in very popular international company, encompassing several popular retail brands
- Duties included customer service, reaching sales targets, and managing inventory.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations
- Executed visual merchandising strategies to attract customers and drive sales
- Built rapport with repeat customers, fostering long-term loyalty to brand
Staff (Part-time)
Burger King
01.2001
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Improved customer satisfaction by providing friendly and efficient service at register
- Collaborated with team members to complete orders
Staff (Part-time)
McDonald's
01.1999
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Improved customer satisfaction by providing friendly and efficient service at register
- Collaborated with team members to complete orders
Education
GED -
HiSET Academy
Palmdale, CA 01.2024 - Current
Bachelor of Arts -
Rajamangala University of Technology Krungthep
Bangkok, Thailand 01.1998 - 05.2003
Skills
Customer Service
undefinedValue Snapshot
With a wealth of experience as a Customer Service/Retail Sales Associate spanning over numerous years - I am actively seeking an opportunity within a constructive and stable setting that fosters customer interaction, leverages my skills, and offers prospects for career advancement within the organization.
References
- Mary Lawson, Sales Manager, Macy’s, Fort Wayne, Indiana, 260-450-5823
- Charity Bryant, Business Owner/Business Development Manager, Top Integrity Cleaning Services, 260-385-5877
- Jackie Quinones, HIM Tech, Lutheran Hospital, Fort Wayne, Indiana, 260-579-5766
Training
- Narai Hotel, Silom Rd., Bangkok, Thailand, 2002, 2003, Trainee and Part-time work in F&B, hostess and serve at breakfast buffet.
- Srinakarintharawiroj Prasanmitr University, Bangkok, Thailand, 2007, Tourism Authority of Thailand. Tour guide training and certification.
- California Food Handler Training Certificate Program, 12/29/2023, Confirmation: 8384167
Timeline
GED -
HiSET Academy
01.2024 - Current
Retail Sales Associate
Macy's
10.2015 - 11.2017
Inbound Tour Guide
Asia World Enterprise
01.2007 - 09.2013
Sales Assistant
Club 21 Retail Group International
01.2004 - 01.2007
Staff (Part-time)
Burger King
01.2001
Staff (Part-time)
McDonald's
01.1999
Bachelor of Arts -
Rajamangala University of Technology Krungthep
01.1998 - 05.2003
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