Duane Lockhart
Hamilton,ON
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Operations Manager
Cable27
10.2015 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Field Supervisor
Wirecomm
12.2013 - 08.2015
- Looked after a team of 15 service technicians
- Help/trained service technicians in the field
- Resolved technical issues service technicians could not resolve
- Resolved escalation issues
- Coached technicians on performance issues
- Performed dispatch duties
- Reported directly to General Manager
- Maintained composure and patience in face of difficult customer situations.
Service Technician
Wirecomm
06.2012 - 12.2013
- Trained by Rogers for RF/Internet/and Rogers Home Phone
- Serviced Drops/risers
- Very good knowledge of TDR/Field strength meters/Fluke meter/OHM Meter
- Resolved customer's issues
- Installed PVR and whole home PVR networks
- Setup Modems WIFI
- Installed/serviced Home Phone Modems
- Setup and repair of NSL
- Very good knowledge of CATV Cable Network Designs
- Line Extenders design and appropriate tap levels.
Warehouse Manager / Driver
Signature Fine Foods
11.2011 - 06.2012
- Selected products for specific routes according to pick sheets
- Unloaded, picked, staged and loaded products for shipping
- Oversaw warehousing and storage practices and housekeeping
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Rotated stock by code and receiving date
- Key member of global distribution operations team, which coordinated shipments across 2 countries.
Account Manager
ConVergys
02.2010 - 03.2011
- Received incoming calls from clients regarding technical and billing issues Empathetic client relationships and earned reputation for issue resolve
- Resolved product issues and shared benefits of new technology
- Guaranteed positive customer experiences and resolved all customer complaints
- Awarded for excellent customer service.
General Manager
Keren Properties
06.1996 - 08.2009
- Managed 5 commercial properties totaling over 23 units and 13 residential buildings, with 120 units in total
- Conducted apartment tours for potential tenants and answered any questions
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Monitored common areas for cleanliness and safety
- Updated tenant and unit information to keep current in housing database
- Notified property owner when change in existing tenants circumstances might affect eligibility
- Maintained tenant relations with regular tenant visits and phone calls.
Field Service Technician
Graham Cable TV
06.1989 - 06.1996
- Trained to service CATV RF.
- Install Set top boxes and decoders
- Trained in Manhole access
- Bucket truck trained
- Dispatch duties.
Education
Electronic Engineering Technician -
DeVry Institute of Technology
Toronto, ON01.1988
High School Diploma in Business Academic -
Bridgetown Regional High School
Bridgetown, NS01.1985
Skills
- Nika Manager (4 years)
- PowerBi (4 years)
- Excel (4 years)
- RF Cabling (10 years)
- Voice Cabling (4 years)
- Networking (5 years)
- Management (5 years)
- Training (5 years)
- Documentation (5 years)
- Customer Service (10 years)
- Outlook
- Word
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Accomplishments
Trainer for Working at Heights
Certification
- WHMIS, 2012, Present
- Working at Heights, 06/01/12, Present
- Defensive Driving, 06/01/12, Present
Additional Information
Honest, Integrity, Customer Service oriented, People skills, Computer skills, Enthusiastic people person, Advanced problem-solving, Great organizational skills, Valid Ontario Driver’s license, Clear Police background
Awards
Customer Service Award
Languages
English
Professional Working
Timeline
Operations Manager
Cable27
10.2015 - Current
Field Supervisor
Wirecomm
12.2013 - 08.2015
Service Technician
Wirecomm
06.2012 - 12.2013
Warehouse Manager / Driver
Signature Fine Foods
11.2011 - 06.2012
Account Manager
ConVergys
02.2010 - 03.2011
General Manager
Keren Properties
06.1996 - 08.2009
Field Service Technician
Graham Cable TV
06.1989 - 06.1996
Electronic Engineering Technician -
DeVry Institute of Technology
High School Diploma in Business Academic -
Bridgetown Regional High School
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