Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Duane Gates

Camrose,Alberta

Summary

Proven Blackjack Dealer with a track record of enhancing customer experiences at Baccarat Casino through exceptional service and maintaining game integrity. Skilled in cash handling and conflict management, adept at creating a positive gaming atmosphere and resolving disputes efficiently. Demonstrates patience and keen observation abilities, ensuring compliance with gaming regulations. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Personable Produce Clerk excels at organizing merchandise and creating amazing product displays. Dedicated and driven with excellent history of defusing volatile customer situations quickly and effectively. Highly skilled in inventory management and stock rotation. Motivated with experience in customer service and retail grocery industry. Excels working as part of dedicated team of employees. Hardworking skilled in managing stock and merchandising products. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in reail environments. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

28
28
years of professional experience

Work History

Blackjack Dealer

Camrose Resort Casino
Camrose, AB
10.2023 - 05.2024
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled [Number] cash out and buy in transactions each night.

Produce Clerk

Superstore
Camrose, AB
07.2002 - 08.2023
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Provided a cooperative and friendly work environment for customers and staff

Blackjack Dealer

Baccarat Casino
Edmonton, AB
03.1996 - 03.2002
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled [Number] cash out and buy in transactions each night.
  • Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
  • Ensured game integrity by strictly adhering to gaming regulations and casino policies for accurate dealing and payouts.
  • Provided an enjoyable gaming experience for patrons through clear communication of game rules and procedures.

Education

Bachelor of Commerce - Human Resource Management

U of C
Calgary, AB
05.1997

Skills

  • Patience and Tolerance
  • Basic Computer Literacy
  • Cash Handling
  • Card Shuffling Techniques
  • Conflict Management
  • Chip tray use
  • Keen Observation Abilities
  • Understanding betting strategies
  • Cross-Training in Other Games

Languages

English
Professional Working

Timeline

Blackjack Dealer

Camrose Resort Casino
10.2023 - 05.2024

Produce Clerk

Superstore
07.2002 - 08.2023

Blackjack Dealer

Baccarat Casino
03.1996 - 03.2002

Bachelor of Commerce - Human Resource Management

U of C
Duane Gates