Summary
Overview
Work History
Education
Skills
Languages
Timeline
clearance
references
clearance
references
Generic

Duane Etienne

Summary

Project Management

Overview

7
7
years of professional experience

Work History

Manager of Operations

Indigenous Health Centre Tiohtià:ke
04.2023 - 12.2023
  • Served as a team manager with the ability to motivate
  • Possess great communication skills (oral & written in both English and French
  • An Indigenous language is also recognized as a key strength) and had taken a holistic approach in managing and leading a team toward realizing the Organization's Vision, Mission and Mandate
  • Reporting directly to the Executive Director, develop and implemented strategies that promoted the functioning of the office, in the organization's role in supporting the urban Indigenous population in Greater Montreal, Quebec
  • Created and completed where necessary, business plans for the attainment of goals and objectives set by the Executive Director
  • Worked with the Executive Director, played an active role in staffing recruitment and retention and ensure new hires are effectively onboarded as it relates to payroll and other HR functions
  • The Executive Director and I would nurture an effective human resources function to support the team, especially in the startup phase of a new agency, and once operationally established, continue to nurture growth and expansion based on community needs
  • Worked with the Executive Director to effectively monitor all contracts (employment and external service agreements)
  • Worked with the Executive Director to ensure an effective communication system was developed and in place, internally and externally; and that all staff are properly trained and familiarized with these tools and functions so that they are confident in their capacity to utilize such
  • Served as the spokesperson for the Organization on request of the Executive Director in media relations and other opportunities
  • Supported the Executive Director, ensure community and membership engagement is properly planned and executed to serve the urban Indigenous community through such means as gatherings; consultations, Annual General Meetings, Special Assemblies, other forums hosted by government or other stakeholders to which IHCT is invited; etc
  • Performed all necessary reporting requirements to funders, the Board, members, the community, and other stakeholders, such as donors or the public
  • Supported the Executive Director in matters of the successful and efficient completion and management of all funding agreements are met in a timely and complete manner
  • Worked with the Executive Director to develop cohesiveness in the organization's daily activities and long-term plans to establish policies, procedures and legal guidelines
  • Ensured annual requirements are adequately conducted for the development and approval of annual report; audited financial statements by an external qualified auditing firm; annual general meeting with accurate set of minutes recorded and resolutions documented; satisfaction of all other reporting requirements including submission of final deliverables
  • Worked with the Executive Director to establish opportunities for all investments/assets and fundraising efforts
  • As a start-up as Office Manager I would be required to support the Executive Director to forge and maintain relations of trust with stakeholders, partners and external authorities
  • Provided reports to ensure the day-to-day financial and non-financial obligations
  • Support the Executive Director in addressing timely remedial actions for any identified issues and conduct effective risk management when necessary
  • Applied experience and insights to developing and implementing strategic plans
  • Maintained and utilize a strong understanding of finance and performance measures
  • Exercised an in-depth knowledge of governance principles and managerial wise practices
  • Possess and enhanced an analytical approach for “out-of-the-box” thinking to solve challenges
  • All other duties, as required, to effectively manage the office of the organization in its interests.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Material Management Specialist

Department Of National Defence
12.2021 - 09.2022
  • Liaise with the Director Supply Chain Operations (DSCO 5) which is part of Canadian National Codification Bureau (NCB), the ADM (IM) Record Control Office (RCO), and the Asset and Inventory Strategy and Analysis (AISA) team (part of Director Financial Accounting (DFA) within ADM (Fin), as required in support of all aspects of the MI Request process.
  • Enhanced inventory accuracy by implementing efficient material management procedures and tracking systems.
  • Streamlined warehouse operations for increased productivity by optimizing storage layouts and material handling processes.
  • Reduced excess inventory levels with effective demand forecasting and procurement strategies.
  • Improved supply chain efficiency, coordinating with suppliers and transportation providers to ensure timely deliveries.
  • Managed budgetary constraints, negotiating optimal pricing for materials and services with vendors.
  • Established strong relationships with suppliers to improve communication, collaboration, and issue resolution.
  • Ensured regulatory compliance in material handling, storage, and disposal practices to maintain a safe working environment.
  • Conducted regular audits of inventory records, identifying discrepancies and implementing corrective actions to maintain data integrity.
  • Collaborated cross-functionally with production teams to align material availability with production schedules, minimizing downtime.
  • Increased order fulfillment rates by efficiently processing purchase orders and coordinating timely shipments of materials.
  • Optimized resource utilization by managing the allocation of materials based on project requirements and priorities.
  • Maintained accurate documentation for all inbound and outbound shipments, ensuring smooth logistics operations.
  • Implemented cost-saving initiatives in purchasing processes through strategic supplier selection and negotiation tactics.
  • Analyzed historical data trends to optimize stocking levels for frequently used materials, reducing stockouts and lead times.
  • Spearheaded inventory reduction initiatives, identifying slow-moving and obsolete items for disposal or repurposing.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Conducted research to address shipping errors and packaging mistakes.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Streamlined material procurement process by implementing strategic sourcing and supplier management techniques.
  • Reduced inventory costs with efficient material planning and forecasting methodologies.
  • Enhanced supply chain visibility by developing comprehensive tracking systems and real-time monitoring tools.
  • Coordinated cross-functional teams to achieve timely delivery of materials, mitigating production delays.
  • Ensured accuracy of inventory records by conducting regular audits and reconciling discrepancies in a timely manner.
  • Collaborated with other departments to identify opportunities for process improvements, increasing overall operational efficiency.
  • Maintained stringent quality control standards by conducting regular evaluations of supplier performance and addressing any issues promptly.
  • Assisted in the development and implementation of a robust vendor management program that ensured consistent delivery performance from suppliers.
  • Evaluated emerging technologies to enhance material management capabilities, streamlining processes while reducing manual intervention requirements.
  • Facilitated seamless communication between internal departments such as manufacturing, engineering, finance, sales teams regarding all aspects related to materials procurement.
  • Developed and maintained comprehensive material management policies, ensuring compliance with all relevant regulations and industry best practices.
  • Managed the disposal of obsolete or excess inventory in accordance with environmental guidelines and company protocols, minimizing waste and financial loss.
  • Worked closely with purchasing team, leveraging power of commodities and materials in outlining trade and distribution agreements.
  • Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
  • Coordinated meticulous order management systems and production lifecycles for comprehensive customer development and satisfaction.
  • Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
  • Improved resource allocation to promote efficiency and deadline management.
  • Managed material flow through plants across global markets in support of lean manufacturing operations and measured cost management.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Project Officer

Enterprise Vulnerability & Compliance Management (EVCM) Project Infrastructure Security Projects Delivery, Project Management And Delivery Branch, Shared Services Canada, Government Of Canada
01.2019 - 01.2020
  • Project schedule tracking and maintenance and coordinating inputs to project status
  • Setting up and taking minutes at Federal Government partner meetings Assisting in the management of project risks, issues and decisions and following up on assigned action items, while maintaining project collaboration workspaces
  • Creating project communications in MS Word, Visio, PowerPoint and Excel Monitoring PMO compliance report and assisted Project Manager to ensure adherence and compliance to KPIs and managing the budget
  • Ensuring that project documentation is complete, signed off, filed, and in adherence with project
  • All other administrative duties: Org charts, Steering Committee presentations, Project Requests, etc.
  • Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
  • Reduced project delivery timelines through meticulous planning, scheduling, and resource management.
  • Improved stakeholder satisfaction by conducting thorough project needs assessments and delivering customized solutions.
  • Managed cross-functional teams to ensure timely completion of project milestones and deliverables.
  • Increased team productivity with regular monitoring, feedback sessions, and performance evaluations.
  • Developed comprehensive project plans outlining scope, timeline, budget constraints, and risk mitigation strategies.
  • Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
  • Implemented quality control measures to minimize errors and maintain high standards throughout the project lifecycle.
  • Negotiated contracts with vendors to secure favorable terms and optimize resource allocation for projects.
  • Conducted post-project evaluations to identify areas for improvement and implement best practices in future initiatives.
  • Mentored junior team members to enhance their skills development and overall performance within the organization.
  • Spearheaded cost-saving initiatives by identifying inefficiencies in processes and recommending optimal solutions for improvement.
  • Collaborated closely with clients to clarify project requirements, goals, budgets, timelines, ensuring alignment with organizational objectives.
  • Monitored progress against established metrics continually adjusting strategies as needed to achieve desired results successfully.
  • Coordinated work efforts across multiple departments fostering a cohesive environment conducive to achieving project success efficiently.
  • Overcame unforeseen challenges by proactively identifying potential issues promptly developing contingency plans accordingly.
  • Drove process improvements by analyzing current workflows identifying areas for optimization implementing best practices consistently.
  • Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
  • Fostered a culture of continuous learning by conducting training sessions and workshops aimed at enhancing team skills and knowledge.
  • Developed and deepened relationships with key stakeholders.
  • Partnered with project team members to identify and quickly address problems.
  • Kept senior management well-informed by preparing and presenting project status reports.
  • Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
  • Monitored deadlines and milestones to keep team on track with project schedule.
  • Gathered and organized supporting materials for meetings and project updates.
  • Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
  • Developed and monitored project schedules, budgets and objectives for successful completion.
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Analyzed project data to identify trends and areas for improvement.
  • Organized scope, schedule and assignments for entire team.
  • Allocated project resources to drive productivity and maximize efficiency.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Facilitated workshops to collect project requirements and user feedback.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Procurement and Logistics Officer

Procurement, Accounting And Controls Environment And Climate Change Canada
01.2017 - 01.2018
  • Services – Competitive - (Signed Requisition; Terms of Reference / Statement of Work; Evaluation Criteria; Integrity Regime (Supplier List of Names) Services – Non-Competitive (sole source) – (Signed Requisition; Terms of Reference / Statement of Work; Sole Source Justification; Former Public Servant form; Integrity Regime (Supplier List of Names)
  • Amendments / Modifications – PR/Reason Goods – Competitive - (Signed Requisition; Description of goods being purchased; Integrity Regime (Supplier List of Names)
  • Goods - Non-Competitive (Sole Source) - (Signed Requisition; Description of goods being purchased; Price support / Quotes; Sole Source Justification; Integrity Regime (Supplier List of Names)
  • Temporary Help Services (NCR/Regions) Call-Ups Against Standing Offers or Contracts Against Supply Arrangements Air Charter – 942 Call-Ups Decommiting Funds Transferring Funds (Multi-Year contracts) Financial Coding Changes
  • Reduced lead times for delivery of goods by optimizing logistics operations and developing strong relationships with transportation providers.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and cost reduction in the supply chain.
  • Maintained accurate records of purchases and deliveries, enabling effective tracking of expenditures and inventory management.
  • Evaluated supplier performance on an ongoing basis, fostering continuous improvement in quality and service levels.
  • Ensured compliance with applicable laws and regulations governing procurement activities, reducing organizational risk exposure.
  • Coordinated efforts between internal departments to improve communication throughout the entire procurement process.
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Developed and implemented procurement policies and procedures to enhance compliance with company standards.
  • Resolved invoice and payment issues to facilitate prompt payment to suppliers.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Analyzed supplier contracts to confirm compliance with company policies and procedures.
  • Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.

Responsible for coordinating the development and maintenance of key project components, such as

Department of National Defense, Director – ADM (IM)/DDRMIS
  • Project schedule tracking and maintenance and coordinating inputs to project status
  • Setting up and taking minutes at Federal Government partner meetings Assisting in the management of project risks, issues and decisions and following up on assigned action items, while maintaining project collaboration workspaces
  • Creating project communications in MS Word, Visio, PowerPoint and Excel Monitoring PMO compliance report and assisted Project Manager to ensure adherence and compliance to KPIs and managing the budget
  • Ensuring that project documentation is complete, signed off, filed, and in adherence with project
  • All other administrative duties: Org charts, Steering Committee presentations, Project Requests, etc.

Executive Assistant to the Chief Executive Officer

Federal Government/National Aboriginal Org's
  • Managing agendas, scheduling and organizing meetings/teleconferences; preparing, recording and/or distributing meeting agenda, minutes and background materials; providing information, assistance and advice over the phone, by email or in-person and paying invoices
  • Advanced knowledge and understanding and demonstrated expertise with respect to policies, programs and legislation related to First Nations health, education, and/or social services
  • The ability to analyze complex information/data, and to communicate this concisely to a variety of audiences (e.g., officials, portfolio-holders, Chiefs, etc.) Familiarity with the manipulation and analysis of data using databases
  • Ability to develop effective working relationships with team members, governing bodies and partners both inside and outside of the organization
  • Management of a senior executive's agenda, using Outlook/GroupWise/Lotus 123 including planning and coordination of meetings; scheduled and organized teleconferences, videoconferences, information sessions, WebEx and taking Records of Decisions for meetings to track action items/due dates/project deliverables and other events or other activities
  • Providing guidance and services to clients and/or stakeholders, performing client service duties (such as answering telephone enquiries, taking and relaying messages, reception duties, etc.)
  • Coordination analyzing and synthetization of information to provide advice, while using a tracking system such as CCMERCURY/WEBCIMS/MECS; while coordinating briefing materials and official correspondence, researching, collecting and analyzing information from various sources for quality assurance and providing recommendations to management
  • Coordination and/or quality assurance of briefing material and/or ministerial correspondence using SharePoint/RDIMS/GCDocs
  • Significant experience in the use of Microsoft Office software: Word, Excel, PowerPoint
  • Significant experience in a Bring Forward document management system, implementing office protocols and following departmental policies and in developing operating procedures and guidelines
  • Significant experience dealing with ATIP requests
  • Significant experience in providing human resources with staffing/accommodation/facilities management support services and in planning and coordinating facilities, telecommunications or informatics requirements
  • Significant experience in drafting various correspondences such as letters, communiques, summary reports, procedures, interpreting and applying policies and/or procedures
  • Significant experience preparing reports related to one or more of the following business activities business planning, the Management Accountability Framework, Plans and Priorities or other governance processes, preparing contracts requirements (Statements of Work, evaluation grids) and providing explanations and advice on the Government of Canada Contracting Regulations
  • Significant and recent experience in processing invoices, in the SAP Financial Systems- DRMIS and FMAS and Claims X; coordinating input from multiple sources and in performing inquiries and creating financial commitments, preparing quarterly financial reports, fiscal year-end financial monitoring and expenditure analysis and negotiating terms and conditions for goods and services
  • Experience in processing financial documents, such as journal vouchers, requisitions, purchase orders, contracts, invoices, accounts payable and receivable reconciliations, financial statements, acquisition cards; while interpreting and applying legislation, regulations and/or policies, while providing contracting and procurement support services
  • I have experience in applying sampling or quality control guidelines to monitor work performance, verify guideline compliance or maintain database integrity
  • Assisted in the preparation and coordination on Memoranda to Cabinet and Treasury Board Submissions and in entering and updating salary forecasts as well as salary recovery coordination
  • Significant and recent experience in making domestic and international travel arrangements, Travel Authority and Advances/Expense Claims and accommodation and car rental arrangements through HRG Shared Travel Services (STS)
  • Knowledge of Treasury Board Secretariat (TBS) Directive on Travel, organizing hospitality and processing hospitality claims, Conference and Event Expenditures, and other relevant central agencies policies and guidelines
  • I have experience using Conexus, for example: ePayment, eProcurement, ePAR, Travel and Conference Plan (TCP), Specimen Signature Record (SSR)
  • Significant and recent experience in monitoring email, calendar and receiving, distributing, and sending mail and collating, addressing and filling envelopes, photocopying, faxing and scanning documents and maintaining the inventory of office supplies and ordering supplies as required, maintaining shared printers/fax machines, data entry, photocopying, answering inquiries via telephone or in person
  • Significant experience in working, collaborating, volunteering or negotiating with Indigenous (First Nation, Inuit and/or Métis) groups or organizations
  • Significant experience ensuring proper consideration and application of culture or gender-based lenses with a focus on First Nations, Inuit, Métis or LGBTQ2+ communities
  • Significant experience in participating in the writing of strategic documents, including implementation frameworks, policy development or business plans
  • Significant experience working with other federal departments or agencies, industry or the private sector, or Indigenous governments or Indigenous organizations, while working at the National Level with the Assembly of First Nations and Native Woman's Association and Inuit
  • All the while I would demonstrate discretion and respect; thinking things through; working effectively with others; showing initiative while being action oriented; and being reliable and showing attention to detail.
  • Streamlined communication flow by managing correspondence and scheduling for the Managing Director.
  • Enhanced office efficiency through meticulous organization and prioritization of tasks.
  • Assisted in decision-making processes by preparing comprehensive research reports on various topics.
  • Coordinated logistics for high-level meetings, ensuring a seamless experience for all attendees.
  • Safeguarded sensitive information by implementing strict confidentiality protocols and secure filing systems.
  • Provided exceptional administrative support to the Managing Director, contributing to increased productivity levels.
  • Collaborated with cross-functional teams to execute corporate initiatives and achieve company-wide goals.
  • Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips for the Managing Director.
  • Improved workflow efficiency by developing standardized operating procedures and training materials for new hires.
  • Facilitated the resolution of complex issues by acting as a liaison between the Managing Director and staff members or external partners.
  • Contributed to budget management efforts by tracking expenses and providing financial reports on a regular basis.
  • Optimized time management for the Managing Director by handling day-to-day tasks such as calendar management, phone calls, and email correspondence.
  • Organized special events and conferences, coordinating logistics from venue selection to attendee registration with great attention to detail.
  • Supported project management efforts by assisting in the development of project plans, timelines, and resource allocation documentation.
  • Increased stakeholder satisfaction levels through timely follow-up on action items resulting from meetings or discussions with the Managing Director.
  • Expedited decision-making processes with thorough preparation of meeting agendas, background materials, presentations, and minutes.
  • Maintained an organized digital filing system that allowed easy access to critical documents while adhering to document retention policies.
  • Created a welcoming environment for visitors by managing reception duties professionally while maintaining appropriate decorum.
  • Enhanced team collaboration by scheduling and preparing for staff meetings, ensuring all necessary resources were available.
  • Served as a trusted advisor to the Managing Director, offering valuable insights and recommendations based on extensive knowledge of company policies and procedures.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Answered high volume of phone calls and email inquiries.
  • Used advanced software to prepare documents, reports, and presentations.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Developed and maintained automated alert systems for important deadlines.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Created and managed office systems to efficiently deal with documentation.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Handled incoming and outgoing mail, email and faxes.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Coordinated events and worked on ad hoc projects.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Filed paperwork and organized computer-based information.
  • Wrote reports, executive summaries and newsletters.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Took notes and dictation at meetings.
  • Streamlined communication by managing correspondence between the CEO and external stakeholders.
  • Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
  • Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
  • Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Supported decision-making processes by compiling research data and presenting findings to the CEO.
  • Reduced expenses through effective negotiation of vendor contracts for office supplies and services.
  • Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
  • Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
  • Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
  • Facilitated smooth operations within the executive office by overseeing daily tasks and assignments.
  • Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
  • Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
  • Assisted in budget management by monitoring expenditures, processing expense reports, and reconciling accounts for the executive office.
  • Promoted organizational culture by implementing new initiatives as directed by the Chief Executive Officer.
  • Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
  • Safeguarded high standards in all documentation produced under my purview for accuracy.
  • Organized corporate philanthropy efforts to increase company visibility within community while demonstrating commitment to social responsibility.
  • Implemented efficient document control systems that ensured timely updating and archiving of important records.
  • Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Created expense reports, budgets, and filing systems for management team.
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Met with top national and international executives on self-designed schedules both monthly and annually.
  • Led staff and vendors in providing high level of service for owner and guests.

Education

Bachelor of Business Administration (2yrs); University of the Americas in Mexico City
01.1988

Spanish Language Certification
01.1986

French Language Teaching Certification; Alliance Françoise
01.1985

University of Ottawa & University of Carlton
01.1984

Lynden High School
01.1980

Skills

  • Adobe Pro
  • Medesync
  • ADP Payroll
  • QuickBooks
  • Microsoft 365
  • DRIMIS
  • CCM Mercury
  • MECS
  • WebCIMS
  • SharePoint
  • Conexus
  • Microsoft Works
  • WordPerfect
  • GroupWise
  • Outlook
  • Lotus Notes 123
  • RDIMS
  • Expense Management Tool
  • HRG Shared Travel Services
  • EITSM
  • IT Service Portal for DND
  • CTAT
  • ABACUS 11i
  • Accounts Payable
  • SAP
  • MRS
  • MVR
  • Acrobat Reader
  • ATIP
  • MyKey
  • BEEHIVE
  • COSMO
  • Form Flow 99
  • Foremost
  • Forms Management
  • FSR Contributor
  • MS Access
  • MS Project
  • Oasis
  • OrgPlus 5
  • PeopleSoft
  • Rome
  • Visio
  • Website maintenance and development

Languages

English
Native or Bilingual
French
Professional Working
Spanish
Professional Working
Shuswap
Native or Bilingual

Timeline

Manager of Operations

Indigenous Health Centre Tiohtià:ke
04.2023 - 12.2023

Material Management Specialist

Department Of National Defence
12.2021 - 09.2022

Project Officer

Enterprise Vulnerability & Compliance Management (EVCM) Project Infrastructure Security Projects Delivery, Project Management And Delivery Branch, Shared Services Canada, Government Of Canada
01.2019 - 01.2020

Procurement and Logistics Officer

Procurement, Accounting And Controls Environment And Climate Change Canada
01.2017 - 01.2018

Responsible for coordinating the development and maintenance of key project components, such as

Department of National Defense, Director – ADM (IM)/DDRMIS

Executive Assistant to the Chief Executive Officer

Federal Government/National Aboriginal Org's

Bachelor of Business Administration (2yrs); University of the Americas in Mexico City

Spanish Language Certification

French Language Teaching Certification; Alliance Françoise

University of Ottawa & University of Carlton

Lynden High School

clearance

Secret II Clearance, 06/13/2017, 06/13/2027

references

  • Frank Franczyk, P.Eng., MEOSAR Project, Acting Ground Segment Lead, ADM (IM) / DGIMPD / DPDSS, Department of National Defense / Government of Canada, frank.franczyk@forces.gc.ca, 613-904-4099
  • Blair Butler, Technical Project Manager, Enterprise Vulnerability & Compliance Management (EVCM) Project, Shared Services Canada / Government of Canada, Blair.Butler51@gmail.com, 613-863-6166
  • Jeffrey Ferguson, Director, Trades and Apprenticeship Division, Employment and Social Development Canada, jeffrey.ferguson@hrsdc-rhdcc.gc.ca, 819-654-3286

clearance

Secret II Clearance, 06/13/2017, 06/13/2027

references

  • Frank Franczyk, P.Eng., MEOSAR Project, Acting Ground Segment Lead, ADM (IM) / DGIMPD / DPDSS, Department of National Defense / Government of Canada, frank.franczyk@forces.gc.ca, 613-904-4099
  • Blair Butler, Technical Project Manager, Enterprise Vulnerability & Compliance Management (EVCM) Project, Shared Services Canada / Government of Canada, Blair.Butler51@gmail.com, 613-863-6166
  • Jeffrey Ferguson, Director, Trades and Apprenticeship Division, Employment and Social Development Canada, jeffrey.ferguson@hrsdc-rhdcc.gc.ca, 819-654-3286

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