Duae Afandy
Brampton,Canada
Summary
High-achieving university student with a strong Customer Service Representative background, dedicated to providing quality care for ultimate customer satisfaction. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the team.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Cineplex
10.2017 - Current
- Answered above 60 customer inquiries via phone, email, and chat daily
- Provide accurate and appropriate information in response to customer inquiries
- Develop effective relationships with all call center departments through clear communication
- Trained and mentored new Customer Service Representatives on company policies, procedures, and best practices.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Food and Beverages Supervisor
Canadas Wonderland
03.2017 - 11.2019
- Created and organized staff schedules to maximize productivity.
- Managed weekly inventory, daily product orders, and urgent shipping.
- Completed daily paperwork including: cash summaries, labor summaries, and emails.
- Achieved high inspection scores by managing food safety procedures.
- Boosted morale and productivity by recognizing employee accomplishments.
- Fostered a collaborative, innovative, and customer-focused work culture.
- Resolved customer concerns and provided adequate compensation.
- Led team meetings on performance, promotions, and operations.
- Assisted in recruitment by interviewing candidates and making hiring recommendations.
Education
Bachelors of Science in Architecture -
Toronto Metropolitan University
Toronto, ON12.2024
Skills
- Strong attention to detail and observational skills
- Excellent communication and interpersonal abilities
- Ability to remain calm and professional under pressure
- Knowledge of security procedures and protocols
- Effective self-management and teamwork skills
Languages
English
Full Professional
Arabic
Full Professional
Additional Information
- Canadian Citizen
- Clean criminal record and eligible for RAIC (security clearance)
Timeline
Customer Service Specialist
Cineplex
10.2017 - Current
Food and Beverages Supervisor
Canadas Wonderland
03.2017 - 11.2019
Bachelors of Science in Architecture -
Toronto Metropolitan University
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