Denise Riggs
Dundas,Ontario
Summary
Quality-focused healthcare professional with 10+ years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Manager
Hamilton Health Sciences
Hamilton, Ontario
12.2022 - Current
- Working with marginalized frail seniors leaving hospital and connecting them to community supports
- Connecting with community partners to create initiatives that provide a safe environment for our patients
- Managing all five teams with scheduling, education, performance, projects, recruitment and retention and meeting corporate strategic goals.
Sr. Nurse Manager
Homewood Health Center
Guelph, ON
02.2022 - 11.2022
- Responsible for the Regional Commitment to acute mental health within Waterloo/ Wellington/ Guelph region
- Create Process changes through Quality Improvement and engagement with staff
- Facilitated patient flow and care planning and education for unit
- Promote quality care with Nursing to patients in crisis.
Clinical Manager
Hamilton Health Sciences
Hamilton, ON
03.2018 - 05.2022
- Provincial Commitment to the Regional Burn Program for the Province of Ontario, meeting criteria and expectations given by the LHIN
- COVID Planning of Equipment and ordering to ensure adequate plan in place to provide care to high influx of patients
- Facilitated the roll out of Continuous Quality Improvement (CQI) Program in the Burn Unit in 2018 and RT department in 2020, involving Daily Huddles, Leadership Team meetings, and Process improvement projects
- Lead teams through Provincial initiatives, such a Family Satisfaction Surveys, Hand Hygiene Impact study, Additional ICU beds
- Maintain Professional Nursing practice in Burn Unit through performance appraisals, mentorship programs, and education
- Hyperbaric Medicine Unit process improvements and initiative of HOBIT Research Trial
- Performance Reviews for all staff for each Unit on a q2 year basis.
Clinical Manager
Hamilton General Emergency Department
Hamilton, ON
02.2016 - 03.2018
- Participated in the successful recognition of Accredited Stroke Centre involving the Emergency Department
- Working with the LHIN Return Visit Program and Mental Health to improve patient experience and implement community programs to prevent visits to the ED
- Collaborated/participate with Workplace Violence in Health Care Committee to implement and Flagging system in the ED to decrease the risk of violence in Hospital setting
- Behavioral Safety Risk program
- Work in partnership with ED LHIN Management Committee to improve relationships and share ideas with all ED’s in the LHIN
- Successfully implemented the CQI Management System in the ED as the Pilot Unit at HHS
- Ensure staff involvement and understanding of the HHS quality improvement system
- Facilitate a review of the ED Flow through the ED Process Improvement Steering Committee
- Leading the department to improve access to care, quality maintained and improve P4R metrics for the Ministry of Health and Long-term care
- Facilitated a Compassion Fatigue and Trauma Resilience Course dedicated to the ED at the General to improve capability to deal with stressful and emotional situations.
Clinical Manager
Hamilton General Acute Medicine Unit 8 South/8 West
Hamilton, ON
07.2015 - 02.2016
Clinical Leader
Hamilton General Emergency Department
Hamilton, ON
09.2012 - 06.2015
Site Administrative Manager
Quality, Patient Safety and Risk Program
06.2011 - 09.2012
Education
Masters of Health Administration - Leadership and Health Promotion
Athabasca University
04.2025
Bachelor of Science in Nursing -
Mohawk College-McMaster University
06.2008
Bachelor of Science in Kinesiology -
University of Waterloo
Skills
- Patient Safety
- Team Management
- Clinical Leadership
- Managing Patient Cases
- Patient Relationship Management
- Patient Relations
- Improving Clinical Quality Outcomes
- Quality Improvement
- Patient Flow
- Staff Development
Affiliations
- College of Nurses, 2008, 08349879
- Patient Entertainment System RFP, 2019/2020
- Sensitive Patient Care Project, 12/2019
- Code Blue Committee, 04/2020
- Product Evaluation Committee for HHS, 09/2018
- Critical Care Quality Council for HHS, 04/2018
- Chair of Site Contingency Funding Committee, Since 2018
- Emergency Disaster Management Committee, Since 2016
- BSR Quality Project Implementation Quality Committee, 2016-2018
- Emergency Department Steering Committee, 09/2012-2018
- Stroke Distinction Committee, 09/2012
- Stroke Best Practice Committee, 09/2012-2017
- Quality Patient Safety Committee for the ED, 10/2012-2018
- Patient Flow Innovation and Learning Site Steering Committee, 2011-2018
- Registered Nurses Association of Ontario (RNAO), Since 2006
Certification
- Lean Six Sigma Green Belt Training, 11/2013
- Leading High Performance Teams, 11/2019
- Workplace Wellness and Organizational Health in Trauma Exposed Environments, 01/2018
- Leading Organization Change, 04/2017
- Crucial Conversations, 09/2017
- Emotional Intelligence and the Art of Seeing, 12/2017
- Indigenous Cultural Safety Certificate, 09/2016
- Maximizing Personal Productivity, 04/2015
- Lean Management System Module Program (CQI management system), 10/2015-04/2016
- Mindfulness Based Stress Reduction Program, 12/2013
Conference Attendance
- Burn Symposium in Toronto and Ottawa, 10/2018 & 2019
- Respiratory Therapy Education Retreat, 09/2018
- Attendance Support and Management Program Training, 09/2013
- IPAC/ED FORUM Syndromes Surveillance Preparedness Workshop, 03/2013 & 10/2013
- Work Accommodation Training, 09/2013
- Quality Patient Safety Symposium, 05/2013
- Supervisor Competency Training, 06/2012
- Leadership Forum Spring, 04/2012
- Leadership Forum Fall, 10/2011 & 2012
- Leadership Orientation 7 day training Course, 10/2012
- Facilitated Lead for Discharge Bundle on Weekends, 03/2012
Timeline
Clinical Manager
Hamilton Health Sciences
12.2022 - Current
Sr. Nurse Manager
Homewood Health Center
02.2022 - 11.2022
Clinical Manager
Hamilton Health Sciences
03.2018 - 05.2022
Clinical Manager
Hamilton General Emergency Department
02.2016 - 03.2018
Clinical Manager
Hamilton General Acute Medicine Unit 8 South/8 West
07.2015 - 02.2016
Clinical Leader
Hamilton General Emergency Department
09.2012 - 06.2015
Site Administrative Manager
Quality, Patient Safety and Risk Program
06.2011 - 09.2012
Masters of Health Administration - Leadership and Health Promotion
Athabasca University
Bachelor of Science in Nursing -
Mohawk College-McMaster University
Bachelor of Science in Kinesiology -
University of Waterloo
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