Experienced professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
12
12
years of professional experience
Work History
Union Representative
SEIU
11.2019 - 12.2022
Represented union members in negotiations, ensuring fair treatment and adherence to collective bargaining agreements.
Collaborated with management to resolve workplace disputes, fostering a cooperative environment.
Educated members on their rights and benefits, enhancing awareness and engagement within the union.
Conducted workshops and training sessions, promoting effective communication between members and leadership.
Lead Hand Information Technology
Michael Garron Hospital
05.2016 - 12.2022
Supervised daily operations, ensuring adherence to safety protocols and quality standards.
Prepared and monitored staff schedule: creating schedules, schedule maintenance along with managing daily staffing challenges
Timely submissions of employee timesheet and completion of payroll
Assisted with interviewing, hiring and training of new employees and existing employees on refreshers, new applications and task rollouts
Reviewed performance metrics with employees and Manager to achieve optimal operation goals, communication with patients, staff, visitors and external calls
On-call 24hrs for departmental issues ex. System crash, sick calls, Code Black or complaints
Compiled the following statistics: Codes, alarms, physician paging and locating logs
Supervised 15-20 employees.
Operated hospital overhead emergency paging as per Hospital procedures.
Effectively responded to emergency calls for cardiac, trauma and fire.
Updated and maintained hospital Intranet (ICARE).
Member of Information Technology Council
Assisted manager in large-scale cost reduction project of pagers that saved the hospital more than 60% on monthly cost.
Secretary (Volunteer)
Avaya- IAUG
03.2018 - 03.2020
Recorded the names of those who was present, including apologies
Ensured meetings were organized and the agenda circulated
Maintained strict confidentiality and discretion in handling sensitive information discussed during meetings
Prepared drafts of meeting minutes promptly and efficiently, ensuring accuracy, clarity and adherence to established formatting guidelines
Follow-up on action plan from meetings and ensured that the appropriate action is taken in a timely manner
Bed Management/Registration Clerk
Toronto East General Hospital
06.2011 - 05.2016
Maintained confidentiality of sensitive information in accordance with privacy regulations.
Processed patient registrations efficiently, ensuring accurate data entry in electronic health records.
Cross-trained in Emergency, Admitting, Outpatient Department, Bed Allocation, Intake and Mental Health department
Responsible for inpatient admission, discharges, transfers, outpatient registration & appointment scheduling of patients in Emergency and various departments within the hospital
Controlled and assigned beds to all admitted patients to appropriate locations within the hospital while ensuring the floor bed board was accurate
Managed the allocation of patients to available bed in close consultation with clinical and ward staff in ICU, Emergency, Surgery, Palliative Care, Mental Health, etc.
Ensured that all relevant discharge information is accurately completed and processed in a timely manner
Co-chair of the Unit Partnership Council; responsible for the implementation of changes that will improve patients’ experience within the hospital
Verified insurance information to ensure compliance with hospital policies and procedures.
Legal Assistant
Duarte & Spiel LLP
08.2012 - 06.2013
Drafted legal documents, ensuring compliance with regulations and accuracy in formatting.
Assisted attorneys in trial preparation, including research on case law and gathering relevant evidence.
Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Performed telephone and reception function
Handled a high volume of entertainment and immigration related matters
Proactively and independently scheduled and maintained calendars for appointments, tracked court dates, meetings, monitored due dates for 3 lawyers
Responsible for docketing (TIMESLIP), managing pre-bills, and preparation of invoices for LEGAL AID using billing software to record lawyers’ activities
Transcribed documents including letters, memos, submissions, PIFs/ BOCs and correspondences from dictation
Converted draft documents into final-form correspondences and legal documents for lawyer’s signature
Composed letters, typed contracts, agreements and amendments
Maintained computer databases and file cabinets to organize and store legal information
Responsible for opening and closing office during core business hours