Summary
Overview
Work History
Education
Skills
Timeline
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Deidra Thom

Toronto

Summary


Experienced professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.

Overview

12
12
years of professional experience

Work History

Union Representative

SEIU
11.2019 - 12.2022
  • Represented union members in negotiations, ensuring fair treatment and adherence to collective bargaining agreements.
  • Collaborated with management to resolve workplace disputes, fostering a cooperative environment.
  • Educated members on their rights and benefits, enhancing awareness and engagement within the union.
  • Conducted workshops and training sessions, promoting effective communication between members and leadership.

Lead Hand Information Technology

Michael Garron Hospital
05.2016 - 12.2022
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Prepared and monitored staff schedule: creating schedules, schedule maintenance along with managing daily staffing challenges
  • Timely submissions of employee timesheet and completion of payroll
  • Assisted with interviewing, hiring and training of new employees and existing employees on refreshers, new applications and task rollouts
  • Reviewed performance metrics with employees and Manager to achieve optimal operation goals, communication with patients, staff, visitors and external calls
  • On-call 24hrs for departmental issues ex. System crash, sick calls, Code Black or complaints
  • Compiled the following statistics: Codes, alarms, physician paging and locating logs
  • Supervised 15-20 employees.
  • Operated hospital overhead emergency paging as per Hospital procedures.
  • Effectively responded to emergency calls for cardiac, trauma and fire.
  • Updated and maintained hospital Intranet (ICARE).
  • Member of Information Technology Council
  • Assisted manager in large-scale cost reduction project of pagers that saved the hospital more than 60% on monthly cost.

Secretary (Volunteer)

Avaya- IAUG
03.2018 - 03.2020
  • Recorded the names of those who was present, including apologies
  • Ensured meetings were organized and the agenda circulated
  • Maintained strict confidentiality and discretion in handling sensitive information discussed during meetings
  • Prepared drafts of meeting minutes promptly and efficiently, ensuring accuracy, clarity and adherence to established formatting guidelines
  • Follow-up on action plan from meetings and ensured that the appropriate action is taken in a timely manner

Bed Management/Registration Clerk

Toronto East General Hospital
06.2011 - 05.2016
  • Maintained confidentiality of sensitive information in accordance with privacy regulations.
  • Processed patient registrations efficiently, ensuring accurate data entry in electronic health records.
  • Cross-trained in Emergency, Admitting, Outpatient Department, Bed Allocation, Intake and Mental Health department
  • Responsible for inpatient admission, discharges, transfers, outpatient registration & appointment scheduling of patients in Emergency and various departments within the hospital
  • Controlled and assigned beds to all admitted patients to appropriate locations within the hospital while ensuring the floor bed board was accurate
  • Managed the allocation of patients to available bed in close consultation with clinical and ward staff in ICU, Emergency, Surgery, Palliative Care, Mental Health, etc.
  • Ensured that all relevant discharge information is accurately completed and processed in a timely manner
  • Co-chair of the Unit Partnership Council; responsible for the implementation of changes that will improve patients’ experience within the hospital
  • Verified insurance information to ensure compliance with hospital policies and procedures.

Legal Assistant

Duarte & Spiel LLP
08.2012 - 06.2013
  • Drafted legal documents, ensuring compliance with regulations and accuracy in formatting.
  • Assisted attorneys in trial preparation, including research on case law and gathering relevant evidence.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Performed telephone and reception function
  • Handled a high volume of entertainment and immigration related matters
  • Proactively and independently scheduled and maintained calendars for appointments, tracked court dates, meetings, monitored due dates for 3 lawyers
  • Optimized billing processes; issued refunds, resolved delinquent accounts, collected and processed payment
  • Responsible for docketing (TIMESLIP), managing pre-bills, and preparation of invoices for LEGAL AID using billing software to record lawyers’ activities
  • Transcribed documents including letters, memos, submissions, PIFs/ BOCs and correspondences from dictation
  • Converted draft documents into final-form correspondences and legal documents for lawyer’s signature
  • Composed letters, typed contracts, agreements and amendments
  • Maintained computer databases and file cabinets to organize and store legal information
  • Responsible for opening and closing office during core business hours

Education

Diploma - Social Service Worker

Centennial College
05-2026

Diploma - Office Administration Legal

Centennial College
Scarborough, None
05-2009

Skills

  • Effective negotiation
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Listening skills
  • Interpersonal skills
  • Conflict management
  • Client confidentiality
  • Compassionate

Timeline

Union Representative

SEIU
11.2019 - 12.2022

Secretary (Volunteer)

Avaya- IAUG
03.2018 - 03.2020

Lead Hand Information Technology

Michael Garron Hospital
05.2016 - 12.2022

Legal Assistant

Duarte & Spiel LLP
08.2012 - 06.2013

Bed Management/Registration Clerk

Toronto East General Hospital
06.2011 - 05.2016

Diploma - Social Service Worker

Centennial College

Diploma - Office Administration Legal

Centennial College

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