Beauty Therapy
D. Sarita Marshall
Customer Service Representative
Toronto,ON
Summary
Adept at strategic planning and management, significantly enhanced customer satisfaction and operational efficiency at Glow Up Beauty Supply. Leveraging skills in retail operations and customer service, achieved notable revenue growth, using a proactive approach and ability to train and develop teams underscore commitment to achieving and exceeding employer goals.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Retail Sales Manager
Glow Up Beauty Supply
Bridgetown, Barbados
03.2019 - 03.2022
- Controlled store inventory and reviewed cash handling and operations reports.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers.
- Recruited, hired and trained 15 associates to develop into productive team members with excellent product knowledge.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Processed payments, entering sales in register for prompt customer service.
- Assisted in visual merchandising, making product displays more attractive and shopper friendly.
Spa Manager
Pretty Purrfect Boutique & Spa
Bridgetown, Barbados
01.2014 - 02.2019
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Utilized promotions, print and digital marketing to attract new clients.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Worked with suppliers to identify cost savings opportunities resulting in 20% reduction in expenses.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Greeted spa guests warmly to create positive first impression of establishment.
- Coordinated special events, attracting new clients and boosting overall sales.
Logistics Coordinator
Posh N Pretty Boutique
Bridgetown, Barbados
11.2012 - 01.2014
- Tracked orders and notified customers of status or potential delays.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
Administrative Assistant
WIBISCO
Bridgetown, Barbados
06.2009 - 05.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
Data Entry Clerk
CRUCIBLE
Bridgetown, Barbados
03.2005 - 03.2009
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Followed established procedures to enter and process data correctly.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
High School Diploma -
Alleyne Secondary
Barbados 09.1992 - 07.1997
Skills
Retail Operations
Interests
Networking & Socializing
Long Walks
Listening to Music
Community Outreach
Worked with Female sex workers who wanted to transition into becoming entrepreneurs, teaching them life skills through beauty courses, and workshops.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionFlexible work hoursQuote
The hardest thing to learn in life is which bridge to cross and which to burn.
David Russell
Languages
English
Bilingual or Proficient (C2)
Timeline
Retail Sales Manager
Glow Up Beauty Supply
03.2019 - 03.2022
Spa Manager
Pretty Purrfect Boutique & Spa
01.2014 - 02.2019
Logistics Coordinator
Posh N Pretty Boutique
11.2012 - 01.2014
Administrative Assistant
WIBISCO
06.2009 - 05.2011
Data Entry Clerk
CRUCIBLE
03.2005 - 03.2009
High School Diploma -
Alleyne Secondary
09.1992 - 07.1997
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