DRUVITH PATRA
FIELD SERVICE TECHNICIAN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
4
4
Certifications
5
5
Languages
Work History
Field Service Technician
Bell Technical Solutions
Scarborough, Ontario
04.2023 - Current
- To be the face of Bell and meet the expectations of our valued clients and customers
- Customer service.
- Install, repair and maintain Bell's most advanced Fiber and Copper Network
- Promote Bell services and products
- Able to work independently and offer assistance if required to fellow technicians
- Troubleshoot complex telecommunications issues using training, tools and equipment provided
- Adhere to Health & Safety Policies.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
IT Software Support Technician
Infosys Ltd.
KOCHI, Kerala
06.2020 - 12.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Education
Bachelors in - Computer Science Engineering
Birla Institute of Technology
Muscat, Oman 09.2016 - 09.2020
Post-graduate Diploma - Cyber Security
Centennial College
Scarborough, ON 09.2021 - 04.2022
Post-Degree Certificate - Project Management
Centennial College of Applied Arts And Technology
Scarborough, ON 09.2022 - 04.2023
Skills
Hardware and software installation
Technical Analysis
Workflow Management
Programming
Project Management
Installation and maintenance
Web Security
Technical Support
Technical Writing
Customer Relations
System repairs
Diagnostics and troubleshooting
SQL
Mechanical Experience
Computer skills
Presentation skills
Leadership
Software applications
Testing and maintenance
Software Development
Certification
Human Resource Management
Certifications
Human Resource Management An introduction to the most important skills and most applicable tools of human resource management and organizational behavior.
From this certification I had learned Strategic planning of HR processes, Finding, selecting and recruiting the right team members, Performance evaluation and feedback management.
Introduction to IOT
Learn how the current digital transformation is creating unprecedented economic opportunity.
Understand how the IoT is bridging the gap between operational and information technology systems. Discover how standard business processes are being transformed. The security concerns that must be considered when implementing IoT solutions.
Timeline
Field Service Technician
Bell Technical Solutions
04.2023 - Current
Post-Degree Certificate - Project Management
Centennial College of Applied Arts And Technology
09.2022 - 04.2023
Ontario Drivers License
12-2021
Post-graduate Diploma - Cyber Security
Centennial College
09.2021 - 04.2022
IT Software Support Technician
Infosys Ltd.
06.2020 - 12.2021
Bachelors in - Computer Science Engineering
Birla Institute of Technology
09.2016 - 09.2020