Druviben Patel
Winnipeg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. maintains strong analytical, written and oral communication skills To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Logistics Specialist
IKEA
08.2023 - Current
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Validated inventory levels and updated systems using handheld devices.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
Recovery Resolutions Representative
IKEA
10.2021 - 08.2023
- Used customized ticketing system and kept detailed notes and documentation on incidents.
- Maintained daily contact with project managers and IT personnel to deliver timely status updates.
- Developed, implemented and operated network system infrastructure and procedures.
Store Manager
Aldo
06.2021 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Manager
Walmart
07.2018 - 01.2021
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement by 15%
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Education
Bachelor in Economics - Business Economics
University of Manitoba
Winnipeg, MB04.2023
Skills
- Ability to handle sensitive and confidential materials
- Ability to meet challenging deadlines and manage shifting work priorities with minimal supervision
- Self-motivated, task oriented individual capable of meeting deadlines and managing shifting priorities while working with minimum supervision
- Experienced in building collaborative and joint processes aimed at mutually beneficial outcomes
- Possess strong computer skills and specifically working knowledge of Microsoft Office word processing, spreadsheets, database and presentation programs
- Experience with engagement and communication programs, including making public presentations and responding to public
Timeline
Logistics Specialist
IKEA
08.2023 - Current
Recovery Resolutions Representative
IKEA
10.2021 - 08.2023
Store Manager
Aldo
06.2021 - Current
Customer Service Manager
Walmart
07.2018 - 01.2021
Bachelor in Economics - Business Economics
University of Manitoba
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