DR. Susmi K Sabu
Kitchener,ON
Summary
Results-driven Developmental Services professional with 3+ years of experience supporting individuals with complex needs in residential and community settings. Proven ability to coordinate care, support Direct Support Professionals, manage crisis situations, and promote person-centered outcomes. Educated in Healthcare Administration and Service Management in Canada, with a Doctor of Pharmacy background, bringing strong clinical insight, leadership capability, and operational understanding, supported by experience in clinical documentation and care coordination through medical scribing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child and Youth Care Worker
Stratford Children's Services
Stratford, Ontario
01.2025 - Current
- Delivered direct support to individuals with developmental disabilities in residential settings
- Assisted with medication administration, daily routines, and personal care
- Supported skill development, community participation, and independence
- Maintained detailed records and ensured compliance with care standards
- Built strong relationships with individuals, families, and team members
Developmental Services Worker
Community Living Stratford and Area
Stratford, Ontario
09.2023 - Current
- Support individuals with developmental and behavioral needs in daily living and community integration
- Assist in implementing individualized care plans, promoting independence and quality of life
- Provide guidance and informal leadership to new and existing staff to ensure consistency in care delivery
- Respond effectively to crisis situations using de-escalation techniques and behavior support strategies
- Maintain accurate documentation and reports in compliance with organizational policies
- Collaborate with multidisciplinary teams to ensure holistic and person-centered support
- Promote a safe, respectful, and inclusive environment aligned with organizational values
Medical Scribe
Cognizant
India
07.2022 - 07.2023
- Documented real-time clinical interactions with high accuracy, ensuring compliance with healthcare documentation standards
- Supported physicians by organizing patient information, improving workflow efficiency and care coordination
- Maintained detailed and confidential records while managing multiple cases in fast-paced environments
- Strengthened verbal and written communication skills through continuous interaction with healthcare professionals
- Demonstrated strong attention to detail, critical thinking, and ability to prioritize under pressure
- Contributed to continuity of care by ensuring clear, structured, and timely documentation
Education
Bachelor of Science - Healthcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener12-2024
Master of Science - Doctor Of Pharmacy
Vinayaka Missions College of Pharmacy
Salem, Tamilnadu, India09-2023
Skills
- Program Coordination & Team Support
- Person-Centered Care & Self-Determination
- Staff Guidance & Leadership Support
- Crisis Intervention & Conflict Resolution
- Policy Implementation & Compliance
- Health & Medication Management
- Documentation & Reporting (AlayaCare, UKG – if applicable)
- Strong Communication & Interpersonal Skills
- Organizational & Time Management Skills
- Strong understanding of developmental services sector
- Knowledge of person-centered planning and holistic care
- Ability to work flexible hours, on-call, evenings, and weekends
- Willingness to travel within district
Certification
- Emergency First Aid & CPR
Valid Driver’s License
Timeline
Child and Youth Care Worker
Stratford Children's Services
01.2025 - Current
Developmental Services Worker
Community Living Stratford and Area
09.2023 - Current
Medical Scribe
Cognizant
07.2022 - 07.2023
Bachelor of Science - Healthcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Master of Science - Doctor Of Pharmacy
Vinayaka Missions College of Pharmacy