Dr. Shefali Arora
Kitchener,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Food and Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Marketing Research Associate
D2O Inc
05.2025 - Current
- Conduct detailed market and policy research to identify funding opportunities and grants supporting decarbonization and sustainability initiatives, contributing to the growth of green projects aligned with Canadian environmental priorities.
- Analyze provincial climate policies, carbon regulations, and emissions data to provide insights that inform business development strategies across multiple regions.
- Develop targeted client profiles and deliver tailored pitches to public sector and educational institutions, effectively communicating the value of low-carbon solutions.
- Prepare clear and concise reports on market trends, funding landscapes, and policy updates that assist leadership in making informed business decisions.
Customer Service Associate - Food Service
Home Taste
11.2023 - 04.2025
- Greeted customers, took food and beverage orders, and ensured prompt and friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed payments accurately using POS systems and handled takeout/delivery orders.
- Maintained cleanliness and organization of the dining and service area while supporting kitchen staff during peak hours.
Food Service Worker
OTH Cafe
01.2021 - 07.2023
- Greeted customers at register to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and packaged menu items for dine-in and takeaway orders.
- Maintained hygiene and sanitation standards in the kitchen and dining area.
- Assisted servers and hosts with guest requests and meal delivery.
Education
Graduate Certificate - Marketing Communication
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2025
Ph.D. - Management
The IIS University
India12-2019
Skills
- Customer service
- Order processing
- Product upselling
- Team collaboration
- Research
- Relationship building
- Problem-solving
- POS systems expert
Languages
English
Native or Bilingual
Timeline
Marketing Research Associate
D2O Inc
05.2025 - Current
Customer Service Associate - Food Service
Home Taste
11.2023 - 04.2025
Food Service Worker
OTH Cafe
01.2021 - 07.2023
Graduate Certificate - Marketing Communication
Conestoga College Institute of Technology And Advanced Learning
Ph.D. - Management
The IIS University
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