Dron Antil
Guest Service Associate / Auditor
Halifax,NS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Offering solid foundation in data analysis and problem-solving with eagerness to learn and grow in this field. Brings basic understanding of data management principles, coupled with skills in Python and SQL. Ready to use and develop analytical and technical skills in Data Customer Associate role.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Night Auditor
Comfort Inn & Suites
Sydney, Nova Scotia
07.2024 - 07.2025
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Customer Service Representative
IO Solutions
Halifax, Nova Scotia
09.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed approximately 100 incoming calls, emails and faxes per day from customers..
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Housekeeping Supervisor
Harbourview Inn And Suites
01.2023 - 09.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Oversaw the calendar to manage an organized cleaning schedule and complete tasks on time.
- Aided the manager in developing and executing new cleaning procedures and protocols to improve the cleaning process.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Data Analyst Intern
Sangam Associates Group
07.2021 - 07.2022
- Maintained accurate record-keeping, with proactive attention to client information updates.
- Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Education
Associate of Science - Computer Application
Guru Gobind Singh Indraprastha University
NEW DELHI 05.2018 - 06.2021
Post Baccalaureate Diploma in Business Analytics - Business Analytics
Cape Breton University
Sydney, NS 09.2022 - 04.2024
Skills
Multitasking and organization
Teamwork and collaboration
Generating reports
SQL
Excel functions
Data cleaning
Tableau software
Microsoft Excel
Data processing
NumPy library
Pandas library
Jupyter notebooks
Timeline
Night Auditor
Comfort Inn & Suites
07.2024 - 07.2025
Customer Service Representative
IO Solutions
09.2023 - 04.2024
Housekeeping Supervisor
Harbourview Inn And Suites
01.2023 - 09.2023
Post Baccalaureate Diploma in Business Analytics - Business Analytics
Cape Breton University
09.2022 - 04.2024
Data Analyst Intern
Sangam Associates Group
07.2021 - 07.2022
Associate of Science - Computer Application
Guru Gobind Singh Indraprastha University
05.2018 - 06.2021
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