Mahsa Saedi
Coquitlam,BC
Summary
Aspiring to leverage my extensive experience in customer service, team leadership, and operational management to excel as (Job title here). Committed to fostering a welcoming environment, driving sales growth, and ensuring operational excellence.
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
9
9
years of professional experience
Work History
Retail Supervisor
Pasargad Restaurant
06.2021 - 12.2022
- Spearheaded a customer-first approach, leading to increased satisfaction and loyalty
- Effectively managed team scheduling and performance, improving operational efficiency
- Initiated and implemented marketing strategies, enhancing customer base and sales
- Maintained high standards in quality control, safety, and supply management, ensuring a superior dining experience for customers.
Teaching Assistant
University Canada West
01.2023 - Current
- Developed and executed curriculum plans, focusing on customer service excellence and team collaboration
- Conducted engaging group sessions, enhancing team dynamics and collaborative learning
- Played a key role in research projects, applying analytical skills to improve team strategies and decision-making.
Business Strategy Specialist
Shetab Chemi Company
04.2015 - 09.2021
- Devised and implemented effective pricing and marketing strategies, driving revenue growth
- Managed and trained marketing and sales teams, fostering a culture of excellence and teamwork
- Negotiated with vendors, building strategic partnerships that benefited organizational goals
- Banking Experience
- Delivered exceptional customer service, building strong client relationships
- Handled financial transactions with accuracy and efficiency
- Identified and responded to customer needs, promoting products and services effectively.
Education
MBA - Business Administration
University Canada West
Vancouver10.2022
Bachelor of Accounting -
Azad University
2011
Certified Digital Marketing Associate -
Digital Marketing Institute
Vancouver2022
Skills
- Strong leadership and team management
- Excellent customer service and relationship building
- Effective communication and persuasive speaking
- Organizational and operational management skills
Languages
English
Full Professional
Farsi
Full Professional
Timeline
Teaching Assistant
University Canada West
01.2023 - Current
Retail Supervisor
Pasargad Restaurant
06.2021 - 12.2022
Business Strategy Specialist
Shetab Chemi Company
04.2015 - 09.2021
MBA - Business Administration
University Canada West
Bachelor of Accounting -
Azad University
Certified Digital Marketing Associate -
Digital Marketing Institute