Drisya Sukumaran Nair
Richmond Hill,ON
Summary
An aspiring IT professional with a proven track record of exceeding job requirements and expectations. Actively searching for an organization to leverage my technical, communication and interpersonal skills in a Application Engineer role.
Overview
6
6
years of professional experience
Work History
Application Engineer
Giesecke+Devrient
Richmond Hill, Ontario (ON)
10.2021 - Current
- Installation, configuration, troubleshooting, integration of end-to-end solution
- Documentation (project specific and internal) of end-to-end solution
- Resolution of incidents and problems
- Plan, test and execute changes, including coordination, planning and notification about changes
- Facilitate second line support / ticket handling / changes in collaboration with NOC using Service Now
- Escalate incidents, problems and changes to R&D for third line support in timely manner when product changes or deeper analysis is needed
- Meet SLA targets and service operations KPIs
- Perform needed or on demand health checks of services/solutions and maintenance windows to ensure visibility for NOC team
- Perform regular documentation of service operations activities and ensure knowledge sharing within Professional Services
- Provide technical input to Customer Service Manager in regards to incident and problem report creation
- Support Customer Service Managers in SLA reporting to customers in regards to solution and other KPIs
- Manage time in accordance with planned and assigned activities to ensure accuracy and quality in planning
- Follow Service Delivery & Operations global policies, procedures and tools
Junior System Engineer
Admod Technologies
Ernakulam, Kerala
08.2017 - 07.2019
- Perform installation, implementation, customization, recovery, and performance tuning of Linux Servers
- Windows servers and RDP management
- Handling various Ticketing systems like WHMCS, Zen desk, Fresh desk
- Server Hardening, Security Tightening, and monitoring system performance
- Resolved issues related to Mail, DNS, My-SQL, and Web-Servers
- Hands-on experience on Control panels like cPanel, DirectAdmin, PLESK, SolusVM, Webmin
- Knowledge in virtualization technologies like Virtuozzo/OpenVZ, VMWare, KVM, Xen
- Handling the issues and tasks related to different CMS like WordPress and Joomla.
Education
Post Graduate Diploma - Wireless Networking
Lambton College
Bachelor of Technology - Electronics and Communication
Mahatma Gandhi University
Skills
- Installation, configuration, and troubleshooting of Linux Servers
- MySQL,nonSQL, Apache,Nginx,Splunk
- Bash, Java
- Ability to manage change and proven time management
- Effective communication and listening skills
- Great organization skills and the ability to learn quickly
- Knowledge in MS office
- Up-to-date technical knowledge by attending online workshops, reviewing publications, taking certification
- Technical Troubleshooting
- Change Management
- Continuous Integration
- Application Debugging
- Production Support
References
- Dav Riddell, Supervisor, Tangent Animation, 416-505-4937
- Hugo Reinoso, Sales Director, enCoreIT.ca/ASPLinfo.com, 647-292-6649
Timeline
Application Engineer
Giesecke+Devrient
10.2021 - Current
Junior System Engineer
Admod Technologies
08.2017 - 07.2019
Post Graduate Diploma - Wireless Networking
Lambton College
Bachelor of Technology - Electronics and Communication
Mahatma Gandhi University
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