Driss Elhassani
Ottawa,ON
Summary
Seeking a Business/System Analyst position which will allow me to utilize my skills, education and work experience
Over 12 years in IT field with multiple Technical BA roles. Valid Security Clearance: Level 2: Secret & Level 1: Enhanced Reliability MBA in Global Business Leadership- JWU – RI, USA (2006). Certified Agile Scrum Master –CSM Accredited Certificate
- 6639949897
2576 -2014. Certified Lean Six Sigma Black Belt (2018) CompTIA Security+ certificate: 2021 Hands-on experience in Federal and Provincial Government, Railway and Transport, , Media and Telecom, Financial Securities & Capital Markets, Pharmaceutical, Health Care Order Management Systems. Bilingual (French and English).
Overview
18
18
years of professional experience
Work History
Sr. Business/Processes Analyst
FTC Innovation
07.2025 - 10.2025
- Conducted current-state (As-Is) and future-state (To-Be) process analysis to identify gaps, risks, and opportunities for optimization.
- Lead workshops, interviews, and focus sessions to capture business needs and achieve stakeholder alignment.
- Maintained an organized repository of project documentation, decisions, and business rules.
- Provided insight into process improvement, replatforming, automation, and system integration opportunities.
- Modeled process flows (BPMN) for current / proposed processes, workflows, and data flows.
- Developed acceptance criteria and facilitating User Acceptance Testing (UAT).
- Translate technical language into plain business terms and ensure all teams share a clear understanding of objectives.
- Environment: Microsoft products, Visio 2015, MS Meeting, NET, MS SQL Server, Java/Oracle, Team Foundation Server, and MS Office, Azure Cloud, Mobile technologies, .NET, and Oracle
Sr. Business Analyst
Royal Canadian Mint
04.2023 - 12.2024
- Worked in ServiceNow ITSM and CMDB enhancements to improve service operations and configuration governance for a global enterprise.
- Gathered and translated business requirements into functional stories, acceptance criteria, and solution design for ITSM modules.
- Conducted CMDB data quality and reconciliation analysis, improving CI accuracy by through data validation rules and audit controls.
- Supported Incident, Problem, Change process improvements aligned with ITIL best practices, reducing ticket resolution time.
- Partnered with technical teams to streamline Service Catalog workflows, improving request fulfillment experience and reducing manual steps.
- Facilitated UAT, sprint demos, and workshops with process owners, contributing to successful release rollouts and adoption.
- Environment: MS Office, Process Mapping Software (e.g., MS Visio), Servicenow, Agile2.0
Sr. Business/Processes Analyst
TELUS Health /TIA RAM
01.2023 - 03.2023
- Worked as expert consultant to support TELUS team in process improvement project.
- Used different techniques and methodologies to ensure clear understanding of operation mode.
- Elicited, documented and demonstrated business processes automation requirements.
- Showed clear understanding of current states (As is) of IT systems and their operational challenges.
- Gathered requirements for future state (To be mode) and performed GAP Analysis.
- Reviewed existing processes for integrated systems and replatforming ( MS Azure/DevOps) and helped in making recommendations for improvement, identified inefficiencies, operation and technical bottlenecks, glitches, risks, and compliance gaps.
- Conducted Joint Application Development (JAD) sessions and facilitated brainstorming workshops involving cross-functional stakeholders to define requirements and solutions for large-scale web-based and data-driven applications, ensuring alignment across business and technical teams.
- Identified business issues processes area that require improvement and customization.
- Modeled process flows (BPMN) for current / proposed processes, workflows, and data flows.
- Environment: Microsoft products, Visio 2015, MS Meeting, HRIS Systems OneTrust, Google tools, MS Azure/DevOps
Sr Business Analyst
Royal Canadian Mint
06.2022 - 10.2022
- Mapped business processes, analyze and make recommendations on changes; and ability to perform business value stream mapping.
- Gathered and documented system requirements and functional specifications through use cases.
- Participated in planning and organizing business analysis activities from initial phases of projects to tracking and close-out.
- Carried out discovery with internal groups to gather requirements for their needs for meeting rooms.
- Proved ability to manage the requirement life cycle including change management and tracking of all business requirements and technical specifications.
- Mapped business processes, analyze and make recommendations on changes; and ability to perform business value stream mapping.
- Proved ability to conduct options analysis and solution evaluation and make recommendations that fit the business objectives.
- Acted as Agile/SCRUM team member and participated in agile ceremonies and training events.
- Environment: Microsoft products, Visio 2015, MS Meeting, HRIS Systems, MS D365, Azure DevOps
Business Analyst
Ontario Securities Commission
10.2021 - 04.2022
- Mapped the processes Performed gap analysis documenting “as-is” and “to-be” functionality.
- Participated in agile ceremonies and created and maintain user stories, story points and product backlog.
- Understood the business goals, priorities, processes, and underlying rules and regulations across multiple jurisdictions and stakeholder groups.
- Lead business requirement elicitation and facilitate discussion with multiple jurisdictions with diverse viewpoints and business needs to reach a consensus outcome.
- Managed business relationships and expectations through structured communication (e.g. Business Requirement Document (BRD) to keep business engaged and updated. Also, use formal and informal written communication methods (e.g. email, PowerPoint, decision brief) to provide updates.
- Documented and reviewed business and system integration requirements artifacts (e.g. Requirements Management Plan, Business Requirements Document, Business Process flow, Use Case, System Functional Models).
- Collaborated closely and provide guidance to vendors and testers during the build and test phases to ensure requirements are fully understood, Ran SQL queries for record creation and reconciliation.
- Documented SEDI use cases to highlight functional component of the system.
- Assisted with the development of business analysis framework including templates, best practices, standards, strategies, techniques, and tools, data analysis and reporting using excel advanced features.
- Environment: Microsoft products, Visio 2015, MS Meeting, SharePoint, IBM Lotus notes, BD systems, Great Plains, Power BI, My SQL
Business Analyst
RCMP: Royal Canadian Mounted Police
08.2021 - 10.2021
- Engaged and consulted with stakeholders to elicit key requirements, business needs and process workflow.
- Clearly identified, evaluated, articulated and document business requirements and functional needs.
- Identify business systems or workflow efficiencies and ways to improve and/or simplify processes.
- Identify resource requirements for successful implementation of new processes or system changes.
- Identified gaps in training and awareness as related to rollout of projects.
- Developed requirements for training plans and materials or user guides, and determined area of training to end users when implementing new processes, reports, system functionality or features.
- Supported change management in various formats (documentation, workshops, remote) to ensure adoption.
- Identified issues with respect to projects and ensure items are tracked and resolved in a timely manner.
- Reported on project progress and escalate any risks to key stakeholders.
- Generated BRD and related supporting documents to be used for option analysis and system selections.
- Environment: Microsoft products, Visio 2015, MS Meeting, SharePoint, MS CRM case management system
Business Analyst
Federal Government: Indigenous Services Canada - Ottawa
01.2021 - 07.2021
- Worked on collecting requirements for various public health systems to be unified/integrated in one single portal (Cross provinces initiative).
- Engaged and built strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment and adoption of solutions.
- Attended multiple activities in a full agile environment (ceremonies, backlog refinement, sprint planning, user stories, requirement weighing and scoring).
- Prepared the necessary documentation to formally initiate a project & monitor project developments.
- Provided regular updates on project status, including risks and risk management approach.
- Identified of new opportunities and related solutions to deliver benefits above committed project deliverables.
- Created and manage project business requirements, use cases documents as requested by stakeholders.
- Documented project reviews, meetings, work sessions, action-registers.
- Preparation & facilitation of internal presentations related to project scope.
- Demonstrated ability to effectively lead project teams and stakeholders with varying desired outcomes, to achieve established project deliverables.
- Presented data-driven recommendations based on analysis reviews.
- Recommended changes, suggest alternatives and new solutions to improve data governance and operational improvement.
- Environment: Microsoft products, Visio 2015, GCDocs, Azure DevOps, MS Meeting, Mobile APPs.
Business Analyst
Federal Government: Correctional Service Canada - Ottawa
08.2019 - 09.2020
- Worked with according to agile practice, ceremonies and documentation to ensure integrated and fast solution delivery.
- Worked in transforming new solution to multiple sectors and with many stakeholders to define future mode “to be” and elicited requirements for service delivery and solution and integration in larger scale.
- Documented all SDS system and created use cases by working with the development lead and BA/QA lead.
- Provided recommendations to both technical and business stakeholders.
- Collaborated with the development team in reproducing and identifying ‘to be” scenarios resulting in anomalies in the system’s behavior.
- Participated in estimation and planning including scheduling activities such as defining scope, WBS creation, critical path analysis and work packages and tracking baselines and progress.
- Oversaw the QA activities and product support tasks.
- Generated process flows (BPMN) for current / proposed processes, workflows, and data flows.
- Interacted with business and technical teams and translate technical and business transformation to fully integrated system with ERP Oracle HRMS.
- Communicated with functional managers, subject matter experts and users training.
- Generated process mapping (flow chart/diagram / and documents).
- Environment: Microsoft products, Visio 2015, SharePoint, Jazz, ERP Oracle HRMS, HR Loader, Azure DevOps
Business/Process Analyst
Canada Nation Railway (CN)
05.2018 - 12.2018
- Engaged in transformation activities toward agile environment such as workshops, brainstorming and planning session with team members and generating Business analysis deliverables accordingly (user stories, product backlog, sprint backlog and planning and review meeting notes).
- Collected complex processes; “As is” model and documented the proposed “To Be” enhancements and modifications to the architecture of information security controls for the PTC remote device.
- Generated multiple documents to capture requirements and other project deliverables such (PID, RTM, Requirements plan, Progress reports, SSRR, Process Models, GAP Analysis).
- Worked and collected requirements for Servicenow Configuration Management and ITSM.
- Acted as a liaison and point of contact between multiple stakeholders to align multiple team in one single vision for the benefits of the program.
- Environment: Servicenow, Microsoft products, Visio 2015, SharePoint, ALM, LoadRunner, Performance center, Dynatrace, nmom, Python Scripts.
Business Analyst
Government – Elections Ontario
09.2017 - 03.2018
- Fully participated as part of the Agile scrum team, supporting team goals and processes.
- Created relevant documentation (stories, acceptance criteria) to guide and inform solution recommendations, implementations as well as future enhancements of effective systems.
- Participated in scrum meetings and ceremonies (backlog grooming, sprint planning, daily standup meeting, sprint review and retrospective meeting).
- Worked closely multiple stakeholders (EO teams, TBS, DGC and third parties) to generate Systems and Data Threat and Risk assessment (TRA) and Privacy Impact assessment PIA in compliance with Cyber Security Act, along with security corporate forms and monitoring solution development standards.
- Collected requirement for “to be” mode and future mode “as Is” for complex ERP: CRM customization solution, data disaster, backup and recovery, data security and protection.
- Collected requirements for systems integration activities and contributed in delivering high quality Integration solutions utilizing a number of tools and technologies.
- Solicited requirements using a variety of requirements elicitation techniques such as interviews, groups meetings, workshops etc.
- Supported collaborative design and system planning through JAD workshops with business and technical teams for election technology applications.
- Environment: Microsoft products, Visio 2015, SharePoint, MS CRM, Balsamiq, MS Azure Cloud, Domo BI Platform, JIRA and Confluence
Business Analyst – Processes Reengineering
TELUS Communication
05.2015 - 08.2017
- Collected complex requirements for SIDC and various infrastructure areas such as Hostnames, IP addresses, Grid reservation, servers (Unix/Windows), Database Administration (SQL/Oracle), Capacity and Datacenter Management, Networks (LANs/WANs), Storage (NAS/SAN), IT Security & firewalls and encryption protocols, Application / Infrastructure Deployment and Support, Lab deployment, Operation Readiness, Data Backup and Disaster Recovery.
- Gathered and documented business processes automation requirements.
- Maintained & demonstrated a clear understanding of current states (As is) of IT systems and their operational challenges.
- Engaged in developing and managing processes corporate forms and policies and procedures.
- Reviewed existing processes for integrated systems and helped in making recommendations for improvement.
- Gathered requirements for future state (To be mode) and performed GAP Analysis.
- Identified business processes that require improvement and customization.
- Scoped new initiatives and design new business solutions to improve process.
- Modeled process flows (BPMN) for current / proposed processes, workflows, and data flows.
- Interfaced between business and technical teams and translate technical and business requirements.
- Worked with PMO office in compliance with PMI processes, guidance and principles.
- Involved with scrum/agile team in coaching and implementing agile practice and deliverables (backlog grooming, sprint planning, daily standup meeting, sprint review and retrospective meeting).
- Facilitated meeting and workshops for requirements gathering and results presentation.
- Toronto
- Environment: IBM Cloud Orchestrator, Appian, NetCracker, CUDMUS, WebLogic, Oracle DB, UNIX, MS SQL, IBM BlueWorks (BPMN tool), Microsoft Products. Data Centers.
Bilingual Business/QA Analyst
Rogers Communications
03.2014 - 12.2014
- Worked with and coordinated activities of all the stakeholders - Business teams, Architects and Development team members at onsite & offshore.
- Collected requirements for multiple and integrated media systems, billing and subscriptions models.
- Documented, communicated change and versioning control and worked as key contact with multiple stockholders.
- Led and performed UAT testing activities and product validation by business units for French components of the projects.
- Validated the FAQ s versions for French and English. Tested some data via SQL to test Database CRUD.
- Ensured the Agile SDLC processes are implemented effectively; provided application coaching and training to individuals of the teams as needed; improved document and processes.
- Performed Capture & clarification of business requirements through a range of analysis techniques (Use cases and Activity diagrams, sequence diagram, gap analysis and work & process flow diagrams).
- Ensured the creation of User Stories and contributed in prioritization of deliverables, iteration / Sprint planning, Release planning, Scrum Retrospective by working with Scrum Master and Scrum/agile team members.
- Toronto
- Environment: Windows, Jira, SQL server 2012, Microsoft products, .net framework, Mobile Devices, Micro Strategy, MS Visio 2013.
Bilingual BA/QA Analyst
Ontario Securities Commission
08.2013 - 12.2013
- Acted as the point of contact between the business units and IT to ensure transforming the solution to new technology and extend the service delivery to newly added provinces.
- Identified requirements analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis.
- Solicited requirements using a variety of requirements elicitation techniques such as interviews, groups meetings, workshops etc.
- Transformed the business requirements into functional specifications for systems design, customization, and reporting.
- Worked closely with the Business Partner and Business Subject Matter Expert(s) in the definition, testing, implementation, and support of functional requirements.
- Evaluated approaches for solutions that are available from software vendors and facilitated the review and analysis of software systems.
- Generated schedule and Progress reports and communicated outcome to the executives.
- Led BAs and Testing teams consisting 25 members of broadly spread-out (both geographically and in terms of focus of expertise) and diverse groups.
- Toronto
- Environment: Windows, HP ALM 11, Sharepoint 10, Linux, Webex, IBM Lotus Notes, SQL server 2012, SmartDraw, MS Project, Balsamiq.
QA/BA Analyst
McKesson Canada Inc
08.2010 - 06.2013
- Used a wide range of tools for process analysis and requirements development and documentation, related to computerizing order management process and medical subscriptions/ case management models and privacy of medical records.
- Worked in agile environment and elicited and documents requirements using a variety of methods, such as interviews, document analysis, requirements workshops, surveys, site visits and generated deliverables as required.
- Developed forms on corporate level for QA and standards procedures, release note, forms for monitoring development standards.
- Use systematic techniques for specifying change requests requirements/process re-modeling, and data-flow diagramming and generated document for currents state and future state models.
- Partnered with the business and IT groups to find solutions for projects and operational issues.
- Defined project business requirements and or user Stories as well as in defining the IT solutions.
- Led Nexus Mediation Project Teams (8 members) and acted as liaison between clinical and IT Development departments.
- Contributed to the business requirements development and the functional solution designs.
- Tested French and English versions of different projects such as RevAid, CMSV2 and UCB.
- Collected requirement for SAP BOBJ and reporting requirements and tested the SAP report.
- Keeping up to date up with SOPs of software quality assurance as stipulated by heath care authorities such FDA.
- Toronto
- Environment: Windows XP/7, Load Runner 9.5, Visual Studio TFS, ASP.Net, VB .NET, C#, C++, SQL Server 2008, MS Project, Oxygen XML editor, Visio 2010, Balsamiq. SAP BOBJ, Crystal Reports
BA/Quality Assurance Analyst
Lexmark Canada
01.2008 - 07.2010
- Engaged in testing a rich suite of support applications that launched to leverage Lexmark solutions and improve business operations, maximize productivity and gain customer satisfaction such as WarrantSol, Inquira, Call Center, SAP Payroll and HRMS.
- Collected requirements and prepared use cases and test cases based on the business requirements, use cases for multiple systems.
- Documented and checked the main functionality by manual testing.
- Tested the backend through running XML scripts and SQL queries.
- Performed System Integration, Functional Testing and GUI Testing of the web application on Windows.
- Aided the business team during User Acceptance Testing, Product testing with regards to new installed firmwares.
- Coordinating with the QA team and developers to prioritize defects and rectify them.
- Used Quality Center (QC) for Test Management and Defect Tracking, Test Cases Execution (both manual and automated).
- Involved in weekly walkthrough and inspection meetings, to verify the status of the testing effort and the project as a whole.
- Richmond Hill, Ontario
- Environment: Unix, Quality Center 9.2, QTP 9.5, LoadRunner 9.5, Windows XP Professional, Microsoft Products, Mainframes, XML, SQL Server 2005, SAP Payroll and HRMS
Education
CompTIA Security+ certificate -
01.2021
Certified Lean Six Sigma Green Belt (CLSSGB) - undefined
Global Association of Quality Management
01.2018
CSM-Accredited Certificate - undefined
International Scrum Institute
01.2014
Masters of Business Admin (MBA) - undefined
Johnson & Wales University
RI, USA01.2006
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Languages
English
French
Timeline
Sr. Business/Processes Analyst
FTC Innovation
07.2025 - 10.2025
Sr. Business Analyst
Royal Canadian Mint
04.2023 - 12.2024
Sr. Business/Processes Analyst
TELUS Health /TIA RAM
01.2023 - 03.2023
Sr Business Analyst
Royal Canadian Mint
06.2022 - 10.2022
Business Analyst
Ontario Securities Commission
10.2021 - 04.2022
Business Analyst
RCMP: Royal Canadian Mounted Police
08.2021 - 10.2021
Business Analyst
Federal Government: Indigenous Services Canada - Ottawa
01.2021 - 07.2021
Business Analyst
Federal Government: Correctional Service Canada - Ottawa
08.2019 - 09.2020
Business/Process Analyst
Canada Nation Railway (CN)
05.2018 - 12.2018
Business Analyst
Government – Elections Ontario
09.2017 - 03.2018
Business Analyst – Processes Reengineering
TELUS Communication
05.2015 - 08.2017
Bilingual Business/QA Analyst
Rogers Communications
03.2014 - 12.2014
Bilingual BA/QA Analyst
Ontario Securities Commission
08.2013 - 12.2013
QA/BA Analyst
McKesson Canada Inc
08.2010 - 06.2013
BA/Quality Assurance Analyst
Lexmark Canada
01.2008 - 07.2010
Certified Lean Six Sigma Green Belt (CLSSGB) - undefined
Global Association of Quality Management
CSM-Accredited Certificate - undefined
International Scrum Institute
Masters of Business Admin (MBA) - undefined
Johnson & Wales University