DRISHTI PATEL
North York,ON
Summary
Optimistic, creative, hardworking customer service representative. Enjoys helping customers find what they need and discover new products with an overall positive attitude. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication.
Overview
6
6
years of professional experience
Work History
REMOTE E-CARE
SHAW TOGETHER WITH ROGERS
07.2022 - 08.2023
- Demonstrated exceptional customer service skills by effectively addressing inquiries, resolving issues, and ensuring customer satisfaction in an e-care environment.
REMOTE-CUSTOMER SERVICE REPRESENTATIVE
SHAW TOGETHER WITH ROGERS
02.2021 - 06.2022
- Effectively engaged with customers through inbound calls, demonstrating strong verbal communication and active listening to address inquiries, resolve issues, and provide exceptional service.
TECHNICAL SALES REPRESENTATIVE (PROMOTED)
VOYSUS CONNECTION EXPERTS
05.2019 - 01.2021
- Properly directed outbound calls in phone queues to improve call flow.
TEAM LEADER
TIM HORTONS
04.2018 - 04.2019
- Resolved customers’ concerns and complaints in a friendly manner.
MARKET RESEARCH INTERVIEWER
NUMERIS
04.2017 - 03.2018
- Properly directed inbound calls in phone queues to improve call flow.
Education
Diploma - Human Resources Management
ST LAWRENCE- SCARBOROUGH, ON
01.2018
Diploma - International Business Management
NORTHERN COLLEGE -SCARBOROUGH, ON
01.2017
Bachelor of Commerce -
MAHARAJA SAYAJIRAO UNIVERSITY-INDIA
01.2016
Skills
- Active listener
- Adaptability
- Outgoing personality
- Problem-solving
- Computer skills
- Multitasking
Languages
English
Full Professional
Timeline
REMOTE E-CARE
SHAW TOGETHER WITH ROGERS
07.2022 - 08.2023
REMOTE-CUSTOMER SERVICE REPRESENTATIVE
SHAW TOGETHER WITH ROGERS
02.2021 - 06.2022
TECHNICAL SALES REPRESENTATIVE (PROMOTED)
VOYSUS CONNECTION EXPERTS
05.2019 - 01.2021
TEAM LEADER
TIM HORTONS
04.2018 - 04.2019
MARKET RESEARCH INTERVIEWER
NUMERIS
04.2017 - 03.2018
Diploma - Human Resources Management
ST LAWRENCE- SCARBOROUGH, ON
Diploma - International Business Management
NORTHERN COLLEGE -SCARBOROUGH, ON
Bachelor of Commerce -
MAHARAJA SAYAJIRAO UNIVERSITY-INDIA
Similar Profiles
Sonia ArainSonia Arain
Customer Service Advisor at HGS Canada (Rogers Together with Shaw)Customer Service Advisor at HGS Canada (Rogers Together with Shaw)
Nadia DarkazalliNadia Darkazalli
Account Development Executive at Shaw/RogersAccount Development Executive at Shaw/Rogers
Russell JohnsonRussell Johnson
Manager, Operational Execution at Rogers/Shaw CommunciationsManager, Operational Execution at Rogers/Shaw Communciations
Jessica DoesJessica Does
Classroom Teacher in Religion at St. Maximilian Kolbe Catholic High School (YCDSB)Classroom Teacher in Religion at St. Maximilian Kolbe Catholic High School (YCDSB)
KIM ALEXIS TARROSAKIM ALEXIS TARROSA
Laboratory Technician at High North LabortoriesLaboratory Technician at High North Labortories