DRISHTI PATEL
North York,ON
Summary
Optimistic, creative, hardworking customer service representative. Enjoys helping customers find what they need and discover new products with an overall positive attitude. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication.
Overview
6
6
years of professional experience
Work History
REMOTE E-CARE
SHAW TOGETHER WITH ROGERS
2022.07 - 2023.08
- Demonstrated exceptional customer service skills by effectively addressing inquiries, resolving issues, and ensuring customer satisfaction in an e-care environment.
REMOTE-CUSTOMER SERVICE REPRESENTATIVE
SHAW TOGETHER WITH ROGERS
2021.02 - 2022.06
- Effectively engaged with customers through inbound calls, demonstrating strong verbal communication and active listening to address inquiries, resolve issues, and provide exceptional service.
TECHNICAL SALES REPRESENTATIVE (PROMOTED)
VOYSUS CONNECTION EXPERTS
2019.05 - 2021.01
- Properly directed outbound calls in phone queues to improve call flow.
TEAM LEADER
TIM HORTONS
2018.04 - 2019.04
- Resolved customers’ concerns and complaints in a friendly manner.
MARKET RESEARCH INTERVIEWER
NUMERIS
2017.04 - 2018.03
- Properly directed inbound calls in phone queues to improve call flow.
Education
Diploma - Human Resources Management
ST LAWRENCE- SCARBOROUGH, ON
01.2018
Diploma - International Business Management
NORTHERN COLLEGE -SCARBOROUGH, ON
01.2017
Bachelor of Commerce -
MAHARAJA SAYAJIRAO UNIVERSITY-INDIA
01.2016
Skills
- Active listener
- Adaptability
- Outgoing personality
- Problem-solving
- Computer skills
- Multitasking
Languages
English
Full Professional
Timeline
REMOTE E-CARE
SHAW TOGETHER WITH ROGERS
2022.07 - 2023.08
REMOTE-CUSTOMER SERVICE REPRESENTATIVE
SHAW TOGETHER WITH ROGERS
2021.02 - 2022.06
TECHNICAL SALES REPRESENTATIVE (PROMOTED)
VOYSUS CONNECTION EXPERTS
2019.05 - 2021.01
TEAM LEADER
TIM HORTONS
2018.04 - 2019.04
MARKET RESEARCH INTERVIEWER
NUMERIS
2017.04 - 2018.03
Diploma - Human Resources Management
ST LAWRENCE- SCARBOROUGH, ON
Diploma - International Business Management
NORTHERN COLLEGE -SCARBOROUGH, ON
Bachelor of Commerce -
MAHARAJA SAYAJIRAO UNIVERSITY-INDIA