Drishti Mohan
Scarborough
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Popeyes® Louisana Kitchen
09.2022 - Current
- Empathetically and promptly handled guest Orders and Concerns
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Server
Tandoori Boys
06.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Manager
Freedom Mobile
09.2021 - 09.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Technical Support Representative
HGS Canada Post
10.2021 - 03.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Team Member
Tim Hortons
11.2020 - 09.2021
- Cleans and stocks customer eating area(s), workstations, and equipment
- Transfers supplies and equipment between storage and work areas by hand or cart
- Assists with variety of kitchen-related functions as needed
- Receives inventory, moves and lifts food and beverage products and supplies
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Resolved issues quickly to maintain productivity goals.
Education
GENERAL BUSINESS DIPLOMA - Business
Fleming College
Old Toronto, ONSkills
- Planning and Coordination
- Critical Thinking
- Interpersonal Communication
- Written Communication
- Active Listening
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Organization and Time Management
- Flexible and Adaptable
- Sales Expertise
- Multi-Tasking Skill
Certification
Smart Serve
Security
CPR
Timeline
Supervisor
Popeyes® Louisana Kitchen
09.2022 - Current
Server
Tandoori Boys
06.2022 - 12.2022
Technical Support Representative
HGS Canada Post
10.2021 - 03.2022
Sales Manager
Freedom Mobile
09.2021 - 09.2022
Team Member
Tim Hortons
11.2020 - 09.2021
GENERAL BUSINESS DIPLOMA - Business
Fleming College
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