DRISHTI MAKADIA
Customer Service Representative
London,Canada
Summary
Dedicated Customer centric individual with excellent work ethics, the ability to learn and a positive approach to work. Looking for a position in Customer Service; bringing both professionalism and excellent customer service skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
HR Assistant
Ajanta Manufacturing Pvt. Ltd (Oreva Group)
Morbi, Gujarat
12.2020 - 12.2021
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Responded to enquires by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Assisted in annual total compensation reports: Report preparation, data entry, Word/Excel, printing and analysis.
Front Desk Associate
Remember India Pvt. Ltd
Rajkot, Gujarat
08.2019 - 03.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Experienced with procedure for handling all aspects of customer complaints and disputes.
- Monitored all working condition and equipment to ensure they are within corporate standards for cleanliness and safety.
- Was able to handle multiple responsibilities, task-oriented projects and details cocurrently.
Education
MBA - Human Resource Management
Marwadi Education Foundation Group of Institutions
Gujarat 07.2017 - 06.2019
Bachelor's of Commerce - Commerce And Business Administration
MJ Kundaliya College
Gujarat 07.2014 - 04.2017
Common Proficiency Test (CPT) -
Institute of Chartered Accountants of India (ICAI)
Gujarat 06.2014 - 12.2014
Skills
Problem Solving and Analytical Skills
Projects and Internships
May, 2018 - July, 2018
Summer Internship Program (SIP), Topic "End to End Recruitment Process" at Heat Hunt HR Consultants Pvt. Ltd. Gujarat, India
- The benefits of the study is that it helped to gain knowledge and experience and also provide the opportunity to study and understand the prevalent recruitment process.
August, 2018 - November, 2018
Multidisciplinary Action Project (MAP), Topic "Adoption of Green Supply Chain Management Practices and their Impact on Performance: A Case Study on Ajanta Manufacturing Ltd. (OREVA Group)"at Ajanta Manufacturing Ltd., Gujarat, India
- The study used descriptive research design to study the environment of the manufacturing industry for the GSCM implementation to determine the relationship among various components of GSCM practices and interrelationships among them.
January, 2019 - April, 2019
Comprehensive Project (CP), Topic" Impact of Time Management on Academic Performance of Management Students" Gujarat, India
- The project emphasis has been paid in the today's education system to handle issues related to time management by evaluating attitude and behavior of students related to time and its management. The findings of the study concluded that both long term time management and short- term time management were significant predictors of academic performances.
relationship among various components of GSCM practices and interrelationships among them.
Timeline
HR Assistant
Ajanta Manufacturing Pvt. Ltd (Oreva Group)
12.2020 - 12.2021
Front Desk Associate
Remember India Pvt. Ltd
08.2019 - 03.2020
MBA - Human Resource Management
Marwadi Education Foundation Group of Institutions
07.2017 - 06.2019
Bachelor's of Commerce - Commerce And Business Administration
MJ Kundaliya College
07.2014 - 04.2017
Common Proficiency Test (CPT) -
Institute of Chartered Accountants of India (ICAI)
06.2014 - 12.2014
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