Summary
Overview
Work History
Skills
Timeline
Generic

DRISHTI KUMAR

Ottawa,ON

Summary

Motivated and detail-oriented professional with extensive experience in providing exceptional customer service in various professional settings. Highly skilled in greeting and interacting with customers, promoting merchandise, and completing cash register transactions with accuracy. Demonstrated ability to handle high-volume environments and resolve customer issues with a customer-focused approach. A proven team player with excellent leadership and communication skills.

Overview

4
4
years of professional experience

Work History

Sales Associate

DYMON Storage
Ottawa
01.2023 - 02.2024
  • Assist customers in selecting appropriate merchandise and provide them with information on sizing, accessories, and care
  • Resolve customer inquiries and issues promptly and efficiently, using critical thinking and problem-solving skills
  • Collaborate with vendors, contractors, and professional services personnel to ensure timely and accurate completion.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.

Hostess/ Waitress

Royal Oak
01.2020 - 12.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Demonstrated flexibility and willingness to take on additional responsibilities as needed to support the house during COVID-19.
  • Assisted in preparing the restaurant for opening and closing shifts.

Bartender/ Waitress

Holiday Inn - Plate Gastro Pub
03.2022 - 10.2022
  • Provided enthusiastic and high-quality service to customers, resulting in increased referrals and walk-in business
  • Completed opening and closing duties, including printing sales reports, setting up for incoming shifts and buffets
  • Handled multiple customers and business needs simultaneously while avoiding delays and errors
  • Exceeded daily sales goals by upselling daily specials and beverage promotions.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Skills

  • Critical thinking
  • Customer relations
  • Customer satisfaction
  • Problem solving
  • Positive and Professional
  • Upselling

Timeline

Sales Associate

DYMON Storage
01.2023 - 02.2024

Bartender/ Waitress

Holiday Inn - Plate Gastro Pub
03.2022 - 10.2022

Hostess/ Waitress

Royal Oak
01.2020 - 12.2022

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DRISHTI KUMAR