Drishti Handa
Abbotsford,BC
Summary
I am a dedicated Computer Information Systems graduate from the University of the Fraser Valley with a passion for technology and it's practical applications. My academic background has equipped me with skills in Database Administration, Systems Analysis, IT support, Troubleshooting, and Cybersecurity. At my previous ventures, I excelled in hardware diagnostics, software installation, and customer service, enhancing system performance and user satisfaction while simultaneously improving team efficiency through problem-solving and effective communication. I am eager to use my skills and experience to bring value to the City of Abbotsford.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Technician
Consultants Combined
01.2022 - 12.2023
- Provided technical assistance
- Diagnostics and troubleshooting
- Offered user training and guidance
- Maintained a documented log
- Installed Software and Hardware
- Offered Remote Technical Support
- Collaborated and Escalated
- Delivered Customer Service
Lab Monitor
University of the Fraser Valley
01.2023 - 04.2023
- Communicated electronically and in person with students using the lab computers experiencing difficulties to determine and document problems experienced
- Used technical manuals and other documents to research and implement solutions to some of their problems.
- Helped the students and trained them in response to their difficulties.
- Collected, organized and maintained a problem and solution log for use by other Lab monitors.
- Supervised other lab monitors by training and helping them with their problems.
- Set up equipment for student use, by ensuring proper installation of PC, printers, appropriate software and ensuring all the cables are intact properly for smooth functioning.
Education
Bachelor of Science - Computer Information Systems
University of The Fraser Valley
Abbotsford, BC12.2023
Diploma - Information Technology Support
Alison
03.2024
Skills
- User Support and troubleshooting
- Hardware diagnostics and setup
- Software installation
- Technical Support
- Problem solving
- Customer Service
- User support
- Critical thinking and problem solving
- Microsoft Office
- Ticket Management
- Effective communication
- Time Management
- Networking
Languages
English
Native or Bilingual
Certification
- Google IT Support Professional Certificate - Google.
Additional Information
Nelson Eng from UFV
nelson.eng@ufv.ca
Javed Ahmad from UFV
Javed.Ahmad@ufv.ca
Timeline
Lab Monitor
University of the Fraser Valley
01.2023 - 04.2023
IT Support Technician
Consultants Combined
01.2022 - 12.2023
Bachelor of Science - Computer Information Systems
University of The Fraser Valley
Diploma - Information Technology Support
Alison
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