Drishti Handa
Abbotsford,BC
Summary
I am an IT support professional with a Bachelor of Computer Information Systems Degree and three years of experience in troubleshooting and technical support, expert in Windows environments and Office 365 applications. My key achievements include enhancing user satisfaction through effective communication, and maintaining a documented log of technical issues and solutions to support team productivity. Seeking an IT Support Technician position at School District Mission, where I bring my troubleshooting and technical support skills to support your mission of providing excellent IT services and enabling seamless technology integration across the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lab Monitor
University of the Fraser Valley
01.2023 - 01.2024
- Communicated electronically and in person with students using the lab computers experiencing difficulties to determine and document problems experienced
- Used technical manuals and other documents to research and implement solutions to some of their problems.
- Helped the students and trained them in response to their difficulties.
- Collected, organized and maintained a problem and solution log for use by other Lab monitors.
- Supervised other lab monitors by training and helping them with their problems.
- Set up equipment for student use, by ensuring proper installation of PC, printers, appropriate software and ensuring all the cables are intact properly for smooth functioning.
IT Support Technician
Consultants Combined
01.2021 - 12.2023
- Provided technical assistance
- Diagnostics and troubleshooting
- Offered user training and guidance
- Maintained a documented log
- Installed Software and Hardware
- Offered Remote Technical Support
- Collaborated and Escalated
- Delivered Customer Service
Education
Bachelor of Science - Computer Information Systems
University of The Fraser Valley
Abbotsford, BC12.2023
Diploma - Information Technology Support
Alison
03.2024
Skills
- User Support and troubleshooting
- Hardware diagnostics and setup
- Software installation
- Technical Support
- Problem solving
- Customer Service
- Critical thinking and problem solving
- Microsoft Office 365
- Ticket Management
- Effective communication
- Time Management
- Networking
Languages
English
Native or Bilingual
Certification
- Google IT Support Professional Certificate - Google.
Additional Information
Nelson Eng from UFV
nelson.eng@ufv.ca
Javed Ahmad from UFV
Javed.Ahmad@ufv.ca
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lab Monitor
University of the Fraser Valley
01.2023 - 01.2024
IT Support Technician
Consultants Combined
01.2021 - 12.2023
Bachelor of Science - Computer Information Systems
University of The Fraser Valley
Diploma - Information Technology Support
Alison
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