Drishti Batra
Halifax,NS
Summary
Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Blue Ocean Contact Center
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CUSTOMER SERVICE REPRESENTATIVE
Hinduja Global Solutions
11.2022 - 08.2023
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Tracked all incoming calls and emails from customers using appropriate software applications
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Provided exceptional customer service to ensure customer satisfaction
- Adhered to company policies and procedures while providing superior service
- Remained open to feedback from supervisor and peers to build and improve skills set
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained a high level of professionalism when dealing with difficult customers.
RETAIL SALES ASSOCIATE (PART-TIME)
SOURCE
01.2022 - 11.2022
- Received and processed online orders for shipment or store pick-up
- Responded proactively to inquiries, providing accurate, detailed explanations
- Cultivated exceptional customer experiences through personalized interactions
- Showcased enthusiasm for technology, leveraging product knowledge to educate customers
- Collaborated with cross-functional teams, staying updated on tech trends and products
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Built knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability.
Customer Service Representative
Bell Mobility
01.2021 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
HIGH PROFILE CONDOMINIUM GUARD (PART-TIME)
Concierge, Paragon Security
02.2021 - 12.2021
- Delivered top-level customer service to residents, guests, and staff
- Monitored property via patrolling and surveillance equipment, ensuring security
- Executed procedures for fire prevention, traffic control, and incident investigations
- Maintained an emphasis on punctuality and maintained an outstanding attendance record.
Spoken English and IELTS trainer
01.2020 - 12.2020
- Developed teaching materials and lesson plans for IELTS Modules
- Managed student assignments, prioritizing to meet deadlines
- Employed dynamic academic lessons to teach language acquisition
- Created teaching aids, multimedia visual aids, and study material.
Education
Skills
- Active Listening
- Fast Learner Ability to Multitask
- Effective Time Management
- Critical thinking and problem solving
- IOS/macOS Proficiency Technical Troubleshooting
- Skilled in troubleshooting network performance issues, security
- Networking, operating systems
- Passionate patient team player
- Customer Service
- Complaint Handling
Languages
English
Full Professional
Timeline
Customer Service Representative
Blue Ocean Contact Center
09.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Hinduja Global Solutions
11.2022 - 08.2023
RETAIL SALES ASSOCIATE (PART-TIME)
SOURCE
01.2022 - 11.2022
HIGH PROFILE CONDOMINIUM GUARD (PART-TIME)
Concierge, Paragon Security
02.2021 - 12.2021
Customer Service Representative
Bell Mobility
01.2021 - 04.2022
Spoken English and IELTS trainer
01.2020 - 12.2020
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