DRISELDA CURO
Calgary,AB
Summary
Dynamic professional with extensive experience in customer service and operational management, notably at Raiffeisen Bank. Proven ability to enhance client satisfaction and streamline processes, while effectively training staff and managing budgets. Skilled in data collection and maintaining confidentiality, driving significant improvements in service quality and client trust. Motivated customer service executive with background in developing relationships and resolving complex customer issues. Strengths include strong communication skills, problem-solving ability, and commitment to improving customer satisfaction. Previous roles included training team members, implementing customer service initiatives, and fostering positive rapport with clientele.
Overview
4
4
years of professional experience
Work History
Costumer Service
Raiffeisen Bank
Vlore, Albania
09.2024 - 11.2024
- Handled customers inquires and concerns through in-person or over the phone interaction
- Responsible for the client to feel confident and sure that they will receive the help they need
- Responsible for educating clients with services of bank and policies in order to set realistic expectation for the current and future banking needs
- Responsible for helping customers with their ambiguities and concerns
Owner and manager
One million Bar
Vlore, Albania
05.2024 - 09.2024
- Founded and managed all day‑to‑day operations of the bar
- Handled customer service, inventory, and supplier relations
- Trained and supervised staff, scheduling shifts and ensuring quality service
- Managed cash flow, budgeting, and basic bookkeeping
- Organized promotional events, party’s, birthday’s and increased patronage by 50%
Specialist
Child and family support services
Vlore, Albania
09.2023 - 12.2023
- Attention to conducting therapies mainly with abused children and family members and keeping records of the information that they express
- Responsible for keeping information confidential between therapist and clients
- Responsible to make them feel calm and safe in the center
- Organizing assistance taking into account all the information provided by the clients
Survey Filler of Census
Institute of Statistics
Vlore, Albania
05.2023 - 08.2023
- Responsible for the process of collecting data on the population of the city
- Systematic communication with different people of the population explaining the reason for this survey
- Responsible for preserving the privacy of each individual regarding living conditions, income, family relationships
- Responsible for accurately posting all individuals data on the ISTAT portal
Front Desk Manager
Olympia Beach Resort
Vlore, Albania
05.2022 - 09.2022
- Greeted and checked in/out guests, handling reservations and room assignments
- Managed room availability and coordinated with housekeeping to ensure timely cleaning
- Processed payments, issued invoices, and balanced daily cash and credit transactions
- Responded to guest inquiries and resolved issues to maintain high customer satisfaction
- Maintained accurate records of occupancy, billing, and guest preferences
Front Desk Manager
Olympia Beach Resort
Vlore, Albania
05.2021 - 09.2021
- Greeted and checked in/out guests, handling reservations and room assignments
- Managed room availability and coordinated with housekeeping to ensure timely cleaning
- Processed payments, issued invoices, and balanced daily cash and credit transactions
- Responded to guest inquiries and resolved issues to maintain high customer satisfaction
- Maintained accurate records of occupancy, billing, and guest preferences
Education
Duolingo - 115 (online test)
Duolingo English Test
Vlore, Albania11.2023
Certificate of English - Ielts 6.0 (B2)
Institute Harry T. Fultz
Tirana, Albania10.2023
Bachelor - Psychology – Pedagogy
University of Tirana
Tirana, Albania01.2023
Certificate of Russian - Language Course
People's Friendship University of Russia
Moscow, Russia06.2018
Skills
- Customer service
- Staff training
- Inventory management
- Data collection
- Financial management
- Client education
- Confidentiality maintenance
- Guest relations
- Record keeping
- Operational oversight
- Budget planning
- Communication skills
- Customer service and assistance
- Attention to detail
- Customer service expertise
- Customer service and satisfaction
- Dining customer service
- Effective customer service
Availability
Flexible and available to start working anytime, work any shift, including weekends and holidays.
Courses And Occupational Trainings
- 8th Call of the National Program of Work Placements, 09/01/23, 12/31/23, Tirana, Albania
- Certificate of Russian Language, 09/01/17, 06/30/18, Moscow, Russia
- Certificate of English Language, 10/01/23, Tirana, Albania, IELTS 6.0 (B2)
- Duolingo, 11/01/23, Vlore, Albania, 115 (online test)
Timeline
Costumer Service
Raiffeisen Bank
09.2024 - 11.2024
Owner and manager
One million Bar
05.2024 - 09.2024
Specialist
Child and family support services
09.2023 - 12.2023
Survey Filler of Census
Institute of Statistics
05.2023 - 08.2023
Front Desk Manager
Olympia Beach Resort
05.2022 - 09.2022
Front Desk Manager
Olympia Beach Resort
05.2021 - 09.2021
Duolingo - 115 (online test)
Duolingo English Test
Certificate of English - Ielts 6.0 (B2)
Institute Harry T. Fultz
Bachelor - Psychology – Pedagogy
University of Tirana
Certificate of Russian - Language Course
People's Friendship University of Russia