Drey Zheng
Victoria,BC
Summary
Personable administrative professional dedicated to cultivating positive client, team and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
2026
2026
years of professional experience
Work History
MEDICAL OFFICE ASSISTANT
DR. C BACSU, SURGEON
11.2024 - Current
- Coordinating OR scheduling: collaborating with and adhering to Vancouver Island Health set protocol; ensuring patient preparedness; maximizing OR time; supporting patients with appropriate aftercare
- Creating and maintaining standardized and complete patient records in accordance with PIPA standards
- Triaging new referrals, patient requests and concerns
- Reviewing, assessing, and streamlining workflow process and protocol in collaboration with stakeholder requirements and preferences
- Supporting patients navigate diagnosis, treatment and aftercare
ADMINISTRATIVE TEAM LEAD
PERCURO HEALTH SERVICES AND CLINICAL RESEARCH
07.2022 - 11.2024
- Coordinating injection services for all new and existing patients across four clinics
- Developing process, implementing, training, and overseeing of all serology programs
- Providing administrative support to Infusion Clinic, Hepatology Clinic, Dermatology Program, Research Team, and Operations Manager
- Supporting patient success as first point of contact, liaison, and through follow up communications.
- Overeeing daily operations of the administrative team, delegating tasks appropriately to maximize productivity and meet key objectives
- Backfilling for administrative team members, as needed
OFFICE MANAGER
HEALTH CARE ON YATES
10.2021 - 07.2022
- Overseeing interdisciplinary primary care team with 4000 attached patients to date
- Setting, maintaining, and reporting on annual budget and all finances
- Recruiting and orienting new team members, including all HR and EMR needs
- Developing and adhering to clinic policy in consultation with team.
MEDICAL OFFICE ADMINISTRATOR AND TEAM LEAD
JAMES BAY URGENT AND PRIMARY CARE CENTRE
03.2020 - 10.2021
- Developing and maintaining intake protocol and process for new primary and urgent care clinic attaching 3200 patients in one year
- Setting and coordinating workflow for primary care clinic with fifteen general practitioners and eight nurses
- Overseeing scheduling for all intake appointments and longitudinal care
- Collaborating with external providers such as Medical Imaging, specialists, and pharmacies
- Mentoring and training for new MOAs and practitioners.
SALES ASSOCIATE and KEY HOLDER
MOSS GARDEN AND HOME
04.2019 - 01.2020
- Performing all opening and closing duties; including daily reports, staff supervision, and bank deposits
- Tracking and adjusting inventory; receiving and processing shipments
- Communicating with clients, assisting to make educated design choices for living space
- Opening, tracking, and closing special orders.
MEDICAL ADMINISTRATIVE ASSISTANT (VOLUNTEER)
PRINCESS MARGARET CANCER CENTRE – UHN
07.2018 - 01.2020
- Assisting with Patient Flow, pre intake to discharge
- Confirming upcoming appointments and rescheduling as needed
- Providing instruction to patients to ensure appointment preparedness
- Updating patient charts and files
- Facilitating interdepartmental communication.
MEDICAL OFFICE ASSISTANT
THE INTEGRATIVE HEALTH INSTITUTE
04.2018 - 12.2018
- Opening and closing the clinic, including set-up, daily reports, and deposits
- Overseeing clinic calendar ensuring smooth patient flow for team of nine multidisciplinary practitioners
- Advising patients of intake process, assisting patients in completing intake and consent forms
- Managing and updating patient files: including lab and test results; personal information; clinic notes; recommendations; and, accounts receivable.
FOOD, BEVERAGE, AND EVENTS COORDINATOR
BIG VIKING GAMES
10.2016 - 11.2017
- Creating in-house daily food service and events program for team of 50-60 employees
- Managing costs effectively, coming in at 20% under budget
- Accommodating all dietary needs and restrictions through both onsite food preparation as well as corporate catering
- Establishing strong working relationships with 40+ suppliers, resulting in high quality and punctual delivery of services.
VICE PRINCIPAL AND STUDENT SERVICES COORDINATOR
CULTUREWORKS ESL
12.2012 - 07.2016
- STUDENT SUPPORT: Acting as first point of contact and intermediary for 100 international students per term at Carleton University
- Initiating and maintaining all electronic and paper student files; generated progress reports and correspondence, tracked immigration documents, health insurance
- Assisting with settlement issues in referrals to ensure smooth integration
- Creating and overseeing interactive activities calendar; in excess of 50 events per year
- PROGRAM SUPPORT: Collaborating with Director and academic team to develop, plan, and conduct session intakes, orientation, and learning management system training
- Monitoring student attendance patterns and met with students to offer support, resulting in greater retention rates
- Mediating teacher and student concerns, offering program leadership and curricular support to facilitate student success
- Collaborating with stakeholders, governing bodies, and funding agencies to ensure program objectives and requirements were met
- Conducting quarterly teacher evaluations and facilitated feedback implementation
- Jointly interviewing new hires and provided curriculum training and support for smooth onboarding.
ESL INSTRUCTOR
GRAYBRIDGE MALKAM INTERNATIONAL CONSULTANTS
- Designing and executing curriculum and learning materials for high-stakes programming with various federal and provincial governmental agencies
- Preparing, administering, and evaluating over 500 written and oral evaluations; determining level placement and advancement
- Leading on-going teacher training (7 participants) creating best practices to adopt new federal programming initiatives
- Supporting newcomers in all settlement and integration considerations, ensuring employment success, educational aptitude, and access to health care.
Education
MEDICAL OFFICE ADMINISTRATION CERTIFICATION -
GEORGE BROWN COLLEGE
04-2019
MEDICAL TERMINOLOGY CERTIFICATION -
GEORGE BROWN COLLEGE
04-2019
TEACHING ENGLISH AS A SECOND LANGUAGE -
ALGONQUIN COLLEGE
01.2006
BACHELOR OF ARTS: SOCIOLOGY AND ANTHROPOLOGY -
CARLETON UNIVERSITY
01.1997
Skills
- Workflow development, process, protocol
- Scheduling and office coordination
- Training and onboarding
- Performance evaluation and strategy development
- Electronic Medical Record Systems: Penelope, Med Access, Cerner, Accuro, Jane, Plexia
- Medical office billing and claim submissions
- Culturally aware communication
Timeline
MEDICAL OFFICE ASSISTANT
DR. C BACSU, SURGEON
11.2024 - Current
ADMINISTRATIVE TEAM LEAD
PERCURO HEALTH SERVICES AND CLINICAL RESEARCH
07.2022 - 11.2024
OFFICE MANAGER
HEALTH CARE ON YATES
10.2021 - 07.2022
MEDICAL OFFICE ADMINISTRATOR AND TEAM LEAD
JAMES BAY URGENT AND PRIMARY CARE CENTRE
03.2020 - 10.2021
SALES ASSOCIATE and KEY HOLDER
MOSS GARDEN AND HOME
04.2019 - 01.2020
MEDICAL ADMINISTRATIVE ASSISTANT (VOLUNTEER)
PRINCESS MARGARET CANCER CENTRE – UHN
07.2018 - 01.2020
MEDICAL OFFICE ASSISTANT
THE INTEGRATIVE HEALTH INSTITUTE
04.2018 - 12.2018
FOOD, BEVERAGE, AND EVENTS COORDINATOR
BIG VIKING GAMES
10.2016 - 11.2017
VICE PRINCIPAL AND STUDENT SERVICES COORDINATOR
CULTUREWORKS ESL
12.2012 - 07.2016
TEACHING ENGLISH AS A SECOND LANGUAGE -
ALGONQUIN COLLEGE
BACHELOR OF ARTS: SOCIOLOGY AND ANTHROPOLOGY -
CARLETON UNIVERSITY
ESL INSTRUCTOR
GRAYBRIDGE MALKAM INTERNATIONAL CONSULTANTS
MEDICAL OFFICE ADMINISTRATION CERTIFICATION -
GEORGE BROWN COLLEGE
MEDICAL TERMINOLOGY CERTIFICATION -
GEORGE BROWN COLLEGE
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