Summary
Overview
Work History
Education
Skills
Timeline
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Drey Zheng

Victoria,BC

Summary

Personable administrative professional dedicated to cultivating positive client, team and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

2026
2026
years of professional experience

Work History

MEDICAL OFFICE ASSISTANT

DR. C BACSU, SURGEON
11.2024 - Current
  • Coordinating OR scheduling: collaborating with and adhering to Vancouver Island Health set protocol; ensuring patient preparedness; maximizing OR time; supporting patients with appropriate aftercare
  • Creating and maintaining standardized and complete patient records in accordance with PIPA standards
  • Triaging new referrals, patient requests and concerns
  • Reviewing, assessing, and streamlining workflow process and protocol in collaboration with stakeholder requirements and preferences
  • Supporting patients navigate diagnosis, treatment and aftercare

ADMINISTRATIVE TEAM LEAD

PERCURO HEALTH SERVICES AND CLINICAL RESEARCH
07.2022 - 11.2024
  • Coordinating injection services for all new and existing patients across four clinics
  • Developing process, implementing, training, and overseeing of all serology programs
  • Providing administrative support to Infusion Clinic, Hepatology Clinic, Dermatology Program, Research Team, and Operations Manager
  • Supporting patient success as first point of contact, liaison, and through follow up communications.
  • Overeeing daily operations of the administrative team, delegating tasks appropriately to maximize productivity and meet key objectives
  • Backfilling for administrative team members, as needed

OFFICE MANAGER

HEALTH CARE ON YATES
10.2021 - 07.2022
  • Overseeing interdisciplinary primary care team with 4000 attached patients to date
  • Setting, maintaining, and reporting on annual budget and all finances
  • Recruiting and orienting new team members, including all HR and EMR needs
  • Developing and adhering to clinic policy in consultation with team.

MEDICAL OFFICE ADMINISTRATOR AND TEAM LEAD

JAMES BAY URGENT AND PRIMARY CARE CENTRE
03.2020 - 10.2021
  • Developing and maintaining intake protocol and process for new primary and urgent care clinic attaching 3200 patients in one year
  • Setting and coordinating workflow for primary care clinic with fifteen general practitioners and eight nurses
  • Overseeing scheduling for all intake appointments and longitudinal care
  • Collaborating with external providers such as Medical Imaging, specialists, and pharmacies
  • Mentoring and training for new MOAs and practitioners.

SALES ASSOCIATE and KEY HOLDER

MOSS GARDEN AND HOME
04.2019 - 01.2020
  • Performing all opening and closing duties; including daily reports, staff supervision, and bank deposits
  • Tracking and adjusting inventory; receiving and processing shipments
  • Communicating with clients, assisting to make educated design choices for living space
  • Opening, tracking, and closing special orders.

MEDICAL ADMINISTRATIVE ASSISTANT (VOLUNTEER)

PRINCESS MARGARET CANCER CENTRE – UHN
07.2018 - 01.2020
  • Assisting with Patient Flow, pre intake to discharge
  • Confirming upcoming appointments and rescheduling as needed
  • Providing instruction to patients to ensure appointment preparedness
  • Updating patient charts and files
  • Facilitating interdepartmental communication.

MEDICAL OFFICE ASSISTANT

THE INTEGRATIVE HEALTH INSTITUTE
04.2018 - 12.2018
  • Opening and closing the clinic, including set-up, daily reports, and deposits
  • Overseeing clinic calendar ensuring smooth patient flow for team of nine multidisciplinary practitioners
  • Advising patients of intake process, assisting patients in completing intake and consent forms
  • Managing and updating patient files: including lab and test results; personal information; clinic notes; recommendations; and, accounts receivable.

FOOD, BEVERAGE, AND EVENTS COORDINATOR

BIG VIKING GAMES
10.2016 - 11.2017
  • Creating in-house daily food service and events program for team of 50-60 employees
  • Managing costs effectively, coming in at 20% under budget
  • Accommodating all dietary needs and restrictions through both onsite food preparation as well as corporate catering
  • Establishing strong working relationships with 40+ suppliers, resulting in high quality and punctual delivery of services.

VICE PRINCIPAL AND STUDENT SERVICES COORDINATOR

CULTUREWORKS ESL
12.2012 - 07.2016
  • STUDENT SUPPORT: Acting as first point of contact and intermediary for 100 international students per term at Carleton University
  • Initiating and maintaining all electronic and paper student files; generated progress reports and correspondence, tracked immigration documents, health insurance
  • Assisting with settlement issues in referrals to ensure smooth integration
  • Creating and overseeing interactive activities calendar; in excess of 50 events per year


  • PROGRAM SUPPORT: Collaborating with Director and academic team to develop, plan, and conduct session intakes, orientation, and learning management system training
  • Monitoring student attendance patterns and met with students to offer support, resulting in greater retention rates
  • Mediating teacher and student concerns, offering program leadership and curricular support to facilitate student success
  • Collaborating with stakeholders, governing bodies, and funding agencies to ensure program objectives and requirements were met
  • Conducting quarterly teacher evaluations and facilitated feedback implementation
  • Jointly interviewing new hires and provided curriculum training and support for smooth onboarding.

ESL INSTRUCTOR

GRAYBRIDGE MALKAM INTERNATIONAL CONSULTANTS
  • Designing and executing curriculum and learning materials for high-stakes programming with various federal and provincial governmental agencies
  • Preparing, administering, and evaluating over 500 written and oral evaluations; determining level placement and advancement
  • Leading on-going teacher training (7 participants) creating best practices to adopt new federal programming initiatives
  • Supporting newcomers in all settlement and integration considerations, ensuring employment success, educational aptitude, and access to health care.

Education

MEDICAL OFFICE ADMINISTRATION CERTIFICATION -

GEORGE BROWN COLLEGE
04-2019

MEDICAL TERMINOLOGY CERTIFICATION -

GEORGE BROWN COLLEGE
04-2019

TEACHING ENGLISH AS A SECOND LANGUAGE -

ALGONQUIN COLLEGE
01.2006

BACHELOR OF ARTS: SOCIOLOGY AND ANTHROPOLOGY -

CARLETON UNIVERSITY
01.1997

Skills

  • Workflow development, process, protocol
  • Scheduling and office coordination
  • Training and onboarding
  • Performance evaluation and strategy development
  • Electronic Medical Record Systems: Penelope, Med Access, Cerner, Accuro, Jane, Plexia
  • Medical office billing and claim submissions
  • Culturally aware communication

Timeline

MEDICAL OFFICE ASSISTANT

DR. C BACSU, SURGEON
11.2024 - Current

ADMINISTRATIVE TEAM LEAD

PERCURO HEALTH SERVICES AND CLINICAL RESEARCH
07.2022 - 11.2024

OFFICE MANAGER

HEALTH CARE ON YATES
10.2021 - 07.2022

MEDICAL OFFICE ADMINISTRATOR AND TEAM LEAD

JAMES BAY URGENT AND PRIMARY CARE CENTRE
03.2020 - 10.2021

SALES ASSOCIATE and KEY HOLDER

MOSS GARDEN AND HOME
04.2019 - 01.2020

MEDICAL ADMINISTRATIVE ASSISTANT (VOLUNTEER)

PRINCESS MARGARET CANCER CENTRE – UHN
07.2018 - 01.2020

MEDICAL OFFICE ASSISTANT

THE INTEGRATIVE HEALTH INSTITUTE
04.2018 - 12.2018

FOOD, BEVERAGE, AND EVENTS COORDINATOR

BIG VIKING GAMES
10.2016 - 11.2017

VICE PRINCIPAL AND STUDENT SERVICES COORDINATOR

CULTUREWORKS ESL
12.2012 - 07.2016

TEACHING ENGLISH AS A SECOND LANGUAGE -

ALGONQUIN COLLEGE

BACHELOR OF ARTS: SOCIOLOGY AND ANTHROPOLOGY -

CARLETON UNIVERSITY

ESL INSTRUCTOR

GRAYBRIDGE MALKAM INTERNATIONAL CONSULTANTS

MEDICAL OFFICE ADMINISTRATION CERTIFICATION -

GEORGE BROWN COLLEGE

MEDICAL TERMINOLOGY CERTIFICATION -

GEORGE BROWN COLLEGE

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