DREW VIENNEAU
Comox,B.C.
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced Exectuive environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
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Military Spouse
Overview
29
29
years of professional experience
1
1
Certification
Work History
Building Services Cleaner
National Defence
Comox, BC
08.2021 - Current
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Cleaner Supervisor -Acting-
National Defence
Comox, BC
06.2022 - 09.2022
- Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
- Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed.
- Work closely with management to develop strategies for improving cleaning services across the organisation.
- Maintain records of attendance, leave requests, overtime hours worked and other relevant data for payroll processing purposes.
Customer Service Associate
Department of National Defence -Canex
Comox, BC
08.2019 - 08.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Consulted with customers regarding Product needs, addressing service concerns
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Assessed customer needs and upsold products and services to maximize product sales
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Hairstylist Booth Renter Red Seal Barber-stylist
Euston Station
Moncton, NB
04.2018 - 10.2018
- Styled and designed traditional and contemporary hairstyles for men and women daily
- Drove retail sales through salon product and service promotion, making specific client recommendations
- Pursued continuing education and training to stay up to date with new trends and techniques
- Shaved, trimmed and shaped beards and mustaches.
Owner/operator
Foiled Again Hair Design Inc
Moncton, N. B.
10.2004 - 09.2018
- Led startup and opening of Hair Salon business and provided business development, creation of operational procedures and workflow planning
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables
- Coordinated with webmaster to develop website and create online advertisements, boosting online sales 40%
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
- Supervised performance of 5 workers with goals of improving productivity, efficiency and cost savings.
- Managed daily operations of the business, including staff, sales, inventory, and accounting
Constituency Assistant
Government of New Brunswick
Moncton, NB
07.2003 - 10.2010
- Processed and distributed mail from constituency daily
- Supported constituent casework by attending meetings and working with various departments towards a successful outcome..
- Provided administrative support such as filing documents, photocopying materials, scheduling appointments.
- Drafted notes, letters and other professional correspondence
- Liaised with community organizations along with or to represent MLA-Cabinet Minister to build relationships and enhance public image
- Responded to constituents by providing information and answering questions
- Investigated issues presented by constituents and resolved or escalated to MLA- Government Department
- Investigated issues presented by constituents and resolved or escalated to MLA
- Maintained filing systems to store and quickly access documents
- Built strong relationships with federal and municipal government departments.
- Managed appointment diary for MLA- Cabinet Minister.
- Answered incoming calls and emails from constituents, providing information on the services available to them.
- Researched legislative matters relevant to the constituency's population.
- Organized meetings between elected representatives and their constituents.
Color Specialist
Jon Raymond Spa
Moncton, NB
01.2001 - 10.2004
- Handled $1000 in cash and credit card payments daily with 96% accuracy
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Washed, colored, cut and styled hair for high volume of clients daily
- Backed up reception desk by answering phones, scheduling appointments and processing payments
Hairstylist
Premier Salons Inc
Dieppe, NB
08.1999 - 12.2000
- Assisted Manager in evaluating employee performance and cultivating improvement initiatives
- Organized schedules, workflows and shift coverage to meet expected business demands
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees
- Oversaw team development according to industry service standards to further customer loyalty
- Supported sales management initiatives to optimize business development.
Electronics Sales Associate
Electronics
Bathurst, NB
08.1995 - 08.1998
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Treated associates with fairness and respect, providing recognition of accomplishments
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Performed opening and closing duties as part of management team, including cash management.
Education
Red Seal Hairstylist -
NBCC
02.2018
Licensed Hairstylist And Barber -
Chez Bernard Beauty Academy
07.1999
High School Diploma -
Bathurst High School
06.1997
Skills
- Effective communication
- Customer Service
- Adaptive team player
- Shipping and receiving understanding
- Customer service-focused
- Time management
- Complex Problem-Solving
- Mail Handling
- Appointment Scheduling
- Meeting Planning
- Calendar Management
- Multi-Line Telephone Systems
- POS Payment processing
References
REFERENCES AVAILABLE ON REQUEST
Affiliations
- Reading
- Walking
- Documentaries
- Music
- Cars
- Family
- Dogs
Certification
- 404 licensed
- Security Clearance - Secret
- DLN - GC Campus Courses at Supervisor Level
- DLN Courses on Procurement, Green Procurement, Indigenous Procurement & various other subject matter.
Timeline
Cleaner Supervisor -Acting-
National Defence
06.2022 - 09.2022
Building Services Cleaner
National Defence
08.2021 - Current
Customer Service Associate
Department of National Defence -Canex
08.2019 - 08.2021
Hairstylist Booth Renter Red Seal Barber-stylist
Euston Station
04.2018 - 10.2018
Owner/operator
Foiled Again Hair Design Inc
10.2004 - 09.2018
Constituency Assistant
Government of New Brunswick
07.2003 - 10.2010
Color Specialist
Jon Raymond Spa
01.2001 - 10.2004
Hairstylist
Premier Salons Inc
08.1999 - 12.2000
Electronics Sales Associate
Electronics
08.1995 - 08.1998
Red Seal Hairstylist -
NBCC
Licensed Hairstylist And Barber -
Chez Bernard Beauty Academy
High School Diploma -
Bathurst High School
- 404 licensed
- Security Clearance - Secret
- DLN - GC Campus Courses at Supervisor Level
- DLN Courses on Procurement, Green Procurement, Indigenous Procurement & various other subject matter.
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