Drew Pelletier
Montreal,Quebec
Overview
5
5
years of professional experience
Work History
Product Development Coordinator
Aldo Group
10.2023 - Current
- Coordinated with suppliers and manufacturers to optimize production costs and timelines.
- Conducted comprehensive market research to identify opportunities for new products and improvements on existing ones.
- Coordinated with suppliers and manufacturers to secure favorable pricing agreements for raw materials, reducing overall production costs.
- Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
- Established strong relationships with external vendors and suppliers, ensuring a reliable network of partners for future projects or collaborations.
- Streamlined communication between departments, facilitating efficient collaboration during product development phases.
- Researched and identified best-fit materials for new products.
- Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
- Oversaw development of more than 300 new products each year.
Customer Service Expert
Aldo Group
10.2022 - Current
- Handle and own customer purchase need & post purchased issues from start to finish with the mindset of CUSTOMER FIRST.
- Document all interactions in our Customer Relation Management Platform while following the established processes.
- Deliver an exceptional and memorable experience while building and cultivating relationships with customers to drive brand loyalty.
- Be an expert at product knowledge, procedures & meet or exceed Key performance metrics
- Collaborated with various departments to complete assigned tasks.
- Clerical: issuing refunds, helping with warehouse needs, gift cards, etc.
- Shipping products escalations
- Assisted the Operations team to onboard new Customer Service Experts
Manager
Groupe Dynamite
11.2020 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Monitoring wage cost efficiently
- Layout every month and refresh of merchandise every two weeks
- Started off as third key transfer from Ottawa in 2020, by October of 2021 I went from Third Key to Assistant manager to Co-Manager to Manager
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Retail Sales Third Key Holder
Groupe Dynamite
04.2019 - 10.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Trained team members in successful strategies to meet operational and sales targets.
Education
DEC - Real Estate
College L'Immobilier Du Quebec
Laval, QC06.2023
Bachelor's - Psychology
University of Ottawa
Ottawa, ON04.2021
Skills
- High-Volume Environments
- Team Goals
- Customer Satisfaction
- Stock Management
- Data Collection
- Product Knowledge
- Adaptive Team Player
- Customer Relations
- Report Creation
Software Skills
-SAP C4C
-SAP Backoffice
-Fluent
-Payment processors i.e Global Payments, PayPal, IQ Terminal
-Open Loyalty
-Google Drive
-Microsoft 365
-Jira Atlassian
-Riskified
-PLM
-Excel
Timeline
Product Development Coordinator
Aldo Group
10.2023 - Current
Customer Service Expert
Aldo Group
10.2022 - Current
Manager
Groupe Dynamite
11.2020 - 08.2022
Retail Sales Third Key Holder
Groupe Dynamite
04.2019 - 10.2020
DEC - Real Estate
College L'Immobilier Du Quebec
Bachelor's - Psychology
University of Ottawa