DREW KIRKUP
Summary
Results-driven financial services professional with leadership experience in lending operations, quality assurance, regulatory compliance, and risk management. Skilled in file review, operational support, and cross-department collaboration to resolve customer concerns. Prepared to leverage expertise in quality standards and employee development in a leadership role at Intact Financial.
Overview
9
9
years of professional experience
Work History
Agriculture Loans Officer
Sunrise Credit Union
08.2025 - Current
- Led a diverse agricultural lending portfolio while ensuring regulatory compliance and exceptional service.
- Approve lending applications within delegated authority.
- Reviewed and interpreted residential and agricultural property appraisals to inform mortgage and lending decisions while ensuring compliance with lending policies.
- Review documentation and recommendations for quality, completeness, and policy compliance.
- Train and mentor new lending staff while acting as a technical resource by answering questions and ensuring consistent application of policies and procedures.
- Supported daily operations by organizing workflow, prioritizing team activities, and upholding service standards during management absences.
- Built collaborative relationships with members, lawyers, accountants, appraisers, and internal departments to enhance communication and streamline processes.
Consumer Loans Officer
Sunrise Credit Union
06.2024 - 08.2025
- Managed personal loans, mortgages, lines of credit, and credit cards.
- Performed detailed financial analysis and independent lending decisions.
- Assessed residential appraisal reports as part of mortgage underwriting and risk assessment.
- Cross-sold creditor insurance and protection products, aligning offerings with member needs to enhance financial security.
- Educated members on insurance products, enabling informed decision-making to safeguard financial obligations.
- Resolved complex customer concerns, ensuring satisfaction while mitigating organizational risk.
Loans Clerk
Sunrise Credit Union
08.2023 - 06.2024
- Prepared and maintained loan security documentation to support funding processes.
- Coordinated with legal professionals and lenders to confirm documentation accuracy and integrity.
- Conducted quality assurance reviews prior to funding to ensure compliance and accuracy.
Member Service Representative
Sunrise Credit Union
06.2022 - 08.2023
- Delivered outstanding customer service and mentored new employees.
- Assisted members with account inquiries and transaction processing.
- Educated clients on financial products and services available.
- Resolved member complaints through effective communication and problem-solving.
Senior Retail Associate / Team Lead
RONA Delmar's Hardware
09.2017 - 09.2020
- Led retail operations, trained staff, managed workflow and inventory, and ensured exceptional customer service.
Education
Business Administration Diploma - Finance Specialization
Assiniboine Community College
Skills
- Loan Documentation
- Financial Analysis
- Risk Assessment
- Regulatory Compliance
- Compliance
- Property Valuation
- Documentation Accuracy
- Quality Control
- Operations
- Process Improvement
- Project Management
- Technology
- Microsoft Office
- Excel
- Customer Relationship Management
- OnBase
- Financial Software
- Lending Platform
- Leadership
- Coaching
- Team Development
- Collaboration
- Employee Support
- Customer Focus
- Complaint Resolution
- Relationship Management
Accomplishments
- Independently approve lending decisions within delegated authority while balancing risk and customer experience.
- Trusted to review colleagues' lending recommendations and documentation for quality, consistency, and policy compliance.
- Currently mentor and train a new Consumer Loans Officer while acting as a technical resource for the lending team.
- Frequently provide operational support during management absences to maintain service levels and workflow.
- Graduate of Sunrise Credit Union's Emerging Leaders Program focused on leadership, communication, and change management.
- Project Evolve participant contributing to operational improvement and member experience initiatives.
LEADERSHIP & COMMUNITY
- Head Coach – Melita U15 Hockey
- Treasurer – Banana Days Festival Committee
- Operate family farm alongside my brother
- Graduate – Sunrise Credit Union Emerging Leaders Program
- Project Pathfinder – Operational Improvement Initiative
PROFESSIONAL DEVELOPMENT
- Agriculture Lending
- Applied Consumer Lending
- Applied Residential Mortgage Lending
- Consumer & Residential Mortgage Lending
- Different by Design
Timeline
Agriculture Loans Officer
Sunrise Credit Union
08.2025 - Current
Consumer Loans Officer
Sunrise Credit Union
06.2024 - 08.2025
Loans Clerk
Sunrise Credit Union
08.2023 - 06.2024
Member Service Representative
Sunrise Credit Union
06.2022 - 08.2023
Senior Retail Associate / Team Lead
RONA Delmar's Hardware
09.2017 - 09.2020
Business Administration Diploma - Finance Specialization
Assiniboine Community College