Drew Goode
Fontana,CA
Summary
- 14+ years of progressive leadership experience within the pool industry.
- Extensive experience supporting pool builders, retailers, service providers, and commercial accounts.
- Strong understanding of pool equipment applications, troubleshooting, repairs, and product support.
- Proven success training employees, contractors, customers on products and operational best practices.
- Skilled at collaborating with sales teams to identify growth opportunities and expand market share.
Overview
15
15
years of professional experience
Work History
Branch Manager
Heritage Pool Supply
San Dimas, CA
03.2022 - Current
- Lead all branch operations for a high volume wholesale pool supply distribution center.
- Manage and develop a team of nine employees across sales, warehouse, delivery, and customer service functions.
- Oversee wholesale distribution of pool equipment, chemicals, replacement parts, and commercial pool products.
- Develop sales strategies and strengthen relationships with pool builders, retailers, service professionals, and commercial customers.
- Collaborate with regional sales leadership to align inventory forecasts with territory demand and sales opportunities.
- Manage branch P&L, budgeting, forecasting, expense control, and profitability objectives.
- Streamline warehouse operations, contractor pickups, delivery logistics, and order fulfillment processes.
- Drive implementation and adoption of corporate software platforms, CRM systems, and digital inventory tools.
- Conduct hiring, coaching, succession planning, and performance management initiatives.
- Ensure compliance with company policies, safety requirements, and operational standards.
- Resolve escalated customer concerns and provide technical support r4egarding pool equipment and applications.
Assistant Branch Manager
Pool & Electrical Products
San Dimas, CA
07.2018 - 02.2022
- Supported all branch operations, inventory flow, sales initiatives, and customer service activities.
- Increased contractor engagement through relationship-building and technical sales support.
- Managed daily workflows, dispatch scheduling, delivery coordination, and warehouse operations.
- Maintained inventory accuracy through cycle counts, forecasting, and replenishment planning.
- Coordinated procurement efforts to ensure product availability while controlling inventory costs.
- Oversaw showroom presentation, merchandising, and customer experience standards.
- Provided technical counter support and inside sales assistance to contractors and service professionals.
- Supervised branch personnel and conducted employee coaching and performance evaluations.
- Served as a liaison between branch operations, customers, vendors, and corporate leadership.
Purchaser
Pool & Electrical Products
Ontario, CA
10.2011 - 07.2018
- Managed purchasing activities for pool equipment, electrical products, chemicals, and related inventory.
- Executed purchase orders and coordinated sourcing strategies to support multiple branch locations.
- Monitored inbound logistics and vendor performance to maintain inventory availability.
- Optimized stock levels while minimizing inventory carrying costs.
- Coordinated cycle count programs and inventory audits to ensure accuracy.
- Negotiated with suppliers and managed vendor relationships to improve service and cost efficiency.
- Assisted with contract administration, supplier qualification, and procurement compliance.
- Resolved purchasing discrepancies, shipment issues, and vendor disputes.
- Supported branch operations through inventory planning and procurement analysis.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CASkills
- Pool Equipment Systems
- Commercial Pool Products
- Water Treatment Chemicals
- Inventory Management Systems
- CRM Platforms
- Microsoft Office Suite
- Procurement & Purchasing Systems
- Forecasting & Reporting Tools
- Warehouse Management Systems
- Logistics Coordination
Timeline
Branch Manager
Heritage Pool Supply
03.2022 - Current
Assistant Branch Manager
Pool & Electrical Products
07.2018 - 02.2022
Purchaser
Pool & Electrical Products
10.2011 - 07.2018
High School Diploma -
Yucaipa High School
Core Competencies
- Pool Industry Operations
- Technical Pool Equipment Knowledge
- Branch Management
- Territory Support & Market Development
- Sales Growth & Business Development
- Customer Relationship Management
- Team Leadership & Employee Development
- P&L Management
- Budgeting & Forecasting
- Inventory Control & Procurement
- Vendor Relations & Contract Management
- Warehouse Operations
- Logistics & Distribution
- Training & Coaching
- CRM & Inventory Management Systems
- Regulatory Compliance
- Project Management
- Problem Resolution