Drew Dineen
Newmarket,ON
Summary
A seasoned customer service oriented employee with a wide range of experience. Strong skills in problem-solving, customer service, and time management, with an eye for detail and a commitment to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Barista
AMP Coffee LA
06.2023 - 07.2024
- Prepared and served a wide range of specialty coffee beverages, aligning with customer preferences and quality standards.
- Controlled line and crowd with quick, efficient service.
- Delivered exceptional customer service through customer engagement, enhancing the overall coffee shop experience.
Social Media Manger & Barista
Fonuts
10.2022 - 09.2023
- Created short form social media content including Instagram reels and tiktoks, with the goal of bringing in a wider range of customers.
- Operated and monitored the social media profiles for the store. This included replying to messages, sharing stories, and reaching out to influencers.
- Maintained and operated espresso machines, commercial coffee brewers, and other equipment.
Barista
Makeout Cafe
04.2021 - 10.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on understanding of customer needs and preferences.
Education
Business Marketing
George Brown College
Toronto, ON12.2024
Skills
- Advanced Problem Solving
- Effective Team Collaboration
- Proven Leadership
- Exceptional Customer Service
- Strong Communication
- Efficient Time Management
Timeline
Barista
AMP Coffee LA
06.2023 - 07.2024
Social Media Manger & Barista
Fonuts
10.2022 - 09.2023
Barista
Makeout Cafe
04.2021 - 10.2022
Business Marketing
George Brown College
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