Summary
Overview
Work History
Education
Skills
Timeline
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Drew Dineen

Newmarket,ON

Summary

A seasoned customer service oriented employee with a wide range of experience. Strong skills in problem-solving, customer service, and time management, with an eye for detail and a commitment to creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Barista

AMP Coffee LA
06.2023 - 07.2024
  • Prepared and served a wide range of specialty coffee beverages, aligning with customer preferences and quality standards.
  • Controlled line and crowd with quick, efficient service.
  • Delivered exceptional customer service through customer engagement, enhancing the overall coffee shop experience.

Social Media Manger & Barista

Fonuts
10.2022 - 09.2023
  • Created short form social media content including Instagram reels and tiktoks, with the goal of bringing in a wider range of customers.
  • Operated and monitored the social media profiles for the store. This included replying to messages, sharing stories, and reaching out to influencers.
  • Maintained and operated espresso machines, commercial coffee brewers, and other equipment.

Barista

Makeout Cafe
04.2021 - 10.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on understanding of customer needs and preferences.

Education

Business Marketing

George Brown College
Toronto, ON
12.2024

Skills

  • Advanced Problem Solving
  • Effective Team Collaboration
  • Proven Leadership
  • Exceptional Customer Service
  • Strong Communication
  • Efficient Time Management

Timeline

Barista

AMP Coffee LA
06.2023 - 07.2024

Social Media Manger & Barista

Fonuts
10.2022 - 09.2023

Barista

Makeout Cafe
04.2021 - 10.2022

Business Marketing

George Brown College

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Drew Dineen