Drew Cosgrove-Cassidy
DAVIDSON,SASKATCHEWAN
Summary
Dynamic professional with a proven track record at Dirty Diesel Customs, excelling in customer service and problem-solving. Recognized for enhancing sales through expert product recommendations and fostering strong vendor relationships. Adept at multitasking and maintaining attention to detail, ensuring high satisfaction levels and efficient operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales & Tuning Support
Dirty Diesel Customs
11.2023 - 08.2025
- Assisted customers in identifying parts needs, providing expert recommendations for optimal solutions.
- Developed comprehensive knowledge of product lines, enhancing support for sales initiatives.
- Maintained extensive understanding of common problems and methods for repair.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Streamlined communication with suppliers for improved lead times and prompt order completion.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Communicated with customers to address order inquiries, changes and cancellations.
- Excellent communication skills, both verbal and written.
- Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
- Assisted customers and wholesalers with tuning orders and technical instructions for vehicle programming.
- Offered technical support via phone and email for tuning instructions and troubleshooting.
- Trained fellow staff members on tuning processes.
Barista Supervisor - Seasonal Work
The Crick Coffee
05.2023 - 12.2023
- Supervised daily operations of coffee service, ensuring high standards of quality and customer satisfaction.
- Trained and mentored new baristas on beverage preparation techniques and customer service excellence.
- Collaborated with management on promotional strategies to increase sales and attract customers.
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Boosted sales through the development and promotion of seasonal specialty beverages.
- Directed food preparation and cooking activities to meet health and safety standards.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
Private Nanny
The Wyse Family
09.2022 - 08.2023
- Supervised daily activities and routines to ensure child safety and well-being.
- Maintained open communication with parents regarding child development and needs.
- Implemented consistent discipline strategies aligned with family values and expectations.
- Prepared healthy, age-appropriate snacks and meals.
- Oversaw household duties such as housekeeping tasks, running errands and grocery shopping when required.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children everyday skills and language.
- Transported children to and from activities using personal or family vehicle.
Retail Sales Associate
Doodle Dogs
03.2022 - 08.2022
- Processed transactions efficiently using POS systems, maintaining accuracy in cash handling.
- Monitored store cleanliness and organization standards, enhancing overall shopping experience for customers.
- Developed knowledge of product features, enabling informed recommendations that increased customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Assisted customers in finding the best pet food options to meet their pets'' specific nutritional needs, resulting in increased satisfaction.
- Increased customer interest in pet food products by engaging in informative conversations.
- Received positive feedback from for professionalism and product knowledge.
- Stocked large dog food deliveries.
- Reviewed and monitored inbound inventory, outbound shipments.
Private Nanny
The Patrick Family
08.2021 - 01.2022
- Fostered a nurturing environment promoting emotional growth and social skills.
- Implemented daily routines for optimal child development and created a structured environment.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Supervised children on playground to help develop physical and social skills.
- Worked 24/7 on call (when scheduled)
Private Nanny
The Vanderlinden Family
02.2021 - 06.2021
Private Nanny
The Evans Family
09.2020 - 02.2021
Barista Shift Supervisor
The Beanery
08.2019 - 03.2020
Barista
The Bench Market
10.2018 - 03.2019
Hotel Front Desk Clerk
Mountain View Inn
06.2018 - 10.2018
- Managed guest check-in and check-out processes, ensuring smooth operations and customer satisfaction.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Coordinated room assignments based on availability and guest preferences to enhance experience.
- Resolved guest complaints promptly, maintaining high service standards and fostering positive relations.
- Collected room deposits, fees, and payments.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Education
High School Diploma -
Summerland Secondary School
Summerland, BC06-2016
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
- Excellent communication
- Multitasking
- Computer skills
Languages
English
Native or Bilingual
Timeline
Sales & Tuning Support
Dirty Diesel Customs
11.2023 - 08.2025
Barista Supervisor - Seasonal Work
The Crick Coffee
05.2023 - 12.2023
Private Nanny
The Wyse Family
09.2022 - 08.2023
Retail Sales Associate
Doodle Dogs
03.2022 - 08.2022
Private Nanny
The Patrick Family
08.2021 - 01.2022
Private Nanny
The Vanderlinden Family
02.2021 - 06.2021
Private Nanny
The Evans Family
09.2020 - 02.2021
Barista Shift Supervisor
The Beanery
08.2019 - 03.2020
Barista
The Bench Market
10.2018 - 03.2019
Hotel Front Desk Clerk
Mountain View Inn
06.2018 - 10.2018
High School Diploma -
Summerland Secondary School
Similar Profiles
Wayne BrownWayne Brown
Mechanic at Dirty Bird Diesel and Equipment LlcMechanic at Dirty Bird Diesel and Equipment Llc
Mohammad Haj-HusseinMohammad Haj-Hussein
Technician at Dirty South CustomsTechnician at Dirty South Customs
Nikki MyattNikki Myatt
Office Manager at Best 1 Diesel Coach & Diesel WorkzOffice Manager at Best 1 Diesel Coach & Diesel Workz
Kelsey RieckenKelsey Riecken
Continuing Care Assistant at Ashley AndersonContinuing Care Assistant at Ashley Anderson
Michael Jack McMillanMichael Jack McMillan
UNCW Delegate at Bloomberg Global Trading ChallengeUNCW Delegate at Bloomberg Global Trading Challenge