Drew Chomatil
Los Angeles
Summary
Results-driven operations professional with 7 years of experience in customer support and issue resolution. Expertise in managing customer relationships, coordinating operations, and enhancing communication across teams. Background includes logistics support, autonomous vehicle operations, and business ownership. Proficient in Google Workspace, Slack, and Microsoft Office, dedicated to delivering superior customer experiences.
Overview
13
13
years of professional experience
Work History
Autonomous Vehicle Operator
Zoox
Los Angeles
05.2022 - 05.2026
- Monitored autonomous vehicle systems and quickly identified operational concerns requiring immediate action
- Monitored, diagnosed, and tested vehicle software to ensure optimal functionality and safety
- Provided detailed summaries and feedback on autonomous software performance to inform improvements
- Troubleshot problems that occur in software in a timely manner
- Utilized Slack, Linux, and Google applications to streamline workflows and facilitate teamwork.
Owner & Operator
King Coast Detail
San Clemente
02.2018 - 05.2022
- Established recurring client relationships throughout Orange County
- Professional detailing of automobile exterior and interior to client expectations
- Built rapport with clients, fostering partnerships and generating business through high volume of outbound calls to clients/leads
- Coordinated customer appointments, service scheduling, and communications via phone, text, and email
- Resolved customer concerns professionally while maintaining strong customer satisfaction
- Built recurring client relationships across Orange County through exceptional service and communication
Agriculture Specialist
Temecula Sweets Farm
Temecula
01.2013 - 01.2018
- Increased client satisfaction through strong communication and problem resolution
- Managed vendor coordination, scheduling, invoices, and operational workflows
- Managed vendor coordination, scheduling, and invoicing to streamline operational workflows
- Delivered high-volume customer support and resolved customer concerns promptly
Education
Diploma -
San Clemente High School
Kaplan Financial Education -
Skills
- Troubleshooting
- Logistics Support
- Proficiency in Excel/Microsoft Office
- Salesforce and Google Suite
- Ability to work in fast paced setting
- Customer Support
Timeline
Autonomous Vehicle Operator
Zoox
05.2022 - 05.2026
Owner & Operator
King Coast Detail
02.2018 - 05.2022
Agriculture Specialist
Temecula Sweets Farm
01.2013 - 01.2018
Diploma -
San Clemente High School