Drew Alexander

Key Responsibilities & Achievements

• Supervised and coordinated daily operations within a fast-paced warehouse environment, ensuring accurate and timely package flow.

• Managed, trained, and coached hourly employees to meet company standards for safety, service, and performance.

• Enforced OSHA and UPS safety protocols, conducted safety audits, and reduced workplace incidents through proactive coaching and corrective action.

• Oversaw package sorting, loading, and dispatch to maintain operational efficiency and meet strict delivery deadlines.

• Monitored employee performance, provided real-time feedback, and implemented performance improvement plans when necessary.

• Ensured service quality by resolving package discrepancies and addressing customer concerns to maintain high customer satisfaction.

• Communicated operational updates, workflow changes, and daily expectations to staff and upper management.

• Analyzed productivity reports and adjusted staffing or workflow to optimize throughput and minimize delays.

• Supported new hire onboarding and training, promoting a strong team culture and consistent performance across shifts.

Key Strengths

• Strong leadership and team management

• Safety-focused decision-making

• Excellent communication skills

• Warehouse operations and logistics knowledge

• Customer service and problem-solving

• Performance monitoring and coaching