Dren Mulaj
Mississauga,ON
Summary
Dynamic professional with a proven track record in customer service and sales, honed at Signature By Shelley and other notable companies. Excelled in high-stress situations, enhancing customer satisfaction and loyalty through expert problem-solving and teamwork. Skilled in multi-tasking and time management, significantly contributing to team and business success.
Overview
8
8
years of professional experience
Work History
Sales Associate
Signature By Shelley
09.2023 - Current
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds following store policy.
- Managed Warehouse cleanliness, and deliveries
Installer
Alexanian Carpet And Flooring
09.2020 - Current
- Inspected installations to check for functionality and maintain customer satisfaction.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Enhanced customer satisfaction by providing timely and accurate installations.
Sales Associate
Walmart
09.2021 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Warehouse Worker
Alexanian Carpet And Flooring
01.2016 - 03.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Guide and educate customers on products if all Sales Associates were occupied
Education
BBA - Business Administration
Humber College
Toronto, ON04.2026
High School Diploma -
Meadowvale Secondary School
Mississauga, ON06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Product Sales
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Sales Associate
Signature By Shelley
09.2023 - Current
Sales Associate
Walmart
09.2021 - 03.2024
Installer
Alexanian Carpet And Flooring
09.2020 - Current
Warehouse Worker
Alexanian Carpet And Flooring
01.2016 - 03.2017
BBA - Business Administration
Humber College
High School Diploma -
Meadowvale Secondary School
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