Drea Halbert
Waterloo,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Foreign Exchange Trader
Currency Converters of Waterloo
Waterloo, Ontario
03.2023 - Current
- Monitored and analyzed foreign exchange markets to identify trading opportunities.
- Maintained records of all executed transactions to ensure compliance with internal policies and external regulations.
- Collaborated with colleagues from different departments including sales, operations and compliance to ensure smooth execution of client orders.
- Created reports on current market conditions, pricing trends and other relevant information for senior management review.
- Identified discrepancies between actual trade executions versus expected results due to market volatility or system errors.
- Maintained up-to-date knowledge of industry best practices in order to comply with regulatory requirements.
- Reviewed customer accounts regularly in order to monitor performance against established objectives.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Built positive and productive customer connections to drive consistent sales.
Cashier
Marks
Kitchener, Ontario
10.2022 - 03.2023
- Greeted customers in a friendly and professional manner.
- Organized shelves and displays to maintain a neat and orderly store environment.
- Processed customer payments using cash register or point-of-sale system.
- Replenished stock levels by unloading shipments from delivery trucks.
- Performed daily opening and closing procedures including setting up registers, counting money in drawers.
- Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
Gas Station Clerk
Goco Gas - CNC Variety
New Hamburg, Ontario
06.2020 - 09.2022
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Operated cash register to process transactions accurately and efficiently.
- Performed daily inspections on pumps, tanks, hoses and nozzles for proper functioning.
- Assisted in ordering supplies for store when needed and maintained inventory records.
- Ensured that all safety regulations were followed while handling hazardous materials.
- Provided excellent customer service by addressing complaints promptly and courteously.
- Reported any discrepancies or irregularities found during shift to manager immediately.
- Checked expiration dates on food items before stocking them onto shelves.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Education
Bachelor of Business - Marketing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None01-2025
Bachelor of Arts - Psychology (1st Year)
University of Waterloo
Waterloo, None01-2023
High School Diploma -
Resurrection Catholic Secondary School
Waterloo06-2022
Skills
- Customer Service
- Data Entry
- Research
- Google Suite Proficiency
- File and Document Management
- Energetic and Enthusiastic
- Fast Learner
- Computer Skills
- Networking
- Punctual and Reliable
- Team Collaboration
- Microsoft Office Suite
- Flexible Schedule
- Entrepreneurial Mindset
Certification
- CPSA Sales Certification
References
References available upon request.
Timeline
Foreign Exchange Trader
Currency Converters of Waterloo
03.2023 - Current
Cashier
Marks
10.2022 - 03.2023
Gas Station Clerk
Goco Gas - CNC Variety
06.2020 - 09.2022
Bachelor of Business - Marketing
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - Psychology (1st Year)
University of Waterloo
High School Diploma -
Resurrection Catholic Secondary School
Similar Profiles
Mahmoud MohamedMahmoud Mohamed
Customer Service Manager at Clevver ConvertersCustomer Service Manager at Clevver Converters
Billy ChuBilly Chu
Customer Service Officer at Cash ConvertersCustomer Service Officer at Cash Converters
Todd STOCKTONTodd STOCKTON
Quality Administrator at Diversified ConvertersQuality Administrator at Diversified Converters