Drea Ferreira
Edmonton,AB
Summary
Experienced and personable server with a solid background in the restaurant industry, known for delivering excellent customer service and building strong relationships with guests. Skilled at creating a welcoming environment, anticipating customer needs, and handing high-volume service with professionalism and efficiency. Dependable, team-oriented, and passionate about providing a positive and memorable guest experience.
Overview
5
5
years of professional experience
Work History
Server
Browns Social House
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Building Maintenance Worker
Rulam Contracting
09.2020 - 03.2023
- Managed inventory of tools, equipment, and supplies necessary for routine maintenance tasks while minimizing waste or excess spending.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
High School Diploma -
Arch Bishop O’Leary
Edmonton, AB05-2024
Skills
- Hospitality service expertise
- Strong work ethic
- Cash handling and POS experience
- Safe food handling
- Menu memorization
- Sales techniques
- Supply restocking
- Beverage preparation
- Outgoing and Personable
- Valid Drivers License
- Ability to work independently
- Comfortable working outdoors
Timeline
Server
Browns Social House
11.2023 - Current
Building Maintenance Worker
Rulam Contracting
09.2020 - 03.2023
High School Diploma -
Arch Bishop O’Leary
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