Summary
Overview
Work History
Education
Certification
Timeline
Generic

DRE-ANN DYER

Markham,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

OFFICE STAFF & SERVICE COORDINATOR

Seaway Pools and Tubs
Markham, ON
04.2024 - 10.2024
  • Completed service work orders for technicians.
  • Coordinated service schedules for pool maintenance and repairs between clients & technicians.
  • Invoiced customers after service and prior.
  • Insurance appointment scheduling.
  • Managing summer students.
  • Assigning floor duties to students.
  • Overseeing students when filling out service requests, and assisting when necessary.
  • Communicated with clients to address service inquiries and concerns.
  • Collaborated with technicians to optimize workflow and service efficiency.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Maintained records of service requests and completed jobs accurately.
  • Completed day-to-day duties accurately and efficiently.

LEGAL ASSISTANT & RECEPTIONIST

Haghani Law
Richmond Hill, ON
10.2022 - 03.2023
  • Prepared discovery requests and responses.
  • Organized exhibits for trial, or hearing preparation.
  • Updated attorney calendars with court dates, filing deadlines, and other important events.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Verified visitors' identification cards before allowing access to the building.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Proofread drafts of legal documents for accuracy in grammar, punctuation, and spelling.
  • Analyzed data related to cases for use in research or litigation purposes.
  • Organized case files and maintained electronic filing systems.
  • Assisted attorneys in trial preparation and research tasks.

CLASS ACTIONS LAW CLERK

Monkhouse Law
Toronto, ON
05.2022 - 10.2022
  • Reviewed and summarized legal documents, such as pleadings and motions.
  • Drafted memoranda of law and other legal documents for attorneys' review.
  • Conducted research on relevant statutes, case law, regulations, and legal articles.
  • Assisted with the preparation of court briefs, opinions, and appellate records.
  • Organized exhibits for trial, or hearing preparation.
  • Updated attorney calendars with court dates, filing deadlines, and other important events.
  • Researched case histories to provide background information for litigation.
  • Provided administrative support to attorneys, including scheduling appointments and managing correspondence.
  • Collaborated with paralegals to ensure the accuracy of all filings made with the courts.
  • Researched case law and legal precedents for ongoing litigation support.

TECHNICAL SUPPORT ADVISOR

Transcom Worldwide
Toronto, ON
02.2021 - 05.2022
  • Provided technical assistance for Apple products via phone and online chat.
  • Diagnosed hardware and software issues using Apple support tools.
  • Identified, researched, and resolved technical issues for customers.
  • Educated customers on product features and troubleshooting steps.
  • Documented customer interactions and solutions in support database.
  • Collaborated with team members to enhance customer service practices.
  • Resolved customer inquiries related to billing, services, and warranties.
  • Documented resolutions into knowledge base for future reference by other team members.
  • Collaborated with other teams on projects when necessary.

CREW MEMBER

McDonald's
Toronto, ON
09.2017 - 01.2021
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Drove team success by quickly completing assigned tasks.
  • Assisted team members in food preparation and assembly tasks.
  • Collaborated with coworkers to ensure timely order fulfillment.
  • Handled cash and card transactions accurately at the register.
  • Engaged children in the play area with creative activities, such as games and colouring.
  • Built rapport with parents, ensuring children's safety and satisfaction.
  • Monitored play area to ensure a safe, clean, and enjoyable environment.
  • Provided excellent customer service while taking and preparing orders.
  • Maintained cleanliness and organization of dining and kitchen areas.

YOUTH LEADER & ASSISTANT TO MINISTER

TNTCC Redeemer of Canada
Toronto, ON
07.2016 - 09.2017
  • Led and organized the children’s choir for Sunday services, fostering teamwork and musical expression.
  • Developed leadership and organizational skills by managing children’s activities, and coordinating with volunteers.
  • Created a positive, inclusive environment for children to grow spiritually, and socially.
  • Attended annual conferences and other events related to youth ministry development.
  • Supported the planning and delivery of Sunday school lessons, ensuring that children were engaged and participated in activities.
  • Assisted with study nights, organizing materials, and guiding group discussions.

SUMMER SCHOOL STAFF

Chief Dan George Public School
Scarborough, ON
07.2017 - 08.2017
  • Assisted teachers with classroom setup and organization of learning materials.
  • Assisted with daily administrative tasks such as filing, copying, and data entry.
  • Assisted in planning and preparing meals according to the dietary needs of students.
  • Assisted educators in providing first aid care when needed, due to minor injuries or illnesses.
  • Maintained the cleanliness of the classrooms by tidying up the common areas after use.
  • Initiated games and other fun activities for large groups of children during breaks or lunchtime.

BABYSITTER / PRIVATE CHILDCARE PROVIDER

Self-Employed
Toronto, ON
09.2015 - 08.2017
  • Supervised children during playtime and structured activities.
  • Communicated effectively with parents regarding children's progress and behavior.
  • Maintained a safe and clean environment for children at all times.
  • Assisted with homework and academic tasks to support learning goals.
  • Responsibly watched children while parents were out.
  • Provided emotional support and guidance to foster positive relationships with children.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Planned and led engaging, age-appropriate activities to encourage creativity and learning.
  • Assisted children with daily routines, including getting ready for school, and transitioning home afterward.

Education

Ontario College Certificate - Court Support Services

Centennial College of Applied Arts And Technology
Scarborough, ON
08.2019

High School Diploma -

WEXFORD COLLEGIATE SCHOOL FOR THE ARTS
Toronto, ON
10-2018

Emergency First Aid - (pending renewal)

CPR C & AED - (pending renewal)

Certification

  • Microsoft Office Specialist Word 2016

Timeline

OFFICE STAFF & SERVICE COORDINATOR

Seaway Pools and Tubs
04.2024 - 10.2024

LEGAL ASSISTANT & RECEPTIONIST

Haghani Law
10.2022 - 03.2023

CLASS ACTIONS LAW CLERK

Monkhouse Law
05.2022 - 10.2022

TECHNICAL SUPPORT ADVISOR

Transcom Worldwide
02.2021 - 05.2022

CREW MEMBER

McDonald's
09.2017 - 01.2021

SUMMER SCHOOL STAFF

Chief Dan George Public School
07.2017 - 08.2017

YOUTH LEADER & ASSISTANT TO MINISTER

TNTCC Redeemer of Canada
07.2016 - 09.2017

BABYSITTER / PRIVATE CHILDCARE PROVIDER

Self-Employed
09.2015 - 08.2017

Ontario College Certificate - Court Support Services

Centennial College of Applied Arts And Technology

High School Diploma -

WEXFORD COLLEGIATE SCHOOL FOR THE ARTS

Emergency First Aid - (pending renewal)

CPR C & AED - (pending renewal)

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DRE-ANN DYER