Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Drashti Patel

Red Deer

Summary

Dynamic professional with a strong work ethic and proven customer service skills, previously at a fast-paced restaurant. Adept at payment processing and issue resolution, I excelled in enhancing customer satisfaction and driving repeat business. Recognized for multitasking abilities, I effectively managed high-volume periods while maintaining a clean and safe environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Red Swan Pizza
04.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by efficiently preparing high-quality meals in a fast-paced kitchen environment.
  • Delivered excellent customer service by processing order, handling cash transactions, and resolving customer queries promptly.
  • Assisted in food preparation, order assembly, and maintaining store cleanliness to ensure a positive dining experience.
  • Assisted in managing high-volume rush hours by prioritizing tasks and coordinating with staff for smooth services.
  • promoted special deals and menu items to customers, increasing upselling opportunities.
  • operated the point of sales (POS) system to take accurate customer orders, process payments and issue receipts.
  • supported daily operation by coordinating with team members and upholding company service standards
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Worked flexible schedule and extra shifts to meet business needs.

Back Office Executive

Jhaveri Securities
09.2023 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Verify and reconcile investor transactions (subscription, redemption, switches against the fund house statements.
  • Investigate and resolve discrepancies in a timely manner to ensure accurate records.
  • Update and maintain KYC, PAN and other regulatory documents as per regulatory requirements.
  • Collaborate with front office teams to address investor queries and complaints.
  • Monitor and flag dormant and inactive accounts as per regulatory requirements.
  • Responsible for primary selling equity based investments products (mutual fund, SIPs)
  • Responsible for identifying customer needs, assessing their risk appetite and providing them investment options.
  • maintain existing relationship with clients.
  • Responsible for achieving targets as assigned by the organisation on a monthly basis.
  • Provide regular updates to the immediate superior as an when required.



Finance Intern

Soni Accounting Services
06.2022 - 07.2022
  • Prepared and posted financial journal entries using technically relevant software.
  • Prepare accurate financial statements to provide clear view of the company's financial health and support management in decision-making.
  • Maintain and update the general ledger regularly to ensure all financial transactions are recorded correctly and reconciled
  • Process and manage payments of bills on time, ensuring accuracy and compliance with company policies.
  • Generate customer invoice and manage payroll efficiently to maintain smooth business operations and employee satisfaction.
  • Handle GST, income tax, and tally-related tasks, including sales, purchases, and bank transactions, to ensure regulatory compliance and proper accounting records.
  • Provide accurate financial and accounting services tailored to meet the needs of clients and the organizations.
  • Prepare and file tax returns accurately and on time, ensuring compliance with governance regulations
  • Record and maintain all purchase and sales transactions systematically to ensure proper documentation.
  • Continuously upgrade accounting and financial knowledge to improve efficiency and provide better support to the organization.

Education

MBA - Finance

Parul University
Gujarat, India
04-2023

Bachelor of Commerce - Accounting And Financial Management

M.S University
Gujarat, India
05-2021

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Payment processing
  • Multitasking and organization
  • Time management skills
  • Team collaboration
  • Issue resolution
  • Proficient in Microsoft Office (Excel, Tally, Word)
  • POS systems
  • Decision making aptitude
  • Problem-solving
  • communication skills

Languages

Hindi
Professional Working
English
Professional Working
Gujarati
Professional Working

Certification

  • Certificate of completion on Indian institute of computer Education, India
  • Certificate of Publication: Research on a study of financial planning for salaried employees and strategies for tax saving in gujarat, India.
  • Certificate of participation: participated in the elocution competition on "india of my dreams"
  • Currently enrolled in IFSC exam

Timeline

Cashier

Red Swan Pizza
04.2025 - Current

Back Office Executive

Jhaveri Securities
09.2023 - 01.2025

Finance Intern

Soni Accounting Services
06.2022 - 07.2022

MBA - Finance

Parul University

Bachelor of Commerce - Accounting And Financial Management

M.S University

Similar Profiles

CREATE PROFILE
Drashti Patel